Organized Corporate Travel Consultant with over 15 years of experience in professional setting. Meticulously organized, focused and personably charismatic with extensive knowledge of Corporate Travel. Proven success at streamlining travel processes for cost-effectiveness.
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Booked all details of travel for customers & clients, including VIP’s, & Executives for Domestic & International. According to the client travel policies & procedures, with the use of the Sabre GDS system, Hotel Guide, Quick Exchange, Rez 1 plus, Travel Suite, & the Online booking tools.
Provided advice on efficient routings, fares & other travel services, including air, car, hotels, amtrak, & limo services as needed. Act on special customer requests, develop & maintain excellent client relationships.
Advised of passport & visa requirements, customer service issues, researched & resolved special projects. Worked independently with the desire to learn.
Monitored & sort Queues, invoiced itineraries daily.
Checked PNR’s for complete accuracy before issuance of tickets, retransmitted records, Supported the Onsite & Emergency travel office queues. Assisted peers with ticketing questions, Exchanges, formats, tool issues etc.
Sent all records to be issued daily, used proper procedures to change or cancel reservations.
Managed multiple priorities & maintained effective results in a quota driven work place. Accepted assignments with an open, cooperative, positive & team – oriented attitude.
Utilized multiple call center support applications to efficiently assist clients & peers needs.
Completed ongoing training to stay abreast of the product service & policy change.
- Managed a high volume work load within a deadline driven environment.
- Resolved inquiries in any given time period, & consistently met performance goals ( Productivity, Average handle time, Hotel bookings, & Adherence).
- Became the “ Go- to “ person for all peers to advise on the booking tools issues, on particular challenging reservations, as one of the company’s primary mentors-trainers of both new & established employers.
- Helped company attain the highest customer service ratings, often earned 100 % marks in all categories including communication, listening, recapping & politeness skills.
- Officially commended monthly for, initiative, enthusiasm, persuasiveness, & intense customer focus on my performance evaluations.
- Worked with top level executives admin’s & their staff.
- Responsible for trouble shooting travel applications & tools to further assist my peers.
- Acted as a liaison for the global help desk in the product development pilot on new booking tools.
- Worked in a test environment where new tools were developed & released, & was available to learn & understand how to support the network during the roll out period.
- Ensured company policy, guidelines & standards are followed, & upheld customer care principals of the company brand.
- Volunteered to be a quality coach for 2 weeks in the learning lab for new hires.
- Worked on flex tool pilot for 3 years & attended skip level-town hall meetings to stay abroad of the industry.
- Received many customer service surveys validating my great customer service skills, Corporate Dept.
- 678-441-5200 Fulfills Corporate Travel Customer’s regarding airline ticketing, hotel bookings and car rentals, as well as amtrak.
- Following up to complete reservations in all aspects.
- Responds to travel requests via email for Domestic and International travel requests.
- Advise clients on Company policies, Promotes professionalism towards peers and clients.
- By managing prompt response to phone and email communication.
- Stay up to date on current affairs within the travel industry.
- Maintains client profiles with up to date data.
- Monitors, sorts and works GDS queues on a daily basis.
- Able to work independently.
- Worked on Warner Bros.
- Account & others.
- Booked all details of travel for customers & clients, including VIP’s, & Executives for Domestic & International.
- According to the client travel policies & procedures, with the use of the Sabre GDS system, Hotel Guide, Quick Exchange, Rez 1 plus, Travel Suite, & the Online booking tools.
- Provided advice on efficient routings, fares & other travel services, including air, car, hotels, amtrak, & limo services as needed.
- Act on special customer requests, develop & maintain excellent client relationships.
- Advised of passport & visa requirements, customer service issues, researched & resolved special projects.
- Worked independently with the desire to learn.
- Monitored & sort Queues, invoiced itineraries daily.
- Checked PNR’s for complete accuracy before issuance of tickets, retransmitted records, Supported the Onsite & Emergency travel office queues.
- Assisted peers with ticketing questions, Exchanges, formats, tool issues etc.
- Sent all records to be issued daily, used proper procedures to change or cancel reservations.
- Managed multiple priorities & maintained effective results in a quota driven work place.
- Accepted assignments with an open, cooperative, positive & team – oriented attitude.
- Utilized multiple call center support applications to efficiently assist clients & peers needs.
- Completed ongoing training to stay abreast of the product service & policy change.
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School Attended
- Travel & Trade Career Institute, Phoenix Comm. College
- AA Travel Agent Technology
Job Titles Held:
- Corporate Travel Consultant
- Senior Travel Consultant
- Travel Consultant
Degrees
- AA
- Certificate
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