Diligent Correctional Officer successful at adapting management styles to suit varying personality types. Persuasive leader able to generate respect and obedience from most difficult inmates. I have been in a customer Care for 8 years. I am attention to detail oriented. A quick learner, always looking to expand my knowledg. Also, do the right then when know one is looking. I am trust worthly.
Skills
Armory and key control
Excellent problem solver
Crisis Prevention Intervention (CPI)
Restraint techniques
Familiar with many US military Vechiles
Customer Service
Military Veteran
First aid and CPR certified
Booking procedures
Visitation guidelines understanding
Observation
Trained in defensive tactics
Inmate rights
Education and Training
Criminal Justice Training CenterBurien , WAExpected in 11/2018 – –Corrections Officer :Corrections - GPA:
Southwest Florida Public Service Academy Fort Myers, FLExpected in 09/2013 – –Corrections Officer:Corrections - GPA:
St Lucie West Cenntenial High SchoolPort Saint Lucie, FLExpected in 06/2009 – –High School Diploma: - GPA:
Experience
State Of Massachusetts - Corrections Officer Monson, MA, 09/2018 - Current
Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Reviewed housing assignments and reassigned inmates when needed.
Conducted cell and illegal substance checks.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Maintained daily logs of shift activity.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Conducted routine and emergency head counts.
Verified warrants, conducted searches and fingerprinted inmates.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Recommended further treatment strategies and diagnostic efforts for inmates.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Supervised meal distributions and observed inmates during meals.
Attended regular trainings and maintained appropriate certifications.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Maintained correct physical head count at all times.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Assisted in restraining violent and unruly inmates.
Used chemical agents, hand restraints and verbal commands to restrain unruly inmates.
Ecolab Inc. - Pest Control Technician Green Tree, PA, 05/2017 - 11/2018
Identified infestations and isolated sources with physical inspections of premises.
Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
Set mechanical traps, baits and glue boards to remove pests from interior areas.
Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
Inspected facilities to determine infestation source and appropriate treatment.
Followed all company protocols when applying pesticides on the inside and outside of structures.
Attended workshops and seminars hosted by the employer to keep current on methods regarding pest control.
Utilized appropriate protective gear and equipment during application.
Evaluated sites such as wall and roof porosity and possible areas of pest invasion.
Checked all areas of structures to determine the damage and provided key information to the customer.
Identified pest issues, placed traps and bait and remove dead pests after extermination.
Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
Measured dimensions of areas requiring treatment.
Strictly adhered to all safety procedures when applying pesticides to reduce exposure to people and animals.
Demonstrated in-depth product knowledge such as accurate service pricing and promotional offers.
Determined costs involved for treatment services and delivered estimates to customers.
Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
Atlas Copco Drilling Solutions - Customer Care Representative Des Moines, IA, 11/2017 - 09/2018
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
United States Army - Infantryman (11B) City, STATE, 05/2014 - 04/2017
Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
PMCS, my Stryker. I trained incoming soldiers on strykers, FMTV and Humvees. I went over the
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