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correspondence analyst detail resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced professional with over 20 years of Government service with a proven ability to manage business processes and the ability to fulfill customer needs. Adept at providing customer service and managing correspondence databases and file management. Applies learned principles to meet deadlines with good written and verbal communication skills. Team player with the ability to contribute to efforts to accomplish mission-oriented goals.

Skills
  • Administrative Functions
  • Business Systems
  • Program Management
  • Microsoft Office, PowerPoint,
  • Outlook, Excel
  • Record-Keeping
  • File Management
  • Correspondence Management
Work History
Correspondence Analyst-Detail, 03/2019 - Current
Universal Health Services Arlington, TX,

During my detail, I have processed approximately 500 outgoing letters and correspondence packets. I also conducted substantive reviews of outgoing correspondence for the Secretary or Deputy Secretary's signature. In addition, I prepared packages for the Lean Six meetings working collaboratively with the writers/reviewers in processing mail prep packages for final approval from the Secretary, Deputy Secretary and Chief of Staff. Additional duties include:

  • Researching and compiling information for correspondence reports;
  • Reviewing all outgoing correspondence for proper protocol, accuracy, and adherence to VA policy and procedures;
  • Collaborating with program offices and agency heads proficiently communicating and transmitting unredacted sensitive correspondence using the Department's electronic correspondence system for record management, documentation, and research purposes;
  • Utilizing a database to maintain electronic files related to all Congressional Mandated Reports, Office of Special Counsel Reports, testimony, Congressional responses, Federal Register Notices, GAO Reports;
  • Preparing various types of award packages-Meritorious Service Award, Exceptional Service Award, Distinguished Career Award, Secretary's ICARE Award, and other Commendations and Certificates of Appreciation;
  • Providing training on processes and procedures to new hires, promoting better understanding of job tasks
Program Specialist, 08/2007 - 03/2019
Department Of Justice Lewis Run, PA,

Served as lead Program Specialist in analyzing all incoming correspondence to task to the appropriate Program Office and keeping track of deadlines of correspondence to other Government Agencies, Governors, Senate/House Representatives, Veteran Service Organizations and other agencies. Additional duties included:

  • Managing daily VIEWS and Lean Six assignments and communicating on a daily basis by sending out correspondence information/guidance;
  • Monitoring Executive Secretariat email box by analyzing all incoming correspondence, White House Correspondence, Government Agencies, and tasking out assignments requesting letters be answered within the proper time-frame asked by the External Agency;
  • Leading Records Management for the Office of Executive Secretary by maintaining adequate records, storing records/removing records according to NARA policies. Performed a complete inventory of all current records on hand in SECVA, for identification of record classification and position;
  • Managing all record in conformity with regulations governing the archiving and disposition of all SECVA, DEPSEC, and COS records;
  • Maintained working relationship with other Record Management specialist providing feedback. and attending meetings to discuss records and materials;
  • Reviewing travel documents for accuracy, routing for approvals and pay in a timely manner;
  • Briefing the Executive Secretary and Deputy Executive Secretary on correspondence matters to ensure effective correspondence management operations;
  • Working as a team player by following-up on VIEWS cases making sure to get folders processed by the deadline and gathering concurrences and other material needed; and
  • Communicating with internal and external customers, orally, written and in person on a regular basis to receive and distribute information on all administrative areas and Veteran's needs
Program Support Specialist, 08/2004 - 08/2007
Department Of Veterans Affairs City, STATE,

Served as the Assistant to the Deputy Assistant Secretary(DAS) and Associate DAS for the Office of Human Resources Management. In this role, i provided administrative support to these senior leaders. I managed their calendars by coordinating, scheduling, and monitoring appointments, meetings, and conferences. Additional duties included:

Education
Master of Science: Social Work, Expected in 2010
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Howard University - Washington, DC
GPA:
Status -
Bachelor of Arts: Theater Arts, Expected in 1998
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University of the District of Columbia - Washington, DC
GPA:
Status -
Certifications

Certified Member of Toastmasters International

Blacks in Government Darlene Young Leadership Program

LEAD Program Certificate

Coalition for the Homeless Social Worker Internship

Catholic Charities Social Worker Internship

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Resume Overview

School Attended

  • Howard University
  • University of the District of Columbia

Job Titles Held:

  • Correspondence Analyst-Detail
  • Program Specialist
  • Program Support Specialist

Degrees

  • Master of Science
  • Bachelor of Arts

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