Counter Sales Associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable and upbeat dispatcher successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable counter sales skilled in processing POS system transactions and providing superior customer service. Ready to fulfill opportunity within any team by leveraging bakery operations and equipment knowledge. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Experienced in counter sales with over 5 years of experience in outdoor power equipment. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Attention to Detail
  • Customer Service
  • Store Policies and Procedures
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • Merchandise Recommendations
  • Returns and Exchanges
  • Product Knowledge
  • Merchandising and Display
  • Payment Processing
  • Merchandise Receiving and Handling
  • Safety and Cleanliness Standards
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • POS Software
  • Loss Prevention
  • Flexible Hours
  • Security Practices
  • Inventory Management
  • Adaptable and Flexible
  • Available Nights, Weekends and Holidays
  • Building Customer Relationships and Loyalty
  • Locating Merchandise
  • Product Demonstrations
  • Brand Promotion
  • Team Cooperation
  • Relationship Building
  • Merchandise Rentals
  • Friendly and Helpful
  • Store Opening and Closing
  • Time Management
  • Dispute Mediation
  • Verbal and Written Communication
  • Purchase Packaging
  • Special Orders
  • Positive Customer Engagement
  • Service Contracts
  • Decision Making
  • Creative Thinking
  • Goal-Driven
  • Honest and Ethical
  • Team Leadership
  • Repair Cost Estimation
  • Delivery Arrangements
  • Reliable and Responsible
  • Cash Handling
  • Speech Clarity
  • Basic Mathematics
  • Customer Needs Assessment
  • Staff Support
  • Retail Merchandising
  • Documentation and Reporting
  • Team Supervision
  • Guest Services
  • Customer Assistance
  • Detail-Oriented
  • Inquiry Response
  • Sales Records Management
Work History
Counter Sales Associate, 04/2013 to 03/2018
Baker Distributing CompanyKnoxville, TN,
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Increased business sales utilizing [Product or Service] knowledge.
Small Engine Mechanic, 07/2009 to 04/2013
Ace HardwareManning, SC,
  • Listed work performed on each unit in order to properly invoice customers.
  • Adhered to company standards and manufacturer guidelines for each repair.
  • Organized and maintained hand tools and equipment used daily to maximize work performance.
  • Tested and inspected engines to determine malfunctions, locate missing and broken parts and verify repairs using diagnostic instruments.
  • Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
  • Dismantled engines using hand tools and examined parts for defects.
  • Kept detailed records of inventory, orders and repairs to document updated inventory stock and completed work.
  • Removed, disassembled, inspected and completely renewed engines to perform complete equipment overhauls.
  • Followed factory service manual protocols to restore, maintain and test small engine equipment.
  • Identified root causes of engine problems to pinpoint trouble and determine optimal repair strategies.
  • Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
Driver/Dispatcher, 04/1985 to 05/1998
Global, A 1St Flagship CompanyWest Henrietta, NY,
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Obtained customer signatures to complete and process paperwork.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Checked in with dispatch service and updated with current location.
  • Delivered employees and materials to job sites daily.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Verified daily deliveries against shipping instructions before delivering to customers.
No Degree: Automotive And Diesel Repair, Expected in
U.T.I. - Houston, TX,
High School Diploma: , Expected in 06/1978
New Caney High School - New Caney, TX

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Resume Overview

School Attended

  • U.T.I.
  • New Caney High School

Job Titles Held:

  • Counter Sales Associate
  • Small Engine Mechanic
  • Driver/Dispatcher


  • No Degree
  • High School Diploma

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