LiveCareer-Resume

counter person resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations, deliver exceptional service and boost business revenues. Experienced professional offering over 9 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Fluent in Spanish and 60% English. Offering outstanding customer service skills and thrives in a team-centered environment.

Skills
  • Accuracy and efficiency
  • Order entry
  • Product knowledge
  • Sales transaction management
  • Adult AED and CPR
  • Emergency situations management
  • FAA regulations
  • Safety procedures
  • Conflict mediation
  • Leadership
  • Training and coaching
  • Problem resolution
  • Organization
  • Customer service
  • Communications
  • Supervision
  • Planning and coordination
  • Relationship development
  • First Aid/CPR
  • Cash management experience
  • Coordination skills
  • Client satisfaction
  • Training staff
  • Clean driving record
  • Fast learning
  • Customer friendly
  • Fluent in Spanish
  • Excellent work ethic
  • Teamwork
Work History
05/2020 to Current Counter Person Hd Supply | CO, State,
  • Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Processed order transactions, including debit and cash operations.
  • Adhered to food service sanitation guidelines and standards.
  • Recorded accurate customer orders utilizing company computer system.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
07/2019 to 03/2020 Cashier Minot Public School | Minot, ND,
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
12/2009 to 06/2019 Flight Attendant/Cabin Supervisor Purser Avianca Airlines | City, STATE,
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Followed safety, passenger and supply pre-flight checklists.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education
Expected in 07/2008 to to High School Diploma | Academia Naval Jambeli, Quito/Ecuador, GPA:
Expected in to to No Degree | Psychology Universidad Particular De Loja, Quito/Ecuador, GPA:

1 year

Expected in to to No Degree | English-as-a-Second-Language Education LaGuardia Community College Of The City University, Long Island City, NY, GPA:

6 Levels

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Resume Overview

School Attended

  • Academia Naval Jambeli
  • Universidad Particular De Loja
  • LaGuardia Community College Of The City University

Job Titles Held:

  • Counter Person
  • Cashier
  • Flight Attendant/Cabin Supervisor Purser

Degrees

  • High School Diploma
  • No Degree
  • No Degree

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