Administrative Professional with 10+ years of administrative working experience. Professional who's team oriented with the capability to build business relationships with increase client satisfaction enabling sustained growth. Collaborates well, confident and effective communicator demonstrating exceptional world class customer service experiences. Corporate growth areas include administration, technical support, documentation, finance and customer relations. Talented listener, analyzer and problem-solver .
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Corporate Trust Administrator for BNY Mellon. An Administrator with knowledge of applicable bank standards, policies and regulatory guidelines to a secure working environment. Administered bank deals from our investor's municipal bonds for school districts, colleges and universities within states of Texas, California and Hawaii. Processed consisted of account activations, monitoring reports, initiating and reviewing deals from Client Service management, alone with cash disbursements, wire transfers, settling security trades, signature verification, reviewing documentations such as incumbency certificates, agreements and official statements. Monitored incoming monthly Debt Service loan payables. Courtesy communication with bank's clients twice monthly with pursuit of debt service payable not potentially meeting banks cutoff. Daily report access of fund transfers from incoming ACH transactions. Daily check scanning , emails, assisting closely bank's Client Service Managers with projects, research, account closures, requesting security scans by Office of Foreign Assets Control escalations. Quarterly completions bank's university training modules reinforcements of bank laws and regulations. Prepared security swings and sweeps from Escrow accounts per instructed by client service managers. Trust Administrator who maintains optimum levels of communication effectively and efficiently with completing processes and managing over millions of dollars of investor loans.
Tier 1 IT support to internal non-technical users for City Electric Supply headquarters'. Specialist identifying and resolving first hand technical issues using variety of resources and diagnostic tactics. Duties include collaborating with end users (branches) educating and providing resources and system reinforcement from company's knowledgebase portal. Heavy core training sessions quarterly with field trainers, leadership and departmental software team. Evaluated incoming inquires through company's website and helpdesk assistance line. Assisted branch location's software users from domestic states. Representative who created, troubleshooted and escalated high priority tickets for maintenance. Installed, modified, repaired software and hardware to resolve technical issues, while providing a high level of expectation and resolution.
Client Service Analyst for Dealertrack, Central Dispatch self-managed transportation load board that matched shippers with our network of professional auto carriers for inbound and outbound transportation needs. Maintained accurate and current customer account data with manual forms processing and digital information updates. Analyst processed online account activations business memberships for dealers, brokers, carriers and shippers within (US) transporting industry. Scheduled virtual training sessions, educating our shippers, carriers and brokers how to best utilize load board service for searching vehicles, contacting shippers to arrange for pickups, accepting vehicles with reviewing agreements and the delivery process. Along with encouraging all members to refer to company's knowledge base and to utilize our rating system for all involved parties based on their experiences. Liaison for complaints department, educated members how to file complaints within procedural guidelines based load board's rating system. Monitored user's inquires, heavy email distribution, faxing and filing. Assisted with high volume of inbound calls, averaging 300 members per day. As Client Service Representative provided exceptional service to department.
Sales Correspondent who administratively supported internal sales region domestically with launch of educational publisher's High School Division 6-12, adoptions for curriculums in Math, Science, Literature and History. Heavy collaboration with marketing and design team members on projects for upcoming school adoptions, presenting layouts and cost proposals for states of SC, NC, and VA. Correspondent with exhibits and conferences arrangements for High School textbook adoptions for McGraw-Hill Regional sales team . Coordinated curriculum adoptions templates with inclusive promotional gratis materials for territory. Administered conference calls and webinar monthly reports distributed to team. Monitored inquires from internal staff and school systems related to state adoptions or product information. Coordinated regional sales team travel arrangements, ordered promotional and sample materials to sites such as hotels, exhibits conferences and storage units as designated. Sales Coordinator, administering and supporting region with good ethics and effective communication projecting top level service with increase sales with adoption launches.
*Accomplishments: 2007- Presented McGraw-Hill School Education, ACE Award for Customer Service Excellence. Creative advisor for Texas sales office staff campaign launch for 2010.
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