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Corrections Officer Resume Example

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CORRECTIONS OFFICER
Summary

Correctional Officer with 7 years of experience. Equipped with strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with inmates and staff.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Account management
  • Excellent customer service
  • Customer service
  • Focus
  • Machinery
  • Personnel
  • Quality assurance
  • Safety
  • Inmate rights
  • Juvenile court procedures
  • Occupational hazards and safety precautions
  • Courtroom practices familiarity
  • File and record maintenance
  • Trained in defensive tactics
  • Booking procedures
  • Behavioral disorders familiarity
  • State and federal laws knowledge
  • Excellent problem solver
  • First aid and CPR certified
  • Visitation guidelines understanding
  • Ethical standards of conduct
  • Crisis Prevention Intervention (CPI)
  • Restraint techniques
  • Evidence preservation
  • Crisis management
  • Non-violent intervention
  • Strategic planning and organization
  • Observation
Experience
Corrections Officer
Queens, NYNew York City Department of Corrections/May 2013 to Current
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Safely transported inmates to and from work sites.
  • Assisted in restraining violent and unruly inmates.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Monitored behavior of 1423 inmates to prevent escape attempts, crime and other dangerous activities.
  • Facilitated reductions in inmate disturbances and incidents by 13% to increase facility safety.
  • Recommended changes in procedures to emphasize officer safety.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Conducted internal security checks and distributed meals.
  • Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
  • Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
  • Conducted cell and illegal substance checks.
  • Maintained custody and control of 233 inmates housed in maximum security unit.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel and outside agencies.
  • Provided testimony in court when called to testify.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions to prevent unruly behavior and escapes.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Instructed inmates on work details and transported to work sites.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Reviewed housing assignments and reassigned inmates when needed.
Transportation Security Officer
Queens, NYDepartment of Homeland Security/Feb 2012 to May 2013
  • Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, while preventing those objects from being transported onto aircraft.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Upheld strong customer service standards while completing screenings.
  • Used x-ray scanners to check items for signs of unauthorized materials.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Noted possible security issues and performed additional reviews.
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
  • Monitored and conducted passenger screening.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Worked with local and federal law enforcement agents to coordinate apprehensions.
  • Completed routine and incident-related documentation.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Directed passengers clearly for quick movement through security screening process.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Operated radio communication devices to coordinate with security personnel throughout facility.
Para Transit Driver/ Bus Operator
New York, NYMVP Transportation/Nov 2011 to May 2012
  • Operate commercial vehicle with wheel chair lift safely and effectively.
  • Provided excellent customer service including assistance in boarding and deboarding, supplying information, and responding appropriately in the event of an emergency.
  • Adjusting to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.
  • Kept shuttle and reception areas clean and organized.
  • Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
  • Received and submitted passenger fares.
  • Planned new routes each day based on passenger requirements.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
  • Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
  • Took disabled individuals and senior citizens to any local destination.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Maintained timely adherence to schedules and safety protocols.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Retention Representative
Bronx, NYCableVision/Jan 2008 to Feb 2010
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Obtained customer information from phone calls and email communication and entered in into the data base to update internal records.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated in development of retention procedures.
  • Handled all delegated tasks, including making outbound calls to retain existing customers as well as regain old customers.
  • Answered 15 calls per hour to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Associate of Arts: Criminal JusticeBorough of Manhattan Community CollegeAug 2018New York, NY
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Resume Overview

Companies Worked For:

  • New York City Department of Corrections
  • Department of Homeland Security
  • MVP Transportation
  • CableVision

School Attended

  • Borough of Manhattan Community College

Job Titles Held:

  • Corrections Officer
  • Transportation Security Officer
  • Para Transit Driver/ Bus Operator
  • Retention Representative

Degrees

  • Associate of Arts : Criminal Justice

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