LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Skills
  • Executive Domestic and International Travel
  • Client amenities
  • Travel research
  • Company guidelines and procedures
  • Travel insurance
  • Detail-oriented
  • Itineraries
  • Sabre GDS master
  • Excellent Phone Skills
Work History
Corporate Travel Consultant, 04/2000 to 12/2020
Trego Dugan AviationSyracuse, NY,
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
  • Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.
  • Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained [Number] high level corporate accounts for [Number] years.
  • Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.
  • Arranged travel accommodations for groups, couples, and executive clients.
  • Organized details for corporate and business trips including transportation, schedules for conferences and other meetings.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
Leisure Travel Consultant, 01/1990 to 04/2000
Milton Hershey SchoolHershey, PA,
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Airline Customer Service Agent, 04/1982 to 08/1986
World AirwaysCity, STATE,
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Utilized [Software] to input all key data into hotel's database system.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Senior Administrative Secretary, 06/1975 to 04/1981
National Security AgencyCity, STATE,
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
  • Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
Education
: Administrative Assistance And Secretarial Science, Expected in
Durbin's Secretarial School - Connellsville, PA,
GPA:
High School Diploma: , Expected in
Connellsvile Area High School - Connellsville, PA,
GPA:

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Resume Overview

School Attended

  • Durbin's Secretarial School
  • Connellsvile Area High School

Job Titles Held:

  • Corporate Travel Consultant
  • Leisure Travel Consultant
  • Airline Customer Service Agent
  • Senior Administrative Secretary

Degrees

  • High School Diploma

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