(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Staff training and development
  • Problem-solving abilities
  • Customer relations
  • Data evaluation
  • Active listening
  • Conflict mediation
  • Clerical support
  • Data entry
  • Inventory management
  • Organization
  • Confidential documentation and recordkeeping
  • Team collaboration
  • Database entry
  • Research
Education and Training
Western Kentucky University Bowling Green, KY Expected in 05/2003 Bachelor of Arts : Sociology - GPA :
Safran Group - Corrections Training Instructor/Accreditation Coordinator
The Woodlands, TX, 10/2019 - Current
  • Provide research, curriculum development and instruction in correctional operations, health and safety area and other related areas
  • Conduct research and develop instructional materials, lesson plans and other curriculum for the Department of Juvenile Justice (DJJ) training
  • Plan and organize training events for DJJ staff
  • Perform a variety of complex administrative and professional assistance work in planning, coordinating and managing the maintenance and adherence to the Department’s accreditation through American Correctional Association (ACA)
  • Organize, prioritize, and assign tasks to other Department members to assist in the accreditation process
  • Enforce work deadlines as they apply to accreditation requirements
  • Responsible for maintaining all files and data entry for compliance with the accreditation process
  • Ensures all annual and/or time sensitive reviews, reports, audits, and inventories are completed as required by ACA
Department Of Juvenile Justice - Social Services Clinician I
City, STATE, 09/2008 - 10/2019
  • Assisted offenders in enrolling in treatment, counseling or community service programs.
  • Managed caseload of offenders in juvenile justice system and delivered continuous support and resources to address client needs.
  • Supported case resolution to foster protection of juvenile individuals, while working in collaboration with law enforcement, child welfare organizations and district attorneys.
  • Assessed client needs based on individual issues, in addition to social and restorative justice best practices.
  • Monitored the interactions of youth offenders with associates and friends.
  • Networked with community organizations, school officials and law enforcement to drive department mission and values.
  • Organized and contributed to interventions with clients and service personnel.
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
  • Offered transitional services for program offenders, including referral to appropriate community agencies and organizations.
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Performed record audits to improve accuracy and completeness of data to ensure they are in compliance with departmental, state and federal guidelines.
  • Performed data entry of all client information into the Juvenile Offender Records Index (JORI) electronic system
Department Of Juvenile Justice - Youth Worker II
City, STATE, 07/2004 - 09/2008
  • Supervised the daily activities of up to 14 juvenile residents in a detention setting
  • Monitored caseload and provided case management services to juvenile residents
  • Coached residents in areas of life skills, practical living skills and vocational strategies
  • Identified behavioral problems and maintains a log of observations
  • Provided guidance and informal counseling to youths relative to individual treatment plans.
  • Participates in scheduled staff meetings and individual treatment planning conferences.
  • Served as a representative in public relations to parents, law enforcement, community workers, judges, attorneys and school personnel
  • Ensured that youth are aware of their rights and advised youth as to the proper procedures for filing complaints
  • Mediated conflict as prescribed by facility policies and procedures.
The Medical Center At Bowling Green - Customer Service Representative
City, STATE, 12/2002 - 07/2004
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Screened patients before and during admissions processes.
  • Properly documented each patient account to ensure maintenance of accurate patient database
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Performed customer service duties such as answering phones, transferring calls, and providing service in a high pace environment
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Organized files, faxed reports and scanned documents.
  • Ensured compliance with all laws and regulations related to the conduct of our business, including following all HIPAA guidelines and procedures

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School Attended

  • Western Kentucky University

Job Titles Held:

  • Corrections Training Instructor/Accreditation Coordinator
  • Social Services Clinician I
  • Youth Worker II
  • Customer Service Representative


  • Bachelor of Arts

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