Cpr First Aid Certified Instructor resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated and passionate Psychology graduate looking to advance experience in the field of training and development. Current role as a Staff Training Coordinator in the human services field, I often multitasking various responsibilities requiring me to be flexible and a quick problem solver. Experience facilitating and creating curriculum used throughout the state in multiple different service fields. Responsible for maintaining and keeping accurate account of all branch employees completed trainings and training requirements. Acting liaison to establish training branches in multiple locations in Idaho. Working with interdisciplinary team to establish rules and regulations for Idaho state in treatment and procedures for staff working with adults with developmental disabilities. Creating state and facility specific training utilized to equip staff with knowledge and skills to give quality care to individuals served. On-going support for established staff in enhancing skills and knowledge to better address changing needs and concerns of individuals supported. Acts in a leadership role within the company to instill employee engagement and development over a long-term employment ladder.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
10/2015 to Present
CPR & First Aid Certified Instructor , ,
  • facilitate 26 courses per year to ensure company safety with role-play scenarios and problem solving critical thinking sessions for employees to identify and act on real life medical occurrences.
  • Includes CPR, transportation, choking and other skills necessary for those with various physical and medical impairments that could alter typical first aid procedures, i.e.
  • assisting an adult in a wheelchair who is choking.
  • Therapeutic Options Certified Instructor: facilitate 30 courses per year to establish on-going development for the role of a professional helper in a direct support role.
  • Topics include Positive behavior support, conflict management and emotional escalation management, and establishing safe professional boundaries.
  • Increases employee empathy and awareness of human emotion and behavior processes to establish a proactive stance is assisting with the day to day emotions of individuals supported.
  • Includes tertiary prevention, when applicable, to ensure staff and resident safety in highly escalated situations, such as extreme violence and aggression.
  • Provides knowledge for identifying signs of escalation and processes to assist, leading form least restrictive measures to physical intervention when applicable and lawful.
  • Also experienced facilitating trainings for the following topics: Nutrition, Personal Care, Mission, Vision, Values, Ethics, Abuse and Mandated Reporting, Bloodborne Pathogens, HIPAA, Introduction to Developmental Disabilities, Medication Support and Documentation, Lift and Transfer, Safety Training, etc.
  • Training actively assists employees in giving quality care to individuals with difficult physical and/or mental disabilities throughout the community and residential settings.
  • Training provides staff with necessary knowledge and skills to meet state, federal and company expectations for quality care in service provided.
  • Created Peer-Coaching model and material to be implemented across all Idaho Branches to ensure job shadowing is efficient and comprehensive to employees new to the field, model acts as first step of employee leadership training.
  • Manage 350 senior staff ongoing trainings monthly, including twelve annually rotating courses to increase staff competency and reduce staff injury, illness as well as reduce supported individual rights violations.
  • Facilitate new employee two-week orientation for roughly 200 staff per year, running courses on a bi-weekly basis.
  • Acting representative in state leadership meetings for employee on-going development and managerial engagement workshops to improve employee retention and decrease short-term turnover in entry level roles.
  • Establish working models for multiple branches with no designated trainer to formulate orientation processes, including travel to multiple locations to instruct on training material and facilitation practices to ensure consistency across all branches.
  • Formulated new documents to improve efficiency and competence in newly on boarded staff and current staff, including job shadowing checklists, curriculum workbooks, and facilitator guides.
  • Active involvement in on-goings of operations to ensure changing needs are addressed proactively through modifying curriculum to fit new guidelines and research supported models to actively improve quality of care for supported inviduals.
02/2015 to Present
Patient Service Representative Riverside Medical Center , ,
  • Responsible for overall patient satisfaction in clinical setting, arranging appointments and patient correspondence, addressing concerns and designating appropriate clinical parties for medical concerns.
  • Verify eligibility and benefits with numerous insurance providers, collect payments towards accounts, and obtained prior notifications/referrals as needed by various insurance demands.
  • Point of contact for provider and patient concerns.
  • Responsible for scheduling provider ordered procedures and ensuring electronic document management is current and accurate.
03/2014 to 02/2015
Administrative Assistant , ,
  • Embassy LLC, management company of SL Start and Associates, Aspire Human Services, Imagine Behavioral services Responsible for overall office functions, ordering supplies, maintaining communication and contracts with local vendors, ect.
  • Acting billing manager, responsible for collecting and inputting data regarding billing for several departments.
  • Insured documents were correct for cost report purposes, assisted financial department.
  • Contributed to work groups forming new policies to be used company wide.
  • Participated in supervisory meetings discussing operations and improvements.
  • Chair of employee appreciation committee.
  • Organized employee events, monthly newsletter, and monthly recognition.
  • Assisted any other departments as needed.
Staff Training Coordinator , ,
  • Embassy LLC, management company of SL Start and Associates, Aspire Human Services, Imagine Behavioral services.
Education and Training
Expected in Spring 2019
Masters: Organization Performance and Workplace Learning Psychology
Boise State University - ,
Organization Performance and Workplace Learning Psychology
Expected in
- ,
University of Idaho Graduating Class of 2016 Fall 2015 & Spring 2016 Deans list Psychology of Learning, Training and Development, Activity Based Therapies, Case Management, Cognitive Psychology, Abnormal Psychology, Human Relations in the Workplace, Conflict Management, etc.
Community Involvement
arranging appointments, benefits, billing, Bloodborne Pathogens, bi, Case Management, Coaching, Conflict Management, contracts, CPR, critical thinking, Developmental Disabilities, document management, Documentation, financial, first aid, Human Relations, Instructor, insurance, leadership, leadership training, managerial, meetings, office, newsletter, policies, problem solving, processes, Psychology, quality, Reporting, research, Safety, scheduling, supervisory, trainer, training material, transportation, Vision, workshops

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Resume Overview

School Attended

  • Boise State University

Job Titles Held:

  • CPR & First Aid Certified Instructor
  • Patient Service Representative
  • Administrative Assistant
  • Staff Training Coordinator


  • Masters
  • B.S

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