Seeking for a position with the opportunity for career development. Have a strong willingness to learn and take on new challenges while contributing to essential functions in all aspects of the job. Eager to join the organization in a new role where talent and a positive personality will be considered valuable traits. A team player offering a dynamic personality, detail-oriented, friendly and hard working with proven leadership experience, excellent communication skills and attention to details.
Skills
Strong work ethic
Attention to detail
Critical thinking
Quick problem solver
Adaptability
Efficient precision
Multitasking
Customer service oriented
Outgoing and energetic
Committed team player
Integrity
Courteous
Professional demeanor
Strong communication skills
Quick learner
Friendly demeanor
Attention to detail, Pricing
Balance, Problem solver
Basic, Processes
Billing, Quality
Bookkeeping, Quick
Business operations, Quick learner
Strong communication skills, Rapport
Credit, Receiving
Critical thinking, Retail
Customer relations, Safety
Customer satisfaction, Sales
Excellent customer service, Selling
Customer service, Shipping
Delivery, Team player
Financial, Telephone
Loss prevention
Mail
Multitasking
Nursing
Payroll
Performance reviews
Personnel
Policies
POS
Work History
02/2019 to 10/2019
Costumer Sales AssociateHand & Stone – Newington, NH,
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Increased credit sales by 10%.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Trained and developed costumer service in company processes, product knowledge and selling techniques.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Processed product returns and assisted customers with other selections.
Completed orders through POS system and organized product deliveries to meet customer timetables.
Maintained organized, presentable merchandise to drive continuous sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Maintained customer satisfaction while handling product returns quickly and professionally.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Open, balance and close registers every day.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
05/2010 to 04/2018
Restaurant OwnerChecua's Restaurant – City, STATE,
Recruited, hired and trained talented staff to fill vacancies.
Conducted performance reviews.
Set employee schedules, delegated work and monitored quality and performance on regular basis.
Managed financial and business operations, including payroll, daily deposits and cost controls.
Established and maintained positive work environment.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Developed and maintained positive working relationships with others to reach business goals.
Kept facility compliant with health codes, sanitation requirements and license regulations.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Received frequent customer compliments for going above and beyond normal duties.
Negotiated product prices, availability, distribution and delivery deadlines.
Supervised, trained and developed team members in accordance with company policies and procedures.
Offered product samples, answered questions and helped customers find items.
Motivated and disciplined employees according to established requirements.
Displayed enthusiasm and knowledge about restaurant's menu and products.
8 years retail experience.
11/2005 to 10/2006
Front Desk AssociateSolutions ERA Software Development Inc – City, STATE,
Prepared weekly employee work schedules for team members.
Managed over 100 customer calls per day.
Reported maintenance problems to appropriate personnel.
Asked customers questions to meet special requests.
Greeted daily visitors and customers upon arrival.
Sorted mail and other important data.
Answered guest questions and referred them to local points of interest.
Performed basic daily bookkeeping tasks.
Maintained cleanliness and organization of front desk area.
Helped drive sales goals and achieve monthly quotas.
Referred unresolved customer grievances to designated departments for further investigation.
Coordinated between billing department and customers to resolve problems.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Verified that all customers received receipts for their purchases.
Accurately logged all daily shipping and receiving orders.
Cleaned and organized store, including checkout counters and displays.
Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
Communicated all store initiatives and promotions to customers to generate return business.
Directed calls to appropriate individuals and departments.
Answered customer telephone calls promptly and in appropriate manner.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Handled all customer relations issues in gracious manner and in accordance with company policies.
Dedicated to continuously improving sales abilities and product knowledge.
Politely assisted customers in person and via telephone.
Education
Expected in 2013
Bachelor of Science: Hospitality Management Adamson University - Manila, GPA:
Expected in 2010
Bachelor of Science: Computer Science Adamson University - Manila, GPA:
Expected in 2005
Certified Nursing Assistant: Golden Mile Foundation Training Center - Manila, GPA:
Expected in 2004
Diploma: Caregiver Golden Miles Foundation Training Center - Manila, GPA:
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