Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dutiful Correctional Officer with 1 1/2 years of experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff.

Skills
  • Occupational hazards and safety precautions
  • Armory and key control
  • First aid and CPR certified
  • Visitation guidelines understanding
  • Restraint techniques
  • Behavioral disorders familiarity
  • Inmate rights
  • Trained in defensive tactics
  • Crisis management
  • Mentorship
  • Observation
  • Safety
  • Criminal Justice
  • Product Knowledge
  • [Equipment] maintenance
Education and Training
Central High School Knoxville, TN Expected in 05/2017 High School Diploma : - GPA :
Experience
State Of Massachusetts - Corrections Officer
Revere, MA, 11/2019 - Current
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count at all times.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Maintained appropriate control, security and well-being over those detained.
  • Attended regular trainings and maintained appropriate certifications.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted routine and emergency head counts.
  • Conducted internal security checks to ascertain inmate safety.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Conducted cell and illegal substance checks.
  • Assisted in restraining violent and unruly inmates.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
  • Maintained custody and control of [Number] inmates housed in maximum security unit.
Cass Information Systems, Inc - Customer Service Associate
Saint Louis, MO, 08/2021 - 01/2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Shared detailed information regarding options to help customers make decisions.
Duck Creek Technologies, Inc. - Customer Service Associate Manager
Boston, MA, 02/2017 - 11/2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Shared detailed information regarding options to help customers make decisions.
The Paradies Shops - Customer Service Cashier
Portland, ME, 08/2013 - 11/2015
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Corrections Officer
  • Customer Service Associate
  • Customer Service Associate Manager
  • Customer Service Cashier

Degrees

  • High School Diploma

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