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Covid-19 Case Investigator Resume Example

Resume Score: 80%

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COVID-19 CASE INVESTIGATOR
Professional Summary

Seasoned Airline Inflight Services Professional experienced in leadership, new hire & recurrent training, human resources, operational management, and inter-departmental liaison. An enthusiastic Lead Flight Attendant & International Flight Purser adept at operating smooth, successful flights while satisfying passenger needs and maximizing safety. Skilled at managing multiple simultaneous tasks in high-volume environments.

Accomplishments

Seasoned Airline Inflight Services Professional experienced in leadership, new hire & recurrent training, human resources, operational management, and inter-departmental liaison. An enthusiastic Lead Flight Attendant & International Flight Purser adept at operating smooth, successful flights while satisfying passenger needs and maximizing safety. Skilled at managing multiple simultaneous tasks in high-volume environments.

Skills
  • · FAA/FAR
  • · Performance Manager/HR
  • · Operations Supervisor
  • Detailed Oriented
  • Self-Starter/Self-Motivated
  • Communication
  • Strong Ethics & Integrity
  • Coaching & Mentoring
  • Resourceful Problem Solver
  • Relationship Management
  • Tactful & Respectful
  • Business Savvy
  • Conflict Management
  • Strong FAA Rules & Regulations
  • Stress Management
  • Teamwork & Coordination
  • Fast paced & easily adaptable
  • Customer Services
  • Positive Demeanor & Outlook
Work History
Covid-19 Case Investigator, 12/2020 to Current
Company Name – City, State

Contact tracing and investigation plays an important role in public health responses to infectious disease. By tracing the contacts of COVID-19 confirmed individuals, testing them for infection, treating the COVID-19 confirmed and tracing their contacts in turn, public health aims to reduce infections in the population.

  • Confirming COVID 19 lab results
  • Conducting COVID 19 disease investigations
  • Identifying contacts and opening contact investigations to be completed by the Contact Tracer Team
  • Providing home isolation requirements and instructions; providing County temporary lodging referrals as needed
  • Maintaining up-to-date information about COVID 19 disease prevention, transmission and investigation processes by attending weekly virtual Q & A sessions with epidemiology subject matter experts
  • Maintaining up-to-date and accurate data entry in an electronic charting system.
  • Notifying supervisors and appropriate administrators of any high-profile or high-risk exposures, deaths, and/or outbreaks
  • Maintaining case confidentiality
Human Services Specialist, 11/2020 to Current
Company Name – City, State

Human Services Specialists perform technical work in determining eligibility for customers who are applying for public assistance via governmental programs and community services.

· Using computers and computer systems to enter data and manage workload
· Interpreting and explaining regulations and procedures
· Interviewing customers and gathering information
· Working directly with customers answering questions, handling complaints and resolving conflicts
· Analyzing information and evaluating results
· Maintaining a high level of ethical standards

International Flight Purser/HR Manager/Ops Supv., 04/1994 to 10/2011
Company Name – City, State

17 & a half years of dedication and service in numerous areas of Inflight Service. Fast-tracked and quickly promoted due to my drive and passion for creating the best onboard experience for Delta passengers.

  • 03/1994-03/1998: International Flight Attendant on Special Assignment with Austrian Airlines based between JFK & VIE.
  • 04/1998-05/2001: Promoted and relocated to PDX to lead the opening of new acquired Asian routes as an Operational Supervisor training and acting as a liaison between Inflight and ground operations. Within months I was promoted to an "Hybrid Human Resources Manager (Performance Manager) where I was responsible to 130 direct report Flight Attendants. Created a "Rewards & Recognition" Manager Fly Program that is still is use today.
  • 06/2001-09/2011: Due to down-sizing made the choice to go back on the line as an International Flight Purser based out of ATL. Lead many special projects and special assignments in the training department and Critical Response Team.
  • 09/2011: Put my airline career on hold by resigning from Delta in order to be a "Stay-at-Home Mom and raise my son as well as support my husband's career in the United States Marine Corps.
Federal Security Officer, 07/2012 to 04/2013
Company Name – City, State

Transportation security officers screen passengers going through security checkpoints by using any combination of visual observation, pat-down searches, metal-detector screening, explosive trace detection, and x-ray devices. They report specific findings or incidents to management or law enforcement to help identify weaknesses in established protocol or flaws in terminal and equipment design. Officers need to conduct all duties with a focus on customer service, while assisting passengers who have questions or special needs. Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.

  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
Education
Associate of Science: Human ServicesSan Diego City College - City, State
Associate of Science: Criminal JusticeCabrillo College - City
Certificate: Clinical Medical Assistant , 07/2012
Boston Reed College - City
  • Graduated with 3.98 GPA
High School DiplomaSanta Cruz High School - City, State
Certifications
  • First Aid/CPR/BLS/AED Certified
  • Conflict Management - US Dept. Of Homeland Security
  • Psychological First Aid, American Red Cross
  • Diversity Sensitivity & Awareness, American Red Cross
  • Disaster Services, American Red Cross
  • Feeding Fundamentals, American Red Cross
  • CAS: Managing Events, American Red Cross
  • CAS: Creating & Editing Cases, American Red Cross
  • Military: Coping with Deployments, American Red Cross
  • ECC Military Cultural Competency 101, American Red Cross
  • Mass Care, American Red Cross
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • San Diego City College
  • Cabrillo College
  • Boston Reed College
  • Santa Cruz High School

Job Titles Held:

  • Covid-19 Case Investigator
  • Human Services Specialist
  • International Flight Purser/HR Manager/Ops Supv.
  • Federal Security Officer

Degrees

  • Associate of Science : Human Services
    Associate of Science : Criminal Justice
    Certificate : Clinical Medical Assistant , 07/2012
    High School Diploma

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