Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a motivated, self starter looking for an administrative/clerical position where I can thrive by helping others reach their goals. I am organized, excellent at multitasking, have a pleasant demeanor, also superior written and verbal communication skills. I have a positive attitude, am punctual and reliable. If hired I plan to use my skills to make the office run smoothly and efficiently on a day to day basis. In addition to this I have spent my life studying martial arts. In this endeavor I have learned to live the black belt creed... modesty, courtesy, integrity, self control, perseverance and indomitable spirit. I apply these skills to my daily life and my career. This has helped me be successful in many ways. I intend to bring these skills as well as many others to my employer.

  • Microsoft
  • Privacy regulations
  • Data entry documentation
  • Staff motivation
  • Operational processes
  • Daily use of office equipment
  • Self starter
  • Multi-tasking
  • Positive attitude
Corrections Officer, 02/2020 - 03/2020
Lake County Il Il 60085, IL,
  • Maintained daily logs of shift activity.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Maintained custody and control of over 600 inmates housed in maximum security unit.
  • Led grid searches to locate and confiscate potential harmful items and contraband.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Assisted in restraining violent and unruly inmates.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Conducted cell and illegal substance checks.
  • Instructed inmates on work details and transported to work sites.
  • Safely transported inmates to and from work sites.
  • Conducted internal security checks and distributed meals.
Customer Service Representative, 02/2017 - 04/2019
Domino's Pizza Buck Creek, IN,
  • Assisted approximately 100 customers each day with financial questions.
  • Assisted approximately 100 customers each day with bank product questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by government regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Worked with managers to develop service improvement initiatives.
Head Teller, 08/2006 - 02/2017
Fort Knox Federal Credit Union Glasgow, KY,
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Counted as much as $10,000.00 in daily funds with manual and machine-assisted methods.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Served approximately 80-90 customers each shift, remaining composed and professional even in high-stress situations.
  • Reduced clerical errors by more than 40% by double checking transactions and using a refined auditing system.
  • Greeted and assisted over 80-90 customers per day professionally and courteously.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Completed monthly audits and managed overdraft reports.
  • Kept teller window areas clean, organized and fully stocked.
  • Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
  • Balanced bank's vault with over $100,000.00 in it daily.
  • Responsible for daily scheduling for team of 7 employees.
  • Trained 10-20 new associates in banking procedures in 2016.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 40%.
Education and Training
High School Diploma: , Expected in 04/2001
Heritage High School - Maryville, TN

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School Attended

  • Heritage High School

Job Titles Held:

  • Corrections Officer
  • Customer Service Representative
  • Head Teller


  • High School Diploma

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