Energetic CPC/ CRC offering experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. To seek and maintain a part-time/ full-time/ or volunteer position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic CPC/ CRC eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Telling my story and Asking good questions and training in Motivational Interviewing. Motivated to learn, grow and excel in the Mental Health Field.
Skills
Problem Solving
Resource Broker
Interpersonal Communication
Patient Data Abstracts
Health Record Index Maintenance
Patient Medical Records Maintenance
Appointment Scheduling
Verbal and Written Communication
Word Processing Software
Time Management
Attention to Detail
Medical Release of Information ROI
Medical Terminology
Patient Rights
Charting and Clinical Documentation
Microsoft Excel
Motivator and Cheerleader
Ally and Confidant
Truth-Teller
Role Model and Mentor
Advocacy
Community Organizer
Lifestyle Consultant
Friend and Companion
Work History
CPC/Certified Recovery Coach/Volunteer, 03/2021 - Current City Of Oxnard, Ca – Oxnard, CA,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended pathways to Recoveries, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.sted customers with setting appointments, and special requests
Answered constant flow of customer calls with minimal wait times.
Coordinated with teacher to implement lesson plans and keep students on track.
Took responsibility for group of 6 students on class field trip to Pantages Theatre.
Prepared materials for class activities and art projects.
Assisted classes with parties and events.
Played games with small groups of students reviewing previous day's material.
Made copies to assist teacher in preparing future lessons.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Elementary School Volunteer, 09/2014 - 06/2017 Mc Carver Elementary School – City, STATE,
Monitored students in lunchroom and at recess.
Took responsibility for group of 6 students on class field trip to Pantages Theatre.
Took responsibility for group of 28 students on class field t
Coordinated with teacher to implement lesson plans and keep students on track.
Prepared materials for class activities and art projects.
Assisted classes with parties and events.
Supported students struggling with Reading concepts.
Supported students struggling with Math concepts.
Read stories with small groups of students aged 5 to 7.
Played games with small groups of students reviewing previous day's material.
Supervised children in cafeteria and assisted with opening juice boxes and other hard-to-open lunch items.
Made copies to assist teacher in preparing future lessons.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teacher
Assistant General Manager, 06/2002 - 06/2003 Stor-mor Self Storage – City, STATE,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Education
Started 09/2020- Current: Mental Health Counseling, Expected in 06/2026 - South Puget Sound Community College - Olympia, WA GPA:
Certification Spirituality: Recovery Coach, Expected in 09/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Spirituality: Recovery Coach, Expected in 09/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Professionalism: Recovery Coach, Expected in 08/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Professionalism: Recovery Coach, Expected in 08/2021 - Recovery Coach Academy - Connecticut, GPA:
BLS/ CPR/ First Aid: Medical, Expected in 08/2021 - Washington State - Tacoma, WA, GPA:
1 CEU: Recovery Coaching And S.M.A.R.T. Goal Setting, Expected in 07/2021 - Recovery Coach Academy - Connecticut, GPA:
1 CEU: Recovery Coaching Cultural Competence, Expected in 07/2021 - Recovery Coach Academy - Connecticut, GPA:
2 CEU's: Recovery Coach Ethical Decision Making , Expected in 07/2021 - Recovery Coach Academy - Connecticut, GPA:
1 CEU: Recovery Coach Burn Out Or Self-Care, Expected in 07/2021 - Recovery Coach Academy - Connecticut, GPA:
1 CEU: Recovery Coach And The Stages of Change And M.I., Expected in 06/2021 - Recovery Coach Academy - Connecticut, GPA:
2 CEU's: Recovery Coach LGBTQ+101, Expected in 06/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Ethical Considerations For R.C: Recovery, Expected in 06/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Recovery Coaching in The E.R. Dept.: Recovery Coach, Expected in 06/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Recovery Coach Coachervision: Recovery Coach, Expected in 06/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Peer Counselor: Certified Peer Counselor, Expected in 06/2021 - State of Wa. Health Care Authority - Washington, GPA:
1 CEU: Recovery Coach Building Recovery Capital, Expected in 04/2021 - Recovery Coach Academy - Connecticut, GPA:
Certification Recovery Coach Academy: Recovery Coach, Expected in 03/2021 - Recovery Coach Academy - Connecticut, GPA:
GED: , Expected in 06/2017 - Bates Technical College - Tacoma, WA GPA:
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