Cosmetology Instructor resume example with 20+ years of experience
Positive, upbeat customer-oriented female brings more than 40 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated to the clientele a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Clerical support
- Stockroom procedures
- Adaptive team player
- Retail sales customer service
- Customer relations
- Shipping and receiving understanding
- Call Center Operations
- Senior leadership support
- Courteous demeanor
- Office equipment proficiency
- In-store support
- Product organization
- Quality control
- Schedule mastery
- Problem-solving abilities
- Conflict mediation
- Quality assurance controls
- Inbound and Outbound Calling
- High-energy attitude
- Credit card payment processing
- First Aid/CPR
- Team management
- Computer skills
- Organizational skills
- Teambuilding
- Work ethic
- Leadership
- Time management
- Multitasking
- Communication
- Troubleshooting
- Basic math
- Training & Development
- Friendly, positive attitude
- MS Office
- Collaboration
Las Vegas, NV, 07/2019 - 09/2021
Every 10 weeks a new class would start, I would then begin teaching them every aspect of the beauty industry. Hairstyling, color, chemical texture, nails, skin, building a clientele, owning your own business and most important CUSTOMER SERVICE.
Chicago, IL, 12/2017 - 06/2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Made outbound calls to obtain account information.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Answered 40 to 50 + inbound calls per day and directed to individuals or departments.
- Relayed productive customer feedback to marketing teams.
Reed City, MI, 12/2016 - 08/2017
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates and containers to prepare for shipping.
- Inspected outgoing shipments to maintain quality assurance standards.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Mentored new employees on warehouse procedures
- Bent, lifted, opened, and moved boxed food products weighing up to 30 lbs
- Examined and inspected stock items for damage and reported findings to supervisors.
- Placed products on conveyors for final wrapping and shipment.
City, STATE, 04/1999 - 11/2016
- Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Recommended hair styles to compliment clients' facial features and coloring.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Pre-booked future appointments to increase repeat business.
- Sanitized workstations and salon equipment to reduce risk of infection.
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Resume Overview
School Attended
- Michael Taylor Institute of Hair Design
Job Titles Held:
- Cosmetology Instructor
- Customer Service Representative
- Warehouse Packer
- Hairstylist/ Booth Renter
Degrees
- Colorado Cosmetology License
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