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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Self driven, hard worker who has pride in the ability to adjust to any work environment and perform any tasks required. I take healthy criticism and advise from any department or worker in order to help with my or my departments performance and development. Experience with IQMS manufacturing system, also Words, Excel, Power point, trend reports, supermarket files for 6 years. I am bilingual in Spanish, I can read write and speak fluently. Safety-minded COVID-19 Contact Tracer who educated Texas residents confirmed with COVID-19 infection regarding recommendation to self-isolate. Assesses ability to safely comply with recommended control measures and elicits information on close contacts to notify of exposure. Handles confidential information with discretion and professionalism.

Skills
  • Schedule management
  • HIPAA guidelines
  • Microsoft Office proficiency
  • Organized and detail-oriented
  • Friendly, positive attitude
  • Critical thinking
  • Conflict resolution
  • Reliable and trustworthy
  • Customer service
  • Data management
  • Computer skills
Experience
COVID-19 Contact Tracer, 12/2020 - 06/2021
Andover Public Schools Andover, MA,
  • Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
  • Receiving and making calls to inform of exposures and also to perform wellness assessments to determine if quarantine/isolation was required per guidelines.
Customer Service Representative, 01/2015 - 09/2020
Corptax Boston, MA,
  • Set up and activated customer accounts.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • During my employment with Portage Plastics my main functions for Customer service were customer communication regarding production dates, delivery dates, schedule modifications, and relating any questions or concerns to the corresponding parties. Other functions consisted of quality assurance for 1 year from 2015-2016, and production planning from 2017-2020.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Line Operator, 07/2012 - 12/2014
Treehouse Foods Oak, IL,
  • Kept line material levels within required levels to meet production goals.
  • Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
  • Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
  • Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
  • Adhered to optimal manufacturing procedures when using all types of production equipment.
  • Adjusted machine components, machine tensions, and machine pressure according to size and processing angle of product.
  • Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.
  • Removed finished products from machines and separated rejected items based on standard grading qualifications.
  • Cleared machine jams to reset malfunctions for production line.
  • Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
Cashier/Customer Service Associate, 08/2007 - 11/2009
Kohls Department Store City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
GED: , Expected in 10/2018
-
Stepping Stones High School - 17633 Gunn Hwy. Suite 115 Odessa, Fl 33556,
GPA:
Certifications
  • Covid-19 contact tracing certificate from John Hopkins 2020

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Resume Overview

School Attended

  • Stepping Stones High School

Job Titles Held:

  • COVID-19 Contact Tracer
  • Customer Service Representative
  • Line Operator
  • Cashier/Customer Service Associate

Degrees

  • GED

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