, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated individual and one of a kind woman focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Skills
PPE use
Training & Development
Data management
People skills
Team management
Organizational skills
Reliable and trustworthy
Experience
01/2016 to 11/2021Cosmetologist/Management AnalystBenchmark Hospitality | Blacksburg, VA,
Implemented unique methods and methodologies, which helped reduce and resolve issues.
Reviewed established procedures to assess areas in need of improvement.
Researched and led investigations into various areas to drive improvements and devise new processes.
Collaborated with owner to integrate analysis techniques, resulting in improved project efficiency.
Drafted holistic performance reviews of employees, illustrating strengths and weaknesses to inform future promotions or remedial actions.
Managed P.O.S and Quickbooks information system accounts, facilitating transfer of data to users.
Facilitated compliance with State Board, OSHA, and HIPPA regulations.
Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Collaborated with owner to establish and enhance procedures for increasing efficiency and labor investment.
Organized event facility, food and beverage selections and audio-visual arrangements.
Coordinated vendors, timelines and budgets for events.
Selected décor and event materials fitting clients' requests and vision.
Answered customers' questions about hours, seating, current wait time and other information.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Tracked seated guests and available seating using [Software].
Managed guest expectations by relaying information regarding hours, wait times and specials.
Served food and beverages to guests and refilled glasses promptly.
Began and ended events punctually by monitoring time and pacing schedule of activities.
Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
Wore required costumes and props to fulfill party requirements.
Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Delivered clear, audible instructions for games and activities in language appropriate for age group.
Used opportunities to upsell to guests during events, suggesting add-ons and gifts and haircut services.
Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
05/2013 to 05/2014CosmetologistSmartStyle | City, STATE,
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Kept notes listing preferences and services provided to clients for quick reference.
Washed, colored, cut and styled hair for high volume of clients daily.
Treated customers to shampooing and head massage to promote loyalty.
Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Performed skin consultations, facials, microdermabrasion and acne treatments.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Double-checked inventories and staff stocking of treatment and sale areas.
Collected payment from customers and scheduled next appointments.
Suggested personalized skincare routines for clients, utilized masks and moisturizers and kept skin type and skin concerns in mind.
Recommended styles and treatments based on clients' needs and appearances.
Attended in-store product training with vendor representatives to increase product knowledge.
Provided comprehensive hair treatments for various types of hair.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Scheduled appointments for customers using internal software system.
Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Handled cash and credit card payments daily with consistent accuracy.
Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Streamlined cleaning processes for treatment rooms to decrease wait times.
01/2010 to 12/2011Cashier SpecialistSupercenter/ Cash Saver | City, STATE,
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Helped with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Backed up stocker department by stocking shelves, retrieving products and helping customers.
Verified customer identification for alcohol or tobacco purchases.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education and Training
Expected in 03/2013Cosmetology License | Cosmetology EducationImagine - Paul Mitchell Partner School, Little Rock, ARGPA:
Expected in 04/2011High School Diploma | Guy-Perkins High School, Guy, ARGPA:
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