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Counter Clerk Resume Example

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ID
COUNTER CLERK
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Skills
  • Cash register systems
  • Order taking
  • Guest inquiries
  • Request prioritization
  • Product knowledge
  • Multi-line phone systems
  • Social perceptiveness
  • Word processing
  • Operational improvement
  • Organization
Work History
10/2019 to CurrentCounter ClerkInns Of Aurora | Aurora, NY
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Completed sales transactions, including all accepted forms of payment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 90% accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
03/2018 to 07/2020Lead Customer Service RepresentativeDominos Pizza Inc. | Ithaca, NY
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
10/2017 to 02/2020Lead Cashier7-Eleven | Ithaca, NY
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
07/2018 to 03/2019Shift LeaderLuna Inspired Street Food | Ithaca, NY
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Assigned daily employee tasks and monitored activity and completion.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Alerted customers to upcoming sales events and promotions.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
Education
06/2015High School DiplomaLansing High School, Lansing, NY
Associate of Science | Social PsychologyTompkins-Cortland Community College, Dryden, NY

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Resume Overview

Companies Worked For:

  • Inns Of Aurora
  • Dominos Pizza Inc.
  • 7-Eleven
  • Luna Inspired Street Food

School Attended

  • Lansing High School
  • Tompkins-Cortland Community College

Job Titles Held:

  • Counter Clerk
  • Lead Customer Service Representative
  • Lead Cashier
  • Shift Leader

Degrees

  • 06/2015 High School Diploma
    Associate of Science | Social Psychology

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