LiveCareer-Resume

cosmetologist owner operator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Marketing tactics
  • Merchandising
  • Product branding
  • Customer relations
  • Talent development
  • Sales leadership
  • Staff training and development
Experience
Cosmetologist/Owner/Operator, 11/2016 to Current
SupercutsEast Rutherford, NJ,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Developed and implemented successful sales strategies to meet business goals.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Exceeded company productivity standards on consistent basis.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Updated appointment calendar and set shift schedules to meet demand.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Performed reJessicauvenation techniques on all types of skin and hair.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assessed estimated income, expenses and historical budgets to coordinate budget information.
  • Reviewed financial information in QuickBooks to mitigate annual audit risks.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Reviewed transactions, issued checks and updated ledgers and budgets.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
Cosmetic Sales Associate, 11/2017 to 06/2019
Benefit CosmeticsCity, STATE,
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Attended trainings and seminars to gain product line proficiency.
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Assisted in daily store recovery and replenishment.
  • Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Demonstrated products to customers, discussed features and redirected obJessicaections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Cosmetogist, 02/2007 to 11/2017
Planet 21 SalonCity, STATE,
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Provided comprehensive hair treatments for various types of hair.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Washed, conditioned, cut and styled hair for over [Number] daily clients and maintain high levels of customer satisfaction.
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
  • Scheduled appointments for customers using internal software system.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Beautified customers by performing facials and waxing.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Handled cash and credit card payments with consistent accuracy.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Streamlined cleaning processes for treatment rooms to decrease wait times.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and Jessicaob tasks.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Collaborated with internal business partners to create industry-specific course content.
  • Educated, coached and mentored [Number] new hires in multiple positions.
  • Cross-trained employees to do other Jessicaobs within business, increasing Jessicaob skills and productivity.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Identified and communicated to management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Organized supporting materials, tracking documents and related equipment.
  • Traveled to various locations to train [Industry] professionals on [Area of expertise].
  • Co-developed on-the-Jessicaob training programs to reduce training time from [Number] to [Number] weeks.
  • Upheld class schedule and progressed students according to strict milestones.
Cosmetologist , 03/2012 to 05/2013
Marie Robinson SalonCity, STATE,
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Bridal styling
  • Mentored by industry's top stylists that create the trends of our time.
  • Provided luxury service to top teir clinetele
  • Assisted backstage at multiple New York Fashion work shows
Education and Training
Liscensing : Cosmetology, Expected in 02/2007 to Carolina Academy A Paul Mitchell School - Gastonia , NC,
GPA:
High School Diploma: , Expected in 07/2006 to Alexander Central High School - Taylorsville, NC
GPA:

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Resume Overview

School Attended

  • Carolina Academy A Paul Mitchell School
  • Alexander Central High School

Job Titles Held:

  • Cosmetologist/Owner/Operator
  • Cosmetic Sales Associate
  • Cosmetogist
  • Cosmetologist

Degrees

  • Liscensing
  • High School Diploma

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