(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Hardworking customer service bringing 13 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Credit card processing
  • Complaint resolution
  • Order fulfillment
  • International sales support
  • Sale expertise
  • Account management
  • Shipping procedures understanding
  • Multi-line phone talent
  • MS Office proficiency
  • Good listening skills
  • Data entry
  • Computer proficient
  • Creative problem solving
  • Technical support
  • Retail store support
  • Professional telephone demeanor
Paul mitchell the school - Charleston North Charleston, SC Expected in 01/2020 : Cosmetology - GPA :
Summerville High School Summerville, SC Expected in 05/2005 Diploma : - GPA :
Strayer University Washington, DC Expected in : General Studies - GPA :
Work History
Labcorp - Counter Manager
New York, NY, 12/2019 - Current
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters
  • Facilitated strategies to present and sell merchandise through regular product demonstrations
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy
  • Operated cash register to accurately complete customer financial transactions
  • Trained, coached and motivated 3 person team to achieve personal productivity and company goals and objectives
  • Engaged with approximately 25 customers per day by answering questions about services and products offered
Conn's, Inc. - Customer Service Representative
Augusta, GA, 10/2010 - 09/2018
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Entered customer interaction details in ACSS to track requests, document problems and record solutions offered
  • Provided information to customers regarding Verizon’s charge card and loyalty program and helped to open and activate new accounts
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Answered constant flow of customer calls with up to 1000 calls in queue
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Regularly exceeded daily sales and product add-on quotas
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Responded to customer requests for products, services and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
First United Bank & Trust Co - Sales Associate
Owasso, OK, 10/2008 - 06/2010
  • Maintained records related to sales, returns and inventory availability
  • Maintained organized, presentable merchandise to drive continuous sales
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Drove team revenue totals by bringing in over $48000 in sales
  • Achieved perfect attendance record for six months consecutively
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
First Federal Savings And Loan Association - Teller
City, STATE, 09/2007 - 10/2008
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Promoted products or services to each customer to consistently achieve sales targets
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Maintained friendly and professional customer interactions
  • Advised clients on mortgage, education and personal loans
  • Executed wire transfers, stop payments and account transfers

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Resume Overview

School Attended

  • Paul mitchell the school - Charleston
  • Summerville High School
  • Strayer University

Job Titles Held:

  • Counter Manager
  • Customer Service Representative
  • Sales Associate
  • Teller


  • Diploma

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