LiveCareer-Resume

counter sales associate hvac resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Intelligent and motivated Sales & Management skills with 34 years of experience in the HVAC Sales & Distribution industry. Growth-minded implementer of operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills while being safety oriented and OSHA compliant.

Skills
  • Warehouse operations
  • HAZMAT Certification through Lennox
  • OSHA training
  • Certified forklift operator
  • Certified forklift train the trainer
  • RF scanner usage
  • Order picking abilities
  • Inventory control
  • Audit counts
  • Inventory tracking
  • Materials transport
Experience
10/2021 to 11/2022 Counter Sales Associate HVAC American Heart Association | Jacksonville, FL,
  • Placed special orders for future jobs.
  • Cleaned and stocked shelves with supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and directed customers to wanted items.
  • Maintained records related to sales, returns and inbound freight for store management.
  • Recommended merchandise to customers based on needs and preferences.
  • Computed purchases and processed cash or credit payments.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep all areas well-stocked, organized and safe for customers & employees.
  • Prestaged merchandise for pre-orders being purchased or pulled product at the time of purchase.
03/2007 to 03/2020 Operations Manager Exela Technologies Inc. | New Brunswick, NJ,
  • Monitored and directed all aspects of department operations and 7 members of the warehouse in production, safety, equipment, performance, quality and records management.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Trained, mentored and supported team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders, shipments, deliveries, repairs and maintenance records.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Planned daily operational strategies, including receiving, delivery routing and team workflow.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory daily and confirmed counts upon receipt of new shipments.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Managed daily operations, including mentoring and training multiple team members across 7 locations by phone.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reduced process lags and effectively trained team members on best practices and protocol.
03/2007 to 03/2020 CSA; Counter Sales Associate (5yrs) Lennox International Inc. | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding hvac options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Assisted approximately 30 customers each day with equipment orders, replacement parts or service questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize store sales.
  • Worked with Sales Team to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld privacy and security requirements established by Lennox or their agencies.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
09/2003 to 04/2007 CSA Goodman Distribution Inc. | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding heating and cooling 6options to help customers make educated decisions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Assisted approximately 20 customers each day with equipment or services questions.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
  • Worked with Sales to develop customer service improvement.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to management.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees in procedures and policies in order to maximize team performance when needed.
  • Upheld privacy and security requirements established by Goodman.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Expected in 2002 to to Journeyman, Certificate of Apprenticeship | Sheet Metal Worker Residencial Ca Department Of Industrial Relations , McClellan Park, CA GPA:
Expected in to to HAZMAT / Forklift | Certified HAZMAT & Forklift Trainer, Lennox, Sac, GPA:
  • Continuous 3yr certification program to certify new employees along with my own certification to drive forklifts.
  • HAZMAT tested and Certified for more than 20yrs
Expected in 2002 to to EPA Certified R-22 | HVAC Installation And Repair Ca Department Of Industrial Relations , McClellan Park, CA GPA:
Expected in to to High School Diploma | San Juan High School, Citrus Heights, CA GPA:

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Resume Overview

School Attended

  • Ca Department Of Industrial Relations
  • Certified HAZMAT & Forklift Trainer
  • Ca Department Of Industrial Relations
  • San Juan High School

Job Titles Held:

  • Counter Sales Associate HVAC
  • Operations Manager
  • CSA; Counter Sales Associate (5yrs)
  • CSA

Degrees

  • Journeyman, Certificate of Apprenticeship
  • HAZMAT / Forklift
  • EPA Certified R-22
  • High School Diploma

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