Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Seeking for a position with the opportunity for career development. Have a strong willingness to learn and take on new challenges while contributing to essential functions in all aspects of the job. Eager to join the organization in a new role where talent and a positive personality will be considered valuable traits. A team player offering a dynamic personality, detail-oriented, friendly and hard working with proven leadership experience, excellent communication skills and attention to details.
  • Strong work ethic
  • Attention to detail
  • Critical thinking
  • Quick problem solver
  • Adaptability
  • Efficient precision
  • Multitasking
  • Customer service oriented
  • Outgoing and energetic
  • Committed team player
  • Integrity
  • Courteous
  • Professional demeanor
  • Strong communication skills
  • Quick learner
  • Friendly demeanor
  • Attention to detail, Pricing
  • Balance, Problem solver
  • Basic, Processes
  • Billing, Quality
  • Bookkeeping, Quick
  • Business operations, Quick learner
  • Strong communication skills, Rapport
  • Credit, Receiving
  • Critical thinking, Retail
  • Customer relations, Safety
  • Customer satisfaction, Sales
  • Excellent customer service, Selling
  • Customer service, Shipping
  • Delivery, Team player
  • Financial, Telephone
  • Loss prevention
  • Mail
  • Multitasking
  • Nursing
  • Payroll
  • Performance reviews
  • Personnel
  • Policies
  • POS
Work History
02/2019 to 10/2019
Costumer Sales Associate Hand & Stone Newington, NH,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Increased credit sales by 10%.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed costumer service in company processes, product knowledge and selling techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Processed product returns and assisted customers with other selections.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Open, balance and close registers every day.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
05/2010 to 04/2018
Restaurant Owner Checua's Restaurant City, STATE,
  • Recruited, hired and trained talented staff to fill vacancies.
  • Conducted performance reviews.
  • Set employee schedules, delegated work and monitored quality and performance on regular basis.
  • Managed financial and business operations, including payroll, daily deposits and cost controls.
  • Established and maintained positive work environment.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Negotiated product prices, availability, distribution and delivery deadlines.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Offered product samples, answered questions and helped customers find items.
  • Motivated and disciplined employees according to established requirements.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • 8 years retail experience.
11/2005 to 10/2006
Front Desk Associate Solutions ERA Software Development Inc City, STATE,
  • Prepared weekly employee work schedules for team members.
  • Managed over 100 customer calls per day.
  • Reported maintenance problems to appropriate personnel.
  • Asked customers questions to meet special requests.
  • Greeted daily visitors and customers upon arrival.
  • Sorted mail and other important data.
  • Answered guest questions and referred them to local points of interest.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of front desk area.
  • Helped drive sales goals and achieve monthly quotas.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Coordinated between billing department and customers to resolve problems.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Verified that all customers received receipts for their purchases.
  • Accurately logged all daily shipping and receiving orders.
  • Cleaned and organized store, including checkout counters and displays.
  • Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Directed calls to appropriate individuals and departments.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Handled all customer relations issues in gracious manner and in accordance with company policies.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Politely assisted customers in person and via telephone.
Expected in 2013
Bachelor of Science: Hospitality Management
Adamson University - Manila,
Expected in 2010
Bachelor of Science: Computer Science
Adamson University - Manila,
Expected in 2005
Certified Nursing Assistant:
Golden Mile Foundation Training Center - Manila,
Expected in 2004
Diploma: Caregiver
Golden Miles Foundation Training Center - Manila,

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School Attended

  • Adamson University
  • Adamson University
  • Golden Mile Foundation Training Center
  • Golden Miles Foundation Training Center

Job Titles Held:

  • Costumer Sales Associate
  • Restaurant Owner
  • Front Desk Associate


  • Bachelor of Science
  • Bachelor of Science
  • Certified Nursing Assistant
  • Diploma

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