Covid-19 Case Investigator Resume Example

Human Services Specialists perform technical work in determining eligibility for customers who are applying for public assistance via governmental programs and community services.

· Using computers and computer systems to enter data and manage workload
· Interpreting and explaining regulations and procedures
· Interviewing customers and gathering information
· Working directly with customers answering questions, handling complaints and resolving conflicts
· Analyzing information and evaluating results
· Maintaining a high level of ethical standards

17 & a half years of dedication and service in numerous areas of Inflight Service. Fast-tracked and quickly promoted due to my drive and passion for creating the best onboard experience for Delta passengers.

• 03/1994-03/1998: International Flight Attendant on Special Assignment with Austrian Airlines based between JFK & VIE.
• 04/1998-05/2001: Promoted and relocated to PDX to lead the opening of new acquired Asian routes as an Operational Supervisor training and acting as a liaison between Inflight and ground operations. Within months I was promoted to an "Hybrid Human Resources Manager (Performance Manager) where I was responsible to 130 direct report Flight Attendants. Created a "Rewards & Recognition" Manager Fly Program that is still is use today.
• 06/2001-09/2011: Due to down-sizing made the choice to go back on the line as an International Flight Purser based out of ATL. Lead many special projects and special assignments in the training department and Critical Response Team.
• 09/2011: Put my airline career on hold by resigning from Delta in order to be a "Stay-at-Home Mom and raise my son as well as support my husband's career in the United States Marine Corps.

Transportation security officers screen passengers going through security checkpoints by using any combination of visual observation, pat-down searches, metal-detector screening, explosive trace detection, and x-ray devices. They report specific findings or incidents to management or law enforcement to help identify weaknesses in established protocol or flaws in terminal and equipment design. Officers need to conduct all duties with a focus on customer service, while assisting passengers who have questions or special needs. Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.

• Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
• Adhered to strict screening techniques and procedures while conducting human screenings.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Authenticated boarding passes, identification and passports to prevent fraudulent travel.
• Used explosive detection machines and chemical swab systems to identify potential hazards.