Versatile customer service professional offering administrative experience in both corporate and non-profit office environments. Personable, organized, and hardworking committed to delivering high quality results with little supervision.
5 years Admin
Experience problem solver
Microsoft Office proficiency
Strong interpersonal skills
Customer service expert
Counter Sales Representative May 2017 to February 2017Hertz Rental Car － Oakland, CA
Serve as first line of contact for reserved customers
Effectively communicate and offer ancillary products and services to enhance customer's travel experience
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience
Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
Qualify and process customer rentals with accuracy and attention to detail
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Inventory Clerk/ Special Projects Specialist April 2015 to May 2016Sears Holdings － San Leandro, ca
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Designed electronic file systems and maintained electronic and paper files
Served as central point of contact for all outside vendors needing to gain access to the building
Maintained an up-to-date department organizational chart
Dispersed incoming mail to correct recipients throughout the office
Patient Access Unit Representative February 2014 to July 2014USCB AMERICA － Sacramento, Ca
Created hospital accounts for new patients and updated existing patients profiles to record their demographics
Identified and resolved system and hospital account issues.Recorded and filed patient data and medical records
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate
Arranged and assisted with hospital admissions.Accurately entered procedure codes, diagnosis codes and patient
information into billing software
Posted charges, payments and adjustments
Efficiently performed insurance verification and pre-certification and pre-authorization functions
Conducted federally mandated Medicare questioners (MSPQ) with patients
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
Shift Supervisor/ Barista September 2009 to February 2014STARBUCKS － Oakland, Ca
Set par levels; organizing ordering procedures Updating, processing, and filing of all documents (ordering
materials, esthetic's outline(s), and sales reports)
Supervised the work of fellow partners and assigned individual and group task
Created monthly reports for records, closed terminated records and completed chart audits
Served as contact person for all outside vendors needing to gain access for repairs
Wrote reports and correspondence for incidents and disciplinary action records
Delivered legendary customer service to all customers using a "Just say yes" service motto
Managed bank deposit activities and made sure that
cash is counted accurately at the end of each shift
Nurtured talent by setting personalized goals to elevate individual strengths achieve above the companies'
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
Liberal ArtsChabot CollegeLiberal Arts
Received several merit awards for strong attention to detail, exemplary customer service and team-player attitude.
academic, billing, cash receipts, cashier, central point of contact, Strong interpersonal skills, competitive, conferences, Customer service, database, diagnosis, documentation, fast, filing, first aid, insurance, inventory management, inventory, leadership skills, lesson plans, materials, Meeting planning, meetings, access, Microsoft Office, organizing, personnel, problem solver, problem-solving, quality, reading, receiving, reconciling, repairs, retail, safety, sales, sales reports, speech, staff development, teamwork, team player, Telephone, workshops