Counselor Aide Resume Example
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COUNSELOR AIDE
Summary
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. I posses strong administrative and customer service skills, having worked in a variety of office settings over the past 16 of my 20 years of working history. Additionally I have 3+ years' experience working in a hospital in-patient setting with clients in addiction rehabilitation services, and 4 1/2 years experience working directly with children. I am now looking for work more specific to the Human Services fields and have just completed my Bachelor's degree program.
Highlights
| Microsoft Office (Word, Excel, Access, Outlook, Publisher); Mas200; Calendar Creator, Internet and Email Proficient |
Experience
01/2008 to 02/2011
Counselor AideUniversal Health Services － Russellville , AR
- Coordinated, facilitated, and led various programs for patients in an in-patient addiction rehabilitation unit; prepared and filed confidential patient information; copied and prepared materials for programs; took phone intakes for possible future patients; assisted primary counselor's with various duties and treatment plans; supervised patients throughout daily scheduled activities, programs, and free times; supervised visitation for patients; answered multi-line phone system; worked directly with patients in various aspects pertaining to their treatment and recovery; maintained client confidentiality.
06/2005 to 10/2014
Customer Service Representative/Data Entry ClerkRwj Barnabas － Plainfield , NJ
- Established and maintained customer contact via phone, email, and fax; arranged and scheduled customer shipments; printed and resolved daily call and shipping reports; filed customer information and data; managed and modified all customer, order, and payment data entry; completed all order entry; created customer account set-up and maintenance in all aspects from open to close; requested and provided credit references for mutual customer accounts; approved and processed return authorizations; maintained logs for return authorizations; entered, updated, and maintained all show totals, reports, and comparisons; worked closely with Sales, Production, Shipping, and Promotion departments; regular use of Microsoft Word, Excel, Outlook, and Mas200.
04/2004 to 06/2005
ReceptionistCity Of Gainesville, Fl － Gainesville , FL
- Greet customers; answer multi-line phone system; schedule fuel deliveries; make driver schedules; make copies; file paperwork; take payments from customers for deliveries; pricing comparisons; data entry.
- Leah R.
- Marx.
- Answered multi-line phone system and directed calls appropriately; set-up conference calls with Polycomsystem; created monthly calendars; ordered and maintained office supplies and inventory; made copies; sent faxes; filed; sorted mail; assisted with Promotion mailings; data entry; maintained Show Attendance information; prepared letters and company memos for the owner; responded to consumers inquiries; assembled, prepared and shipped annual company gifts; maintained and updated annual sale mailing list; regular use of Word, Excel, Outlook, Calendar Creator, and Streets and Trips programs.
12/1999 to 01/2002
Code Enforcement OfficerVacasa － Neskowin , OR
- See above.
06/1997 to 08/1999
Office RunnerCity Of Gainesville, Fl － Gainesville , FL
- Answered multi-line phone system and directed calls appropriately; copied documents for attorneys; filed legal and client documents; sent faxes; prepared immigration packages and documentation for attorneys' clients, appointments, and court dates; performed legal research; assisted paralegals with dictations and preparation of information for attorneys; performed data entry; prepared exhibits; collected and distributed documents to and from City and County courts and other law offices; regular use of Word.
08/1996 to 06/1997
Code Enforcement OfficerPublic Health Seattle & King County － Woodinville , WA
- Enforced the City's Exterior Property Maintenance Ordinance; drove the City vehicle to observe properties in the City of Ithaca; documented and cited properties in violation; wrote, edited, and created form letters for citations and tickets; wrote appearance tickets for properties that had not corrected cited issues; appeared in court and testified on behalf of the Building Dept. in combination with the City Prosecutor for tickets issued; amended the City's Exterior Property Ordinance; attended Building Code conferences and trainings; attended City Zoning Board meetings monthly; learned building codes and specifications; maintained logs of properties with violations and repeat violations; data entry; regular use of Word, Excel, Access, and Outlook;.
06/1996 to 06/1997
Office AssistantGreater Ithaca Activities Center, G.I.A.C. － City , STATE
- Greet and direct customers; answer multi-line phone system; make copies; file paperwork; take payments from customers for registration in various programs; send faxes; make fliers and brochures; assist customers in completing applications for various programs available at the center; building supervision during outside group events; data entry; regular use of Microsoft Word, Excel, Access, Publisher, and Outlook programs.
Education
2009
Associate's Degree: Chemical Dependency CounselingTompkins Cortland Community CollegeChemical Dependency Counseling
2015
Bachelor's Degree: Community and Human ServicesSUNY Empire State CollegeCommunity and Human Services
Personal Information
Continuing education, learning new skills, family
Additional Information
- Interests and Activities Continuing education, learning new skills, family
Skills
brochures, building codes, Calendar Creator, conferences, copy documents, make copies, copying, counselor, credit, client, clients, Data Entry, dictation, documentation, Email, faxes, fax, filing, inventory, law, legal research, letters, mailing, Access, Excel, mail, Microsoft Office, office, Outlook, Publisher, Word, Microsoft Word, order office supplies, order entry, phone system, pricing, Promotion, Receptionist, rehabilitation, Sales, Shipping, supervision, phone, type
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Resume Overview
School Attended
- Tompkins Cortland Community College
- SUNY Empire State College
Job Titles Held:
- Counselor Aide
- Customer Service Representative/Data Entry Clerk
- Receptionist
- Code Enforcement Officer
- Office Runner
- Office Assistant
Degrees
- Associate's Degree : Chemical Dependency Counseling
Bachelor's Degree : Community and Human Services
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