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cps healthcare liaison resume example with 12 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
07/2019 to Current CPS Healthcare Liaison Jc Penney | Lakewood, CA,

The Liaison communicates information to inform the team in development of optimal preventive, medical, educational, therapeutic, and supportive treatment plans. This includes case information that affects health and safety, healthcare delivery, or child well-being, in order to provide wrap-around care.

•The Liaison will facilitate access to pertinent and timely information from a child’s healthcare team to Child Protective Services to provide comprehensive health information that ensures a child’s needs are being met as related to permanency planning and transitions. •The Liaison works closely with Nurse Coordinators for early identification of issues related to access to care, placement compliance with treatment plans, placement disruptions, or transitions of children with special healthcare needs. The Liaison will also be available for discharge planning of patients of the Foster Care Clinics. • Documents information in the electronic medical record, as permitted by Children’s Medical Center, and provides documented information to the CPS caseworker for inclusion in the CPS record. •Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, CASAs, CPAs, and other community resources. • Serve as an expert within Children’s Medical Center to improve hospital policies, procedures, and coordination of care affecting children in CPS Custody. •Serve as an educator, in collaboration with members of The Rees-Jones Center for Foster Care Excellence at Children’s Medical Center, with community stakeholders, child placing agencies, CASAs, foster parents, peers in CPS, and healthcare professionals. •The Liaison will also assist in resident education of CPS processes and child abuse reporting. • Performs other duties as assigned by the CPS Supervisor and Children’s Medical Center Director •Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. •Attends work regularly in accordance with agency leave policy.

05/2013 to 07/2019 Conservatorship Caseworker Texas Department Of Family Protective Services | City, STATE,
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
  • Maintain case history records and prepare reports.
  • Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.
  • Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
  • Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
  • Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.
  • Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
  • Develop and review service plans in consultation with clients, and perform follow- ups assessing the quantity and quality of services provided.
  • Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
  • Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
  • Place children in foster or adoptive homes, institutions, or medical treatment centers.
  • Created treatment or service plan meeting each client's individualized needs.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Coordinated with courts and community agencies for supportive services.
  • Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Performed case management functions, including discharge planning, placement monitoring and crisis intervention.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored protection and stabilization of children and families.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Developed, implemented and documented status of children's health and wellbeing.
  • Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
  • Developed relationships with juveniles aged out of foster care system and assisted in finding permanent housing through Section 8 programs.
  • Reunited families and facilitated foster and kinship adoptions.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Screened, interviewed and selected foster parents.
08/2009 to 07/2014 Sales Floor Associate KOHL'S | City, STATE,
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Alerted customers to upcoming sales events and promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Expected in 08/2016 to to Master of Social Work | Social Work Texas A&M University - Commerce, Commerce, TX, GPA:
Expected in 05/2013 to to Bachelors of Social Work | Social Work Texas Woman's University, Denton, TX GPA:
Expected in 05/2011 to to Associates of Arts | North Central Texas College, Corinth, TX, GPA:
Expected in 06/2009 to to High School Diploma | Lewisville High School, Lewisville, TX, GPA:
Additional Information
  • Honors and Awards , Spring 2013- Texas Woman's University Social Student of the Year Spring 2013- Chancellor's List Spring 2013- Tittle IV-E Stipend Student Spring 2013- Phi Alpha Inductee Spring 2012- Dean's List Fall 2012- Dean's List
Languages
Spanish:
Native or Bilingual
Negotiated:
English:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Texas A&M University - Commerce
  • Texas Woman's University
  • North Central Texas College
  • Lewisville High School

Job Titles Held:

  • CPS Healthcare Liaison
  • Conservatorship Caseworker
  • Sales Floor Associate

Degrees

  • Master of Social Work
  • Bachelors of Social Work
  • Associates of Arts
  • High School Diploma

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