Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Talented multifaceted professional and team leader offering six years of success in high stress dynamic environments. Strategic thinker with an extensive proficiency in a multitude of leadership and integrity driven roles. Offers proven ability to build effective teams and Committed to identifying and leveraging opportunities for growth.

Skills
  • First Aid
  • Forms
  • Inventory
  • Weapons
  • Organizational
  • Safety
  • Training materials
  • Excellent problem solver
  • Ethical standards of conduct
  • Crisis Prevention Intervention (CPI)
  • Restraint techniques
  • Trained in defensive tactics
  • Occupational hazards and safety precautions
  • Courtroom practices familiarity
  • Armory and key control
  • First aid and CPR certified
  • File and record maintenance
  • State and federal laws knowledge
  • Evidence preservation
  • Non-violent intervention
  • Strategic planning and organization
  • Crisis management
  • Observation
  • CCTV monitoring
  • Product Knowledge
  • Negotiation
  • Instructing customers
  • Diagnosing issues
  • Configuring devices
  • Installing equipment
  • Safety awareness
  • Customer service
  • Team management
  • Relationship development
  • MS Office
  • Project organization
  • Planning and coordination
  • Team building
  • Supervision
  • Inventory management
  • Coordinating training
  • Managing safety gear
  • Conducting risk assessments
Education and Training
Jackson Parish P.O.S.T Training Jackson Parish Law Enforcement Shooting Range, Expected in 08/2020 P.O.S.T Firearms Training : Use of Firearms For Official Duty Purposes - GPA :
Richwood Correctional Training Academy Richwood Correctional Center, Expected in 2019 First Aid Certification : - GPA :
US Army Infantry School Fort Polk , LA, Expected in 2013 Armed Service First Responder Course : Basic Emergency Medical Care - GPA :
Tennessee College Of Applied Technology Murfreesboro, TN, Expected in 2008 GED : - GPA :
Experience
Nisqually Indian Tribe - Corrections Officer
Olympia, WA, 01/2019 - 10/2020
  • Informed detainees' and visitors of rules, safety and security procedures and responsibilities.
  • Transported detainees' to scheduled and emergency medical appointments.
  • Monitored behavior of detainees' to prevent escape attempts, crime and other dangerous activities within the secure parameter of the correctional facility.
  • Supervised detainees' during meal distribution, recreation time and outside of dorm activities.
  • Enforced detainee behavior, security protocols and drafted incident reports for infractions.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Maintained appropriate control, security and well-being over those detained.
  • Participated in searches to locate and confiscate potential harmful items and contraband.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained custody and control of 20+ detainees housed in maximum security unit.
  • Patrolled and visually inspected units, yards, and buildings to ensure welfare, security and safety.
  • Conducted routine and emergency head counts.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the Richwood Correctional ICE detention facility.
  • Recommended changes in procedures to emphasize officer safety.
  • Assisted in restraining violent and unruly inmates.
  • Maintained daily logs of shift activity.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Attended regular trainings and maintained appropriate certifications.
  • Facilitated in multiple administrative roles such as Armory supervisor, Key Control Supervisor, and Training Manager.
  • Provided armed security for detainees transport operations.
  • Participated as a member of the Correctional Emergency Response Team (CERT) and responded to several large scale disturbances to provide tactical support for both outside agencies and for the facility I was employed by.
Fairfield University - Telecommunications Technician
Fairfield, CT, 06/2016 - 09/2017
  • Answered normal and after-hours service calls.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Anticipated and analyzed common connectivity workflow problems.
  • Installed, set up and repaired devices and system components.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered comcast equipment such as cable boxes and internet routers to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Offered education and resources to streamline customer product adoption and use.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Repaired equipment to support continual service.
  • Promoted additional services and products to increase sales.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Shady Creek Farms - Lead Farm Hand
City, STATE, 06/2015 - 05/2016
  • Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
  • Repaired board, barbed wire and electrified fences using various hand and power tools to keep animals contained.
  • Cared for livestock by feeding and watering all animals four times per day.
  • Cross-trained on training Tennessee Walking Horses to assist with additional duties during the barn owners absence.
  • Delegated tasks to seasonal workers and supervised completion of all duties and responsibilities.
  • Rode up to four Tennessee Walking Horses at various speeds to prepare for competition and taught horses to respond to oral, leg and rein commands.
  • Mastered rein tightening practices in coordination with show horse practices so the riders walking speed change signals to competition horses remained clear.
  • Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
  • Prepared horses for travel.
  • Taught and rode young thoroughbred horses to become accustomed to riding in loud auditoriums during their competition career.
  • Groomed horses before competitions.
  • Trained and rode horses across wide age range and exhibited excellent horse handling skills with any age.
  • Monitored horses' health and temperament for signs of injury and illness.
  • Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
  • Monitored and documented animal health, diet and behaviors to identify and address trends.
  • Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.
U.S. ARMY - Airborne Infantryman & Combat Trainer
City, STATE, 02/2011 - 07/2014
  • Spearheaded fire teams during live fire and dry fire battle drills, close combat training and MOUT exercises at various locations.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
  • Led infantry team of twelve members in mock combat operations, including providing tactical guidance.
  • Commanded more than fifty mock armed combat patrols on foot and in vehicles.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care after being trained as a combat first responder.
  • Provided daily briefings to units training for overseas deployments on such topics as safety and risk assessments.
  • Processed prisoners of war and captured documents during training operations.
  • Led training on weapons systems for units preparing for overseas deployments.
  • Coordinated operations with armor, artillery and air support units.
  • Constructed field expedient firing aids for infantry weapons.
  • Prepared operation plans and orders to support security of resources and installations.
  • Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
  • Developed top talent by leading training initiatives for combat preparation.
  • Patrolled restricted areas and authorized access for permitted personnel.

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Resume Overview

School Attended

  • Jackson Parish P.O.S.T Training
  • Richwood Correctional Training Academy
  • US Army Infantry School
  • Tennessee College Of Applied Technology

Job Titles Held:

  • Corrections Officer
  • Telecommunications Technician
  • Lead Farm Hand
  • Airborne Infantryman & Combat Trainer

Degrees

  • P.O.S.T Firearms Training
  • First Aid Certification
  • Armed Service First Responder Course
  • GED

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