Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Versatile customer service professional offering administrative experience in both corporate and non-profit office environments. Personable, organized, and hardworking committed to delivering high quality results with little supervision.  
  •  5 years Admin
  • Experience problem solver
  • Microsoft Office proficiency
  • Self-directed Meeting planning
  • Strong interpersonal skills
  • Customer service expert
  • Telephone etiquette
  • Effective communicator
04/2017 to 01/2017
Counter Sales Representative Tech Air Lansing, MI,
  • Serve as first line of contact for reserved customers 
  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience
  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. 
03/2015 to 04/2016
Inventory Clerk/ Special Projects Specialist Sears Holdings City, STATE,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Designed electronic file systems and maintained electronic and paper files
  • Served as central point of contact for all outside vendors needing to gain access to the building
  • Maintained an up-to-date department organizational chart
  • Dispersed incoming mail to correct recipients throughout the office
01/2014 to 06/2014
Patient Access Unit Representative USCB AMERICA City, STATE,
  • Created hospital accounts for new patients and updated existing patients profiles to record their demographics Identified and resolved system and hospital account issues.Recorded and filed patient data and medical records
  • Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate insurance information
  • Arranged and assisted with hospital admissions.Accurately entered procedure codes, diagnosis codes and patient information into billing software
  • Posted charges, payments and adjustments
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions
  • Conducted federally mandated Medicare questioners (MSPQ) with patients Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
08/2009 to 01/2014
Shift Supervisor/ Barista STARBUCKS City, STATE,

  • Set par levels; organizing ordering procedures Updating, processing, and filing of all documents (ordering materials, esthetic's outline(s), and sales reports) Supervised the work of fellow partners and assigned individual and group task
  • Created monthly reports for records, closed terminated records and completed chart audits
  • Served as contact person for all outside vendors needing to gain access for repairs
  • Wrote reports and correspondence for incidents and disciplinary action records
  • Delivered legendary customer service to all customers using a "Just say yes" service motto
  • Managed bank deposit activities and made sure that cash is counted accurately at the end of each shift
  • Nurtured talent by setting personalized goals to elevate individual strengths achieve above the companies' expectations
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
Expected in
: Liberal Arts
Chabot College - ,
Liberal Arts
  • Received several merit awards for strong attention to detail, exemplary customer service and team-player attitude.
academic, billing, cash receipts, cashier, central point of contact, Strong interpersonal skills, competitive, conferences, Customer service, database, diagnosis, documentation, fast, filing, first aid, insurance, inventory management, inventory, leadership skills, lesson plans, materials, Meeting planning, meetings, access, Microsoft Office, organizing, personnel, problem solver, problem-solving, quality, reading, receiving, reconciling, repairs, retail, safety, sales, sales reports, speech, staff development, teamwork, team player, Telephone, workshops

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School Attended

  • Chabot College

Job Titles Held:

  • Counter Sales Representative
  • Inventory Clerk/ Special Projects Specialist
  • Patient Access Unit Representative
  • Shift Supervisor/ Barista


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