corrections officer resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I have many talents with regards to my employment history. I have excellent customer service skills, as well as supervisory experience.

The position I am currently seeking may not be exactly in my field of expertise, however I am willing to take a position that may lead to something that might become available with your company in the future. I am not afraid to start from the ground floor.

I am quite sure I can satisfy your needs with regards to any opening you may have right now.

I look forward to the opportunity to work for your company and fully expect you will find my talents extremely beneficial.

  • I have trained and taken responsibility for several different aspects of employee management

I am certified as a forklift training instructor

I have been trained and been responsible for AED equipment, as well as first aid and CPR

I am punctual, dependable and hold myself to a very high standard

I have computer experience with the microsoft operating system

I have a thorough understanding of production requirements and the need for on time delivery.

I am company oriented and recognize the importance of team efforts to achieve a common goal

I have very good troubleshooting skills and am very mechanically inclined.

07/2019 to Current Corrections Officer State Of Massachusetts | Shrewsbury, MA,
  • Assisted in restraining violent and unruly inmates.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Conducted internal security checks to ascertain inmate safety.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Conducted routine and emergency head counts.
  • Maintained correct physical head count at all times.
  • Maintained daily logs of shift activity.
  • Monitored behavior of 1500 inmates to prevent escape attempts, crime and other dangerous activities.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Attended regular trainings and maintained appropriate certifications.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted cell and illegal substance checks.
  • Maintained appropriate control, security and well-being over those detained.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
03/2003 to 07/2018 Operations Manager Caci International Inc. | Shaw Air Force Base, SC,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Fostered strong relationships with industrial customers and suppliers by initiating and maintaining communication.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Replenished inventory to maintain par levels and completed inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored and directed all aspects of department operations and 20-member sales team in production, safety, equipment, performance, quality and records management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Developed and led quality management systems, standards and compliance, including SOPs, good quality best practices, lean improvement programs and enforcement of company and regulatory requirements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
01/1996 to 02/2003 Customer Service Representative Bridger Steel | Belgrade, MT,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
Expected in to to | Speed Reducer Application & Selection Boston Gear Speed Reducer Training School, Detroit, MI, GPA:
Expected in to to | Bearing Application Identification & Selection Timken Torrington Fafnir Bearing Training, Detroit, MI, GPA:
  • Promoted from corrections to Laundry supervisor, in less than 18-months

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Resume Overview

School Attended

  • Boston Gear Speed Reducer Training School
  • Timken Torrington Fafnir Bearing Training

Job Titles Held:

  • Corrections Officer
  • Operations Manager
  • Customer Service Representative


  • Some College (No Degree)
  • Some College (No Degree)

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