Dutiful Correctional Officer with 1 1/2 years of experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff.
Skills
Occupational hazards and safety precautions
Armory and key control
First aid and CPR certified
Visitation guidelines understanding
Restraint techniques
Behavioral disorders familiarity
Inmate rights
Trained in defensive tactics
Crisis management
Mentorship
Observation
Safety
Criminal Justice
Product Knowledge
[Equipment] maintenance
Education and Training
Central High SchoolKnoxville, TNExpected in 05/2017 – –High School Diploma: - GPA:
Experience
State Of Massachusetts - Corrections Officer Revere, MA, 11/2019 - Current
Maintained daily logs of shift activity.
Maintained correct physical head count at all times.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Maintained appropriate control, security and well-being over those detained.
Attended regular trainings and maintained appropriate certifications.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Conducted routine and emergency head counts.
Conducted internal security checks to ascertain inmate safety.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Observed and directed inmates during recreation, visits, telephone and shower time.
Conducted cell and illegal substance checks.
Assisted in restraining violent and unruly inmates.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
Maintained clear and open communications with all facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
Maintained custody and control of [Number] inmates housed in maximum security unit.
Cass Information Systems, Inc - Customer Service Associate Saint Louis, MO, 08/2021 - 01/2022
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Shared detailed information regarding options to help customers make decisions.
Duck Creek Technologies, Inc. - Customer Service Associate Manager Boston, MA, 02/2017 - 11/2019
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Shared detailed information regarding options to help customers make decisions.
The Paradies Shops - Customer Service Cashier Portland, ME, 08/2013 - 11/2015
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Maintained cleanliness and presentation of stock room and production floor.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Complied with cash handling procedures to meet regional cashier variance policy.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Answered phone calls to assist customers with questions and [Type] orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
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