Organized Corporate Travel Consultant with over 15 years of experience in professional setting. Meticulously organized, focused and personably charismatic with extensive knowledge of Corporate Travel. Proven success at streamlining travel processes for cost-effectiveness.
Booked all details of travel for customers & clients, including VIP's, & Executives for Domestic & International. According to the client travel policies & procedures, with the use of the Sabre GDS system, Hotel Guide, Quick Exchange, Rez 1 plus, Travel Suite, & the Online booking tools.
Provided advice on efficient routings, fares & other travel services, including air, car, hotels, amtrak, & limo services as needed. Act on special customer requests, develop & maintain excellent client relationships.
Advised of passport & visa requirements, customer service issues, researched & resolved special projects. Worked independently with the desire to learn.
Monitored & sort Queues, invoiced itineraries daily.
Checked PNR's for complete accuracy before issuance of tickets, retransmitted records, Supported the Onsite & Emergency travel office queues. Assisted peers with ticketing questions, Exchanges, formats, tool issues etc.
Sent all records to be issued daily, used proper procedures to change or cancel reservations.
Managed multiple priorities & maintained effective results in a quota driven work place. Accepted assignments with an open, cooperative, positive & team – oriented attitude.
Utilized multiple call center support applications to efficiently assist clients & peers needs.
Completed ongoing training to stay abreast of the product service & policy change.
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