LiveCareer-Resume

counter sales associate resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Core Strengths
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Telecommunications knowledge
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Telecommunication skills
  • Adaptive team player
Accomplishments
Managed call flow with up to 300 calls in queue per minute. Customer Assistance
    Customer Service
      Customer Interface
      • Greeted customers upon entrance and handled all cash and credit transactions.
      • Assisted customers over the phone regarding store operations, product, promotions and orders.
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Counter Sales Associate, 09/2015 - 06/2016
Baker Distributing Company Flagstaff, AZ, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Successfully interacted with customers and retail buyers to expedite orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges.
Assistant Teacher, 05/2015 - 07/2015
Grand View Hospital Hatfield, PA,
  • Organized activities that developed children's physical, emotional and social growth.Redirected children to encourage safe, positive behaviors.Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.Created daily lesson plans for activities.Physically and verbally interacted with children throughout the day.Established and maintained a safe play environment for the children.Monitored children's play activities to verify safety and wellness.Taught children personal care behaviors, including toilet training and feeding.Stayed current on all toy and child-related recalls and safety warnings.Continually encouraged children to be understanding and patient with others.Openly exchanged ideas and materials with coworkers.Completed morning classroom and play area opening duties.Carefully supervised children in play area.Instructed children in health and personal habits including eating, resting and toilet habits.Clearly communicated to children in developmentally appropriate way.Used read-aloud time and alphabet games to promote early literacy.Maintained a safe, clean and constantly supervised play environment.Supported children's emotional and social development with one-on-one attention.Sanitized all toys and play areas daily.Maintained a neat environment by organizing toy bins and bookshelves.Reported health concerns and posted health warnings in case of illness.
Customer Service Representative, 2013 - 05/2015
Eastman Chemical Company Chestertown, MD,
  • Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Provided accurate and appropriate information in response to customer inquiries. 
Assistant Teacher, 10/2012 - 01/2013
Grand View Hospital Sellersville, PA,
  • Organized activities that developed children's physical, emotional and social growth.Redirected children to encourage safe, positive behaviors.Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.Created daily lesson plans for activities.Physically and verbally interacted with children throughout the day.Collaborated daily with classroom teachers to keep activities running smoothly.Established and maintained a safe play environment for the children.Monitored children's play activities to verify safety and wellness.Taught children personal care behaviors, including toilet training and feeding.Stayed current on all toy and child-related recalls and safety warnings.Continually encouraged children to be understanding and patient with others.Openly exchanged ideas and materials with coworkers.Completed morning classroom and play area opening duties.Instructed children in health and personal habits including eating, resting and toilet habits.Carefully supervised children in play area.Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.Clearly communicated to children in developmentally appropriate way.Used read-aloud time and alphabet games to promote early literacy.Maintained a safe, clean and constantly supervised play environment.Maintained a safe, clean and constantly supervised play environment.Supported children's emotional and social development with one-on-one attention.Enforced disciplinary limits to create a structured environment conducive to learning.Sanitized all toys and play areas daily.Maintained a neat environment by organizing toy bins and bookshelves.Reported health concerns and posted health warnings in case of illness.
Educational Background
High School Diploma: General Education, Expected in 2007
-
Moberly Senior High School - Moberly, MO
GPA:
Status - General Education
Skills
Arts, Basic, clerical, Excellent communication, conferences, customer service, Dependable, fashion, First aid, Lesson plan, lesson plans, materials, neat, organizing, problem-solving, read, safety, Self-motivated, script, structured, teacher, Teamwork, phoneCash handling Professional and friendly Careful and active listener Multi-tasking

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Resume Overview

School Attended

  • Moberly Senior High School

Job Titles Held:

  • Counter Sales Associate
  • Assistant Teacher
  • Customer Service Representative
  • Assistant Teacher

Degrees

  • High School Diploma

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