Counter Manager resume example

• Analyzed blueprints and other documentation to prepare material estimates utilizing Citrix and Trilogie software.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Contacted new and existing customers to discuss product and service solutions.
• Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
• Negotiated prices, terms of sale and service agreement to close transactions.
• Investigated sales and service issues to provide successful resolutions.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Leveraged digital and telephone approaches to generate sales leads.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Maintained detailed account records and contact logs to facilitate sales process.
• Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
• Employed mathematical skills to calculate purchase, negotiate price and draft contract.
• Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
• Delivered superior customer support to improve account retention rate.
• Leveraged CRM software skills to generate pipeline and account reports weekly.

• Interim Branch Manager for approx. 8 months
• Performed annual Physical Inventory audits at multiple locations
• Trained associates at various locations on newly implemented software and systems.
• Conducted performance reviews providing coaching and feedback to benefit both company and employee.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Oversaw financial management activities, including budget management, accounting and payroll.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Enforced security policies and procedures to protect company assets from theft, loss or damage.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Established organizational vision and developed strategies to achieve sales and customer service goals.
• Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
• Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
• Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
• Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
• Inspected production areas to identify and correct unsafe or unauthorized practices.
• Conferred with subordinate managers each day to assess needs and optimize activities.
• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
• Assisted in refining procedures, defining best practices and correcting reported audit issues.
• Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
• Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
• Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
• Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
• Performed timely and budget-complying project management on multi-faceted issues.
• Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
• Aligned operational boundaries between processes and production demands.
• Reduced costly waste in manufacturing by identifying and eliminating overproduction.
• Contributed to development and evaluation of service level agreements that complied with established operational parameters.
• Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
• Led cross-functional communication initiatives to meet account order timelines.
• Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
• Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
• Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
• Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
• Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
• Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

• Analyzed blueprints and other documentation to prepare material estimates.
• Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
• Developed bid proposals with itemized costs for clients to review and approve before beginning work on commercial projects.
• Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
• Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
• Developed and updated cost estimates by documenting relevant information into jobs in internal database.
• Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
• Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
• Visited sites and recorded information about access, drainage and topography and availability of services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Sourced new vendors for purchasing needs.
• Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
• Analyzed competitive prices, products and Jessicaet-related information.
• Worked with shipment companies to manage distribution.
• Conducted Jessicaet research to determine appropriate pricing.
• Built competitive bidding environment with broad range of suppliers.
• Estimated materials from blueprints supplied by customers and contractors.
• Worked closely with sales teams to assess profit margins and adjust items and categories.
• Communicated with vendors to set up long-term discounts and special vendor deals.
• Improved returns by implementing strategic promotions targeted to relevant customers and groups.
• Handled bidding processes by coordinating materials, analyzing proposals and managing implementations for awarded contracts.

Responsible for service record books and logistics for the entire battalion

including multiple deployments for Operation Desert Shield and Operation Desert Storm where I received numerous awards and commendations including a Meritorious Promotion and a Letter of Commendation from the Secretary of the Navy.