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Cosmetology/Salon Owner Resume Example

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COSMETOLOGY/SALON OWNER
Summary
Skills
  • Owner paperwork completion
  • Homeowners insurance knowledge
Education and Training
Ms State University Starkville,MS,Business Administration
Associate of ScienceMary Holmes Jr College West Point ,MS,Business Administration, 05/1986
High School DiplomaNoxubee County High SchoolMacon,MS,05/1984
License Harris School If Cosmology Columbus ,MS,Cosmetology, 07/1993
Experience
G'S Creative Looks Cosmetology/Salon Owner | West Point , MS09/1995 to Current
  • Promoted services and products.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated with others to discuss new [Type] opportunities.
  • Handled all delegated tasks, including [Task] and [Task].
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Created agendas and communication materials for team meetings.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Delivered [Product or Service] to customer locations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Increased profits by [Number]% by providing excellent customer service, properly training employees and controlling inventory and linen usage.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
  • Provided employees with feedback on how to improve performance and increase profitability of spa services.
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Oversaw daily salon operations and performed general salon tasks.
  • Hired and trained beauticians, as needed.
WalmartCustomer Service Associate | West Point , MS08/1986 to 08/1989
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Processed customer account changes, using [Software].
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Managed accurate and adequate cash stock and inventory balances.
  • Worked with managers to develop service improvement initiatives.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Achieved high quality marks on quality assurance evaluations through [Action].
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Implemented [Software] for [Task], resulting in [Result].
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Earned Top Seller for [Timeframe] through [Action].
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Oversaw warranty counseling process to manage expense controls.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Excelled in exceeding daily credit card application goals.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Set up and activated customer accounts.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Replenished shelves to maintain adequate merchandise levels.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Worked with external [Type] representatives to address customer needs.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Established membership loyalty, executing flawless customer retail account management.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Mentored junior team members and managed employee relationships.
  • Mentored junior team members and managed employee relationships.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Bank of Mississippi Teller | West Point , MS05/1988 to 04/1989
  • Scheduled staffing for multiple branch locations.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Recommended additional products, services and benefits for customers.
  • Prepared daily branch [Type] invoices.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Generated reports and notification letters to distribute to account holders.
  • Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
  • Created and implemented new organization and filing system for [Type] documents.
  • Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
  • Adhered to regulatory and company security and audit procedures.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Delivered prompt, accurate and excellent customer service.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Improved efficiency and accuracy by developing and implementing intuitive system for [Type] cards.
  • Trained employees on cash drawer operation.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Received regional branch recognition award for outstanding customer service.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Loaded consumer loan applications into [Software] program.
  • Increased quarterly sales by [Number]%.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed sales referrals and promoted bank services and products, resulting in [Number]% branch sales increase.
  • Processed cash withdrawals.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Maintained confidentiality of bank records and client information.
  • Assessed reports each [Timeframe] and generated notification letters to delinquent account holders.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Served approximately [Number] customers each shift, remaining composed and professional even in high-stress situations.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Liaised between bank branches regarding best practices and operations.
  • Managed opening and closing times for main branch.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Reported daily averages and shortages to operations department.
  • Processed [Number] cash withdrawals per [Timeframe] accurately and efficiently.
  • Supplied tellers with coin and currency as needed.
  • Assembled in-store marketing displays.
  • Processed treasury, tax and loan payments.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Directed specific questions to appropriate branch personnel.
  • Adhered to financial services security and audit procedures.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Entered member transaction data into online banking software.
  • Examined checks for identification and endorsement.
  • Consistently met [Type] goals by employing [Skill] and [Skill] in every interaction.
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Resume Overview

Companies Worked For:

  • G'S Creative Looks
  • Walmart
  • Bank of Mississippi

School Attended

  • Ms State University
  • Mary Holmes Jr College
  • Noxubee County High School
  • Harris School If Cosmology

Job Titles Held:

  • Cosmetology/Salon Owner
  • Customer Service Associate
  • Teller

Degrees

  • Associate of Science
    High School Diploma
    License

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