I am a diligent and attentive individual that employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions. Further more, I am a great motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Safety and Security
Learning Strategies
Operation Monitoring
Science
Inmate Management
Emergency Management
Restraint Techniques
Ethical Standards of Conduct
Occupational Hazards and Safety Precautions
Cleaning
File and Record Maintenance
Behavioral Disorders Familiarity
Armory and Key Control
File and Records Management
Booking Procedures
Prevention of Criminal Activity
Speaking
Reading Comprehension
Monitoring
Social Perceptiveness
Coordination
Handle Surveillance Equipment
Respond to Enquiries
Patrol Areas
Apply Knowledge of Human Behavior
Maintain Operational Communications
Identify Security Threats
Legal Use-Of-Force
Surveillance Methods
Handle Conflicts
Restrain Individuals
Write Situation Reports
Maintain Logbooks
Experience
09/2018 to 03/2021
Corrections OfficerNisqually Indian Tribe – Olympia, WA,
Maintained appropriate control, security and well-being over those detained.
Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Provided testimony in court when called to testify.
Conducted internal security checks to ascertain inmate safety.
Instructed inmates on work detail and oversaw work-site transportation.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Attended regular trainings and maintained appropriate certifications.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Verified warrants, conducted searches and fingerprinted inmates.
Assisted in restraining violent and unruly inmates.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
06/2015 to 09/2018
Lead Assistant ManagerCoffee And Bagel Brands – Littleton, CO,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
02/2012 to 06/2015
Shift Leader ManagerCinemark – Medford, OR,
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Assessed, optimized and elevated operations to target current and expected demands.
04/2007 to 03/2012
Assistant ManagerGas America – City, STATE,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Enhanced sales by implementing merchandising and promotional improvements.
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