Talented multifaceted professional and team leader offering six years of success in high stress dynamic environments. Strategic thinker with an extensive proficiency in a multitude of leadership and integrity driven roles. Offers proven ability to build effective teams and Committed to identifying and leveraging opportunities for growth.
Skills
First Aid
Forms
Inventory
Weapons
Organizational
Safety
Training materials
Excellent problem solver
Ethical standards of conduct
Crisis Prevention Intervention (CPI)
Restraint techniques
Trained in defensive tactics
Occupational hazards and safety precautions
Courtroom practices familiarity
Armory and key control
First aid and CPR certified
File and record maintenance
State and federal laws knowledge
Evidence preservation
Non-violent intervention
Strategic planning and organization
Crisis management
Observation
CCTV monitoring
Product Knowledge
Negotiation
Instructing customers
Diagnosing issues
Configuring devices
Installing equipment
Safety awareness
Customer service
Team management
Relationship development
MS Office
Project organization
Planning and coordination
Team building
Supervision
Inventory management
Coordinating training
Managing safety gear
Conducting risk assessments
Education and Training
Jackson Parish P.O.S.T Training Jackson Parish Law Enforcement Shooting Range, Expected in 08/2020 ā āP.O.S.T Firearms Training:Use of Firearms For Official Duty Purposes - GPA:
Richwood Correctional Training AcademyRichwood Correctional Center, Expected in 2019 ā āFirst Aid Certification: - GPA:
US Army Infantry SchoolFort Polk , LA, Expected in 2013 ā āArmed Service First Responder Course:Basic Emergency Medical Care - GPA:
Tennessee College Of Applied Technology Murfreesboro, TN, Expected in 2008 ā āGED: - GPA:
Informed detainees' and visitors of rules, safety and security procedures and responsibilities.
Transported detainees' to scheduled and emergency medical appointments.
Monitored behavior of detainees' to prevent escape attempts, crime and other dangerous activities within the secure parameter of the correctional facility.
Supervised detainees' during meal distribution, recreation time and outside of dorm activities.
Enforced detainee behavior, security protocols and drafted incident reports for infractions.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
Maintained appropriate control, security and well-being over those detained.
Participated in searches to locate and confiscate potential harmful items and contraband.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Maintained custody and control of 20+ detainees housed in maximum security unit.
Patrolled and visually inspected units, yards, and buildings to ensure welfare, security and safety.
Conducted routine and emergency head counts.
Implemented defensive tactics and physical restraints to maintain safety and security of the Richwood Correctional ICE detention facility.
Recommended changes in procedures to emphasize officer safety.
Assisted in restraining violent and unruly inmates.
Maintained daily logs of shift activity.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Attended regular trainings and maintained appropriate certifications.
Facilitated in multiple administrative roles such as Armory supervisor, Key Control Supervisor, and Training Manager.
Provided armed security for detainees transport operations.
Participated as a member of the Correctional Emergency Response Team (CERT) and responded to several large scale disturbances to provide tactical support for both outside agencies and for the facility I was employed by.
Fairfield University - Telecommunications Technician Fairfield, CT, 06/2016 - 09/2017
Answered normal and after-hours service calls.
Handled multiple simultaneous deployment projects against strict deadlines.
Laid out cabling plans and ran through buildings to desired locations.
Anticipated and analyzed common connectivity workflow problems.
Installed, set up and repaired devices and system components.
Continuously applied quality-improvement methodologies to improve work processes.
Read and interpreted technical documentation in order to accurately configure equipment.
Improved customer satisfaction by finding creative solutions to problems.
Delivered comcast equipment such as cable boxes and internet routers to customer locations.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Trained customers on equipment use, setup procedures and troubleshooting strategies.
Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Troubleshot and diagnosed systems using speed, ping and related tests.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
Taught customers basic use of equipment based on service package and answered questions.
Offered education and resources to streamline customer product adoption and use.
Communicated service installation orders and escalations to improve CRM and QA effectiveness.
Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Repaired equipment to support continual service.
Promoted additional services and products to increase sales.
Installed outlets, drops, converters, modems and digital terminals.
Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Shady Creek Farms - Lead Farm Hand City, STATE, 06/2015 - 05/2016
Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
Repaired board, barbed wire and electrified fences using various hand and power tools to keep animals contained.
Cared for livestock by feeding and watering all animals four times per day.
Cross-trained on training Tennessee Walking Horses to assist with additional duties during the barn owners absence.
Delegated tasks to seasonal workers and supervised completion of all duties and responsibilities.
Rode up to four Tennessee Walking Horses at various speeds to prepare for competition and taught horses to respond to oral, leg and rein commands.
Mastered rein tightening practices in coordination with show horse practices so the riders walking speed change signals to competition horses remained clear.
Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
Prepared horses for travel.
Taught and rode young thoroughbred horses to become accustomed to riding in loud auditoriums during their competition career.
Groomed horses before competitions.
Trained and rode horses across wide age range and exhibited excellent horse handling skills with any age.
Monitored horses' health and temperament for signs of injury and illness.
Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
Monitored and documented animal health, diet and behaviors to identify and address trends.
Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.
U.S. ARMY - Airborne Infantryman & Combat Trainer City, STATE, 02/2011 - 07/2014
Spearheaded fire teams during live fire and dry fire battle drills, close combat training and MOUT exercises at various locations.
Led diverse training simulations to prepare teams for combat and emergency situations.
Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
Led infantry team of twelve members in mock combat operations, including providing tactical guidance.
Commanded more than fifty mock armed combat patrols on foot and in vehicles.
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care after being trained as a combat first responder.
Provided daily briefings to units training for overseas deployments on such topics as safety and risk assessments.
Processed prisoners of war and captured documents during training operations.
Led training on weapons systems for units preparing for overseas deployments.
Coordinated operations with armor, artillery and air support units.
Constructed field expedient firing aids for infantry weapons.
Prepared operation plans and orders to support security of resources and installations.
Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
Developed top talent by leading training initiatives for combat preparation.
Patrolled restricted areas and authorized access for permitted personnel.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
