Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting all requirements and deadlines. Possess safe record and valid driver's license in Texas.
Grasps company initiatives quickly as Sr. Customer Service Representative, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service.
- Dispatch
- Package pickup and delivery
- Returns pickup
- Excellent driving skills
- GPS and route planning
- Time management
- Sorting
- Valid driver's license
- Complaint resolution
- Order fulfillment
- Professional telephone demeanor
- Creative problem solving
- Good listening skills
- Shipping procedures understanding
- Beverage preparation
- Coffee machinery
- Food preparation and safety
- Ordering procedures
- Friendly and outgoing
- Opening and closing duties
- Hospitality service expertise
- Cash Handling
- Professional demeanor
Clio, MI, 02/2020 - Current
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Drove safely at all times to avoid accidents and harm.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed all company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained clean and orderly appearance while on shift.
- Verified load against delivery ticket before beginning every shift.
Port Arthur, TX, 01/2020 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified vehicle inspection stickers and registrations were current.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed all company policies and procedures during shift.
Trafford, PA, 08/2016 - 04/2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
New Albany, OH, 02/2014 - 08/2016
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Created original artwork for specials board display daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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School Attended
- Buena High School
Job Titles Held:
- Courier
- Delivery Driver
- Customer Service Representative
- Barista
Degrees
- High School Diploma
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