cps investigator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Caseworker with over three years of experience in the child welfare setting. Skilled at managing large case loads, managing crisis intervention, research and knowledge of resources available, advocacy skills for each client. Known for providing caring and comprehensive support to families and children. Proficient in attending court proceedings as well policies and procedures.

  • Training and Development
  • Evaluation and assessment
  • Recordkeeping
  • Conducting interviews
  • Culturally-sensitive
  • Client advocacy
  • Case history compilation
  • Relationship development
  • Dedicated support
  • Community referrals
  • Planning and coordination
  • Excellent communication skills
09/2017 to 02/2021 CPS Investigator Helena School District | Helena, MT,
  • Met with clients to determine necessary services and make treatment recommendations.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Coordinated all activities involving birth parents in conjunction with in-home support counselors.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Interviewed clients to assess situations, capabilities and problems.
  • Identified appropriate community resources and provided referrals for services.
  • Coordinated between various entities to manage cases.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Assisted victims with filling out and submitting protective orders.
  • Attended hearings with victims to provide emotional support.
  • Reviewed and analyzed violent crime reports to identify crime trends.
  • Interviewed family members to assess situations, capabilities and problems.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Conferred with clients to discuss options and goals for various services.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Informed victims about legal processes and timelines.
04/1998 to 09/2017 Surgical Technician/Surgery Scheduler Shepherd Eye Center | City, STATE,
  • Used diagnostic equipment and monitored patients during procedures using specialized machines.
  • Cleaned and sterilized operating rooms.
  • Collected and prepared tissue specimens for the laboratory
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Analyzed patient chart data and identification to verify accurate information
  • Performed pre-operative and post-operative examinations to check patients' vitals and health history
02/2005 to 07/2007 Evening Custodian LL Cleaning Services | City, STATE,
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Moved equipment and furniture to thoroughly clean space.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Followed company uniform, performance and security policies with every job.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Notified management of structural issues and major repairs.
  • Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces [Timeframe], using ladders to access elevated windows.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Organized custodial closets to easily find equipment and supplies.
  • Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
Expected in 08/2016 Bachelor of Science | Human Services University of Phoenix, Las Vegas, NV, GPA:
Expected in 06/1993 High School Diploma | Southern Nevada Vocational Technical Center, Las Vegas, NV, GPA:
  • Completed coursework in Health Occupations.
  • Studies to include anatomy and physiology
  • Using personal protective equipment; applying infection control principles
  • Performing CPR with an AED and administering basic first aid
  • Measuring and recording patient height, weight and vital signs
  • Assisting colleagues with patient exams; moving, lifting and positioning patients
  • Assisting patients with personal hygiene and grooming
  • Basic Life Support Healthcare Provider via American Heart Association

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Resume Overview

School Attended

  • University of Phoenix
  • Southern Nevada Vocational Technical Center

Job Titles Held:

  • CPS Investigator
  • Surgical Technician/Surgery Scheduler
  • Evening Custodian


  • Bachelor of Science
  • High School Diploma

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