Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Bi-lingual Care Manager with fluency in Spanish. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Significant employment in addictive, behavioral, psychological and medical social work issues. Proficient in conducting psychological assessments, and coordinating treatment plans and program referrals that challenge clients to work toward healing and self-sufficiency while emphasizing personal strengths and milestones.

In depth knowledge of discharge planning, case management and motivational interviewing. Proficient in County Health and Human Services Agency requirements.

A Court Referral Officer advises judges on substance abuse treatment options and client suitability for treatment based on evaluation of circumstances and personal history of the client; monitors clients for compliance with terms of sentence, probation, or diversion as ordered in court; and performs related duties as required.

Typical duties may include but are not limited to: interviewing clients to obtain factual information regarding client addiction levels and personal background history needed to evaluate program placement; investigating information received from the client for verification purposes; administering and interpreting testing instruments to obtain information about the extent of the client's addiction and suitability for related therapeutic treatment; preparing written risk assessment and compliance reports for the court recommending incarcerations, treatment options, conditions of program placement, diversion and/or sentencing; may testify in court as to investigative findings, treatment recommendations, and compliance performance; monitoring clients for compliance with terms of sentence, probation, or diversion through contact with the treatment provider; explaining the scope of services, program guidelines, and specific terms of program placement, diversion or sentence; counseling clients; referring clients to available legal and community resources; gathering and interpreting caseload statistics.

The IDEAL CANDIDATE should have the following:

Issues and circumstances typical of assignment area; interviewing, counseling and investigation techniques; behavior theory, including cultural expectations of client populations; statutes and trends related to alternatives to incarceration; community treatment and support service resources; organization and interrelationship of criminal justice systems agencies; medical/psychiatric terms and conditions; principles of addiction; substance abuse and domestic violence identification, prevention and rehabilitation methods and trends; legal terminology, documents and procedures pertaining to case evaluation and processing; laws, legal/judicial procedure and local rules relating to confidentiality and evaluation of assigned cases; report writing techniques; caseload management techniques; correct use of grammar, spelling and punctuation.

Communicate and interact effectively with individuals of diverse cultural and social economic backgrounds; explain legal rights and court procedures; obtain needed information through interviewing and investigation; determine acceptability of legal documents for filing; recognize and respect limits of authority; identify need for judicial action; synthesize technical or factual information; present results of investigations to the court orally and in writing; formulate and present sound and consistent recommendations to the court; research legal issues; understand, interpret and apply pertinent provisions of laws and local court rules governing area of assignment; maintain confidentiality; operate personal computer and utilize office automation software; prioritize work; establish and maintain effective working relationships with judges, court staff, members of the Bar, and the general public; collect and analyze basic statistical information.

Skills and Competencies
  • Case management expertise
  • Documentation proficiency
  • Strategy development
  • Patient family planning services education
  • Assessing needs and advocacy
  • Discharge Planning
  • Multidisciplinary team collaboration
  • Networking with staff
  • Experienced in home visits
  • Social history intake procedures
  • Report writing
  • Proficient in MS Office
  • Stellar advocacy skills
Work History
Counselor/Sober Living Facility Manager, 05/2019 to Current
Weee!Union City, CA,
  • Observe and monitor client behavior and responses to treatment.
  • Provide guidance and advice to help cultivate self-esteem and community involvement.
  • Work cohesively with treatment team to carry out therapy objectives and report progress.
  • Supervise clients in small group atmosphere to cultivate safety, independence and structure.
  • Collaborate with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Developed team communications and information for weekly staff meetings.
Case Manager/Mental Health Counselor , 11/2017 to 05/2019
Starbent RecoveryCity, STATE,
  • Managed a caseload of 10 adolescent and adult patients with substance dependence and co-occurring DSM-5 disorders.
  • Conducted in-depth assessments for each client to coordinate delivery of appropriate services and resources.
  • Held daily one-on-one meetings with clients to report and present case history material to clinical treatment team.
  • Linked clients to needed and available resources in the area of mental health, medical, educational, financial, legal as needed.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy (CBT) and Dialectical Behavior Therapy (DBT).
  • Mediated conflicts within families to clarify and resolve underlying issues, and involved family members in planning social service programs.
  • Maintained caseload of up to six residents with substance abuse issue, co-occuring disorders and effects of employment and housing issues on mental health.
  • Addressed all insurance and billing processes for clients.
Director of Operations, 04/2009 to 12/2013
Rancho Santa Fe Farmers Market CooperativeCity, STATE,
  • Implemented a program to connect at-risk youth to local farms to help tend and harvest crops.
  • Prepared at-risk and underprivileged youth for the workforce by engaging them in "outdoor classrooms" providing them with positive life skills, plans and goals while enhancing communities and helping to protect the environment.
  • Cultivated relationships with leaders in the community, businesses and local citizens in an effort to draw attention to the program and add new donors and volunteers.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Built solid and trusting rapport with youths and their families, fostering trust and communication necessary to meet our objectives and their needs.
Junior Probation Officer, Juvenile Hall, 06/1980 to 08/1982
San Diego County Probation DepartmentCity, STATE,
  • Observed and recorded mental and physical health of each juvenile offender.
  • Maintained accurate and detailed logs of all events during each shift.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
Academic Qualifications
Bachelor of Arts: Psychology, Expected in 2015
Biola University - Los Angeles, CA
  • Minored in Theology
  • Graduate studies in progress (online) for MFT licensure, Alliant University, San Diego.

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School Attended

  • Biola University

Job Titles Held:

  • Counselor/Sober Living Facility Manager
  • Case Manager/Mental Health Counselor
  • Director of Operations
  • Junior Probation Officer, Juvenile Hall


  • Bachelor of Arts

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