Experienced Customer Service professional who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Strong communication skills
Superb sales professional
Proficient in MS Office
Cash handling accuracy
Store planning and design
Awarded 2 merit increases during the first 6 months of employment.
Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Planned all meetings and travel for CEO scheduling.
Counter Manager08/2015 to 03/2016NARS Cosmetics inside Lord and Taylor Department StoreLawrenceville, NJ
Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Exceeded personal sales goals for 2 sales quarters.
Offered exceptional customer service to differentiate and promote the company brand. quarters in a row. Educated customers on product and service offerings.
Business Manager02/2014 to 01/2015Christian Dior Cosmetics inside MACYS Department StoreLanghorne, PAOpened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Communicated information to customers about product quality, value and style.
Executive Administrative Assistant10/2011 to 03/2012Kingdom ChurchEwing, NJ
Planned travel arrangements for 3 executives and staff.
Managed the Executive Directors daily work schedule, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Planned meetings and prepared conference rooms.
Maintained an up-to-date department organizational chart.
Designed electronic file systems and maintained electronic and paper files.
Board Liaison and Executive Administrative Assistant08/2008 to 06/2011Emily Fisher Charter SchoolTrenton, NJ
Coordinated meetings with other school department managers, the public and served as main liaison between board of directors and school Executive Director and Administration Staff.
Verified and logged in deadlines for responding to daily inquiries.
Developed more efficient filing systems and school administration database protocols.
Directly supported school Executive Director in managing operation work flow.
Assistant Manager11/2002 to 06/2004Vitamin Health CenterLawrenceville, NJAssisted Store Manager in the daily work schedule for store employees. Helped to create and execute store sale goals and events. Open and close store. Develop and maintain client relationships.
Associate of Arts: Political and Legal Studies2004Mercer County Community CollegeWest Windsor, NJ, United States of America
EOF Program Student and Mentor
Criminal Justice Club Member
Student Government Association Member
Bachelor of Arts: Communications2007The College of New JerseyEwing, NJ, United States of America
Coursework in Human Resource Management and Business Administration
Marketing and Advertising coursework
Coursework in Public Relations
Cosmetology Certification: Cosmetology2013The Lab at Paul MitchellEwing, NJ, United States of America