Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Firefighter, paramedic and CPR/Paramedic Instructor with over 18 years of experience in the fire service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Ability to perform evaluations
  • Mentoring proficiency
  • Supervising students
  • Managing simulation equipment
  • Consultation and advisory
  • Self-motivated
  • Video instruction
Work History
02/2013 to Current CPR Instructor Life Ems | Holland, MI,
  • Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
  • Assessed student knowledge levels and abilities with detailed assessments.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Conducted field visits and met corporate customers for business development.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness.
  • Initiated outbound administrative requests by phone and in writing
  • Worked with customers to understand requirements and provide exceptional service.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Managed and archived quality documentation and participated in internal and external quality audits.
12/2006 to 01/2018 Paramedic Lake Regional Health System | Laurie, MO,
  • Executed well-informed critical decision making in high-pressure situations.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Provided rescue and emergency medical assistance for fire victims.
  • Used computer software to collect data on triaging, medications and patient conditions.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Demonstrated strong commitment to quality care through continuous training and development.
  • Assessed situation severity of emergent medical incidents and provided care accordingly.
  • Communicated with lucid patients to gather incident and medical history information.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Operated emergency vehicles to transport critical patients.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Monitored patient status during ambulance transport and transfer.
  • Evaluated patient vital signs and status to determine care needs.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
12/2001 to 01/2018 Firefighter State Of Florida | Winnipeg, FL,
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
  • Notified fire dispatchers to detail any difficulties encountered, request additional firefighters and obtain emergency supplies.
  • Directed work of firefighters engaged in extinguishing fires.
  • Compiled and maintained variety of departmental documentation including log books, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets, accident reports, and "close call" reporting.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Participated in and lead training exercises and in-class training to improve EMT functions and knowledge, improve hazmat functions and Paramedic patient care reports.
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on a regular basis.
  • Saved lives by administering first aid and artificial respiration to those affected by trauma, smoke or burns.
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
  • Checked all fire and life safety systems and equipment for proper placement at properties, including fire alarms, sprinkler systems and smoke detectors.
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
  • Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons.
  • Performed frequent station inspections and drafted reports and plans for issues of importance to Chief.
  • Accurately completed written and verbal reports on patient care to hospital emergency departments.
  • Interviewed, trained and deployed fire safety personnel to maximize protection of life and property.
  • Responded to hazardous materials incidents.
  • Reviewed fire reports and payroll entries of station officers to verify accuracy and completeness.
  • Coordinated fire prevention inspections and pre-plan activities of department.
  • Determined how to deploy personnel during periods requiring special fire department response and assigned activities.
  • Preserved order and discipline among subordinates and gave assignments and instructions.
  • Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Performed complex diagnostic and medical procedures, including EKGs, delivering babies and IV drug procedures.
  • Oversaw equipment and vehicle upkeep to ensure emergency readiness.
  • Assisted in salvage operations and post fire operations.
  • Established water supplies, connected hoses, and directed water onto fires.
  • Prepared reports of fires, equipment and personnel.
  • Developed scheduling and coordination of shift staffing levels, changes and activities.
  • Supervised cleaning and maintenance of buildings, rooms, and equipment.
  • Made daily inspections of facilities and equipment.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Cleaned and performed general maintenance of fire equipment and fire stations.
  • Supervised and coordinated tactical methodology used in resolving emergencies and other situations.
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
  • Quickly acted to contain any hazardous chemicals likely to catch fire, leak or spill.
  • Administered first aid and medical treatment to those injured during fires and car accidents.
  • Laid out and connected hoses to fire hydrants in order to fight fires.
  • Participated in firefighting duties as assigned, including interim officer and lead paramedic.
Expected in 05/2020 MBA | Emergency Management Southern New Hampshire University, Hooksett, NH GPA:
Expected in 12/1995 Bachelor of Science | Criminal Justice Jacksonville State University, Jacksonville, AL GPA:
  • AL & NPQ Certified Firefighter I, II
  • NPQ Hazardous Materials Technician
  • NPQ Hazardous Materials Incident Commander
  • NPQ Apparatus Operator Pumper
  • NPQ Apparatus Operator Aerial
  • NPQ Fire Instructor I, II
  • NPQ Fire Officer I, II
  • NIMS 100, 200, 400, 700, 701, 703, 800 certification
  • Emergency Medical Technician (EMT)
  • BLS
  • CPR Instructor certified through American Heart Association, American Red Cross, American Safety and Health Institute
  • Prehospital Trauma Life Support (PHTLS)
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Advanced Cardiac Life Support (ACLS) Certification

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Jacksonville State University

Job Titles Held:

  • CPR Instructor
  • Paramedic
  • Firefighter


  • MBA
  • Bachelor of Science

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