Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive, upbeat customer-oriented female brings more than 40 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated to the clientele a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Clerical support
  • Stockroom procedures
  • Adaptive team player
  • Retail sales customer service
  • Customer relations
  • Shipping and receiving understanding
  • Call Center Operations
  • Senior leadership support
  • Courteous demeanor
  • Office equipment proficiency
  • In-store support
  • Product organization
  • Quality control
  • Schedule mastery
  • Problem-solving abilities
  • Conflict mediation
  • Quality assurance controls
  • Inbound and Outbound Calling
  • High-energy attitude
  • Credit card payment processing
  • First Aid/CPR
  • Team management
  • Computer skills
  • Organizational skills
  • Teambuilding
  • Work ethic
  • Leadership
  • Time management
  • Multitasking
  • Communication
  • Troubleshooting
  • Basic math
  • Training & Development
  • Friendly, positive attitude
  • MS Office
  • Collaboration
Experience
07/2019 to 09/2021 Cosmetology Instructor Paul Mitchell Schools | Las Vegas, NV,

Every 10 weeks a new class would start, I would then begin teaching them every aspect of the beauty industry. Hairstyling, color, chemical texture, nails, skin, building a clientele, owning your own business and most important CUSTOMER SERVICE.

12/2017 to 06/2019 Customer Service Representative Ipg Photonics Corporation | Chicago, IL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Answered 40 to 50 + inbound calls per day and directed to individuals or departments.
  • Relayed productive customer feedback to marketing teams.
12/2016 to 08/2017 Warehouse Packer Tubelite Inc | Reed City, MI,
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Mentored new employees on warehouse procedures
  • Bent, lifted, opened, and moved boxed food products weighing up to 30 lbs
  • Examined and inspected stock items for damage and reported findings to supervisors.
  • Placed products on conveyors for final wrapping and shipment.
04/1999 to 11/2016 Hairstylist/ Booth Renter Salon Marquis/Myself | City, STATE,
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Pre-booked future appointments to increase repeat business.
  • Sanitized workstations and salon equipment to reduce risk of infection.
Education and Training
Expected in 04/1983 Colorado Cosmetology License | Cosmetology/Barbering Michael Taylor Institute of Hair Design, Westminster, CO, GPA:

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Resume Overview

School Attended

  • Michael Taylor Institute of Hair Design

Job Titles Held:

  • Cosmetology Instructor
  • Customer Service Representative
  • Warehouse Packer
  • Hairstylist/ Booth Renter

Degrees

  • Colorado Cosmetology License

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