LiveCareer-Resume

Counter Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Responsive team leader with strong operations background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Business performance analysis
  • Customer assistance
  • Product processing
  • Team development
  • Merchandise display
  • Creating Jessicaeting plans
  • Building brand awareness
  • Customer outreach
  • Driving business growth
  • Leadership development
  • Creating store processes
  • Store growth planning
  • Collaboration
  • Reliable and trustworthy
  • Conflict resolution
  • Critical thinking
  • Training & Development
  • Communication
Experience
Counter Manager, 12/2019 - Current
Primesource Building Products, Inc. Phoenix, AZ,
  • Responsible for daily branch sales and operations including Branch Manager responsibilities.
  • Maintained records related to sales and placed special orders for desired items.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed several employees.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Wrote and submitted reports.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Assigned employees to specific duties to best meet needs of store.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
Inside Sales Representative, 10/2016 - 12/2019
Emd Millipore Tamaqua, PA,
  • Analyzed blueprints and other documentation to prepare material estimates utilizing Citrix and Trilogie software.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Investigated sales and service issues to provide successful resolutions.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
  • Delivered superior customer support to improve account retention rate.
  • Leveraged CRM software skills to generate pipeline and account reports weekly.
Operations Manager, 04/2000 - 10/2016
Schneider Electric Oklahoma City, OK,
  • Interim Branch Manager for approx. 8 months
  • Performed annual Physical Inventory audits at multiple locations
  • Trained associates at various locations on newly implemented software and systems.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Aligned operational boundaries between processes and production demands.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Quotation Specialist, 04/2000 - 10/2016
Beazer Homes Bethany Beach, DE,
  • Analyzed blueprints and other documentation to prepare material estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Developed bid proposals with itemized costs for clients to review and approve before beginning work on commercial projects.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Developed and updated cost estimates by documenting relevant information into jobs in internal database.
  • Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Visited sites and recorded information about access, drainage and topography and availability of services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Purchasing Agent, 04/1995 - 03/2000
Mountaineer Wholesale Supply City, STATE,
  • Sourced new vendors for purchasing needs.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Analyzed competitive prices, products and Jessicaet-related information.
  • Worked with shipment companies to manage distribution.
  • Conducted Jessicaet research to determine appropriate pricing.
  • Built competitive bidding environment with broad range of suppliers.
  • Estimated materials from blueprints supplied by customers and contractors.
  • Worked closely with sales teams to assess profit margins and adjust items and categories.
  • Communicated with vendors to set up long-term discounts and special vendor deals.
  • Improved returns by implementing strategic promotions targeted to relevant customers and groups.
  • Handled bidding processes by coordinating materials, analyzing proposals and managing implementations for awarded contracts.
Administration Clerk/Combat Engineer, 12/1988 - 1996
United States Marine Corps , ,

Responsible for service record books and logistics for the entire battalion

including multiple deployments for Operation Desert Shield and Operation Desert Storm where I received numerous awards and commendations including a Meritorious Promotion and a Letter of Commendation from the Secretary of the Navy.

Education and Training
High School Diploma: , Expected in 1988
-
Herbert Hoover High School - West Virginia,
GPA:
: Auto Body Repair, Expected in 1988
-
Carver Career Center - Charleston, WV
GPA:

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Resume Overview

School Attended

  • Herbert Hoover High School
  • Carver Career Center

Job Titles Held:

  • Counter Manager
  • Inside Sales Representative
  • Operations Manager
  • Quotation Specialist
  • Purchasing Agent
  • Administration Clerk/Combat Engineer

Degrees

  • High School Diploma

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