Hardworking customer service bringing 13 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
Credit card processing
Complaint resolution
Order fulfillment
International sales support
Sale expertise
Account management
Shipping procedures understanding
Multi-line phone talent
MS Office proficiency
Good listening skills
Data entry
Computer proficient
Creative problem solving
Technical support
Retail store support
Professional telephone demeanor
Education
Paul mitchell the school - Charleston North Charleston, SCExpected in 01/2020 ā ā:Cosmetology - GPA:
Summerville High SchoolSummerville, SCExpected in 05/2005 ā āDiploma: - GPA:
Strayer UniversityWashington, DCExpected in ā ā:General Studies - GPA:
Work History
Labcorp - Counter Manager New York, NY, 12/2019 - Current
Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters
Facilitated strategies to present and sell merchandise through regular product demonstrations
Performed all stock keeping processes and assisted in replenishing all items as per company policy
Operated cash register to accurately complete customer financial transactions
Trained, coached and motivated 3 person team to achieve personal productivity and company goals and objectives
Engaged with approximately 25 customers per day by answering questions about services and products offered
Conn's, Inc. - Customer Service Representative Augusta, GA, 10/2010 - 09/2018
Offered advice and assistance to customers, paying attention to special needs or wants
Entered customer interaction details in ACSS to track requests, document problems and record solutions offered
Provided information to customers regarding Verizonās charge card and loyalty program and helped to open and activate new accounts
Consulted with outside parties to resolve discrepancies and create effective solutions
Answered constant flow of customer calls with up to 1000 calls in queue
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Regularly exceeded daily sales and product add-on quotas
Collected customer feedback and made process changes to exceed customer satisfaction goals
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Cultivated customer loyalty, promoted repeat customers and improved sales
Responded to customer requests for products, services and company information
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided primary customer support to internal and external customers in fast-paced environment
First United Bank & Trust Co - Sales Associate Owasso, OK, 10/2008 - 06/2010
Maintained records related to sales, returns and inventory availability
Maintained organized, presentable merchandise to drive continuous sales
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Engaged with customers to effectively build rapport and lasting relationships
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Drove team revenue totals by bringing in over $48000 in sales
Achieved perfect attendance record for six months consecutively
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
First Federal Savings And Loan Association - Teller City, STATE, 09/2007 - 10/2008
Executed customer transactions, including deposits, withdrawals, money orders and checks
Checked amount details and fraud markers for transaction papers such as checks and money orders
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Promoted products or services to each customer to consistently achieve sales targets
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Maintained friendly and professional customer interactions
Advised clients on mortgage, education and personal loans
Executed wire transfers, stop payments and account transfers
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