Corrections Officer Resume Example
I am a motivated, self starter looking for an administrative/clerical position where I can thrive by helping others reach their goals. I am organized, excellent at multitasking, have a pleasant demeanor, also superior written and verbal communication skills. I have a positive attitude, am punctual and reliable. If hired I plan to use my skills to make the office run smoothly and efficiently on a day to day basis. In addition to this I have spent my life studying martial arts. In this endeavor I have learned to live the black belt creed... modesty, courtesy, integrity, self control, perseverance and indomitable spirit. I apply these skills to my daily life and my career. This has helped me be successful in many ways. I intend to bring these skills as well as many others to my employer.
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- Maintained daily logs of shift activity.
- Supervised inmates during meals, visits, recreation, telephone calls and shower time.
- Maintained custody and control of over 600 inmates housed in maximum security unit.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Assisted in restraining violent and unruly inmates.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Conducted cell and illegal substance checks.
- Instructed inmates on work details and transported to work sites.
- Safely transported inmates to and from work sites.
- Conducted internal security checks and distributed meals.
- Assisted approximately 100 customers each day with financial questions.
- Assisted approximately 100 customers each day with bank product questions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Upheld privacy and security requirements established by government regulatory agencies.
- Reviewed account and service histories to identify trends and issues.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
- Worked with managers to develop service improvement initiatives.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Counted as much as $10,000.00 in daily funds with manual and machine-assisted methods.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Served approximately 80-90 customers each shift, remaining composed and professional even in high-stress situations.
- Reduced clerical errors by more than 40% by double checking transactions and using a refined auditing system.
- Greeted and assisted over 80-90 customers per day professionally and courteously.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Completed monthly audits and managed overdraft reports.
- Kept teller window areas clean, organized and fully stocked.
- Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
- Balanced bank's vault with over $100,000.00 in it daily.
- Responsible for daily scheduling for team of 7 employees.
- Trained 10-20 new associates in banking procedures in 2016.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 40%.
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Resume Overview
School Attended
- Heritage High School
Job Titles Held:
- Corrections Officer
- Customer Service Representative
- Head Teller
Degrees
- High School Diploma
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