, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
Implemented automated office systems, optimizing client and data communications as well as records management.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.
Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
Maintained [Number] high level corporate accounts for [Number] years.
Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.
Arranged travel accommodations for groups, couples, and executive clients.
Organized details for corporate and business trips including transportation, schedules for conferences and other meetings.
Applied fare rules equitably to effectively meet needs of diverse business clients.
Leisure Travel Consultant, 01/1990 to 04/2000 Milton Hershey School – Hershey, PA,
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Airline Customer Service Agent, 04/1982 to 08/1986 World Airways – City, STATE,
Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Used airline computer system to create airline tickets and boarding passes.
Operated PA system to make announcements regarding flight activity.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Utilized [Software] to input all key data into hotel's database system.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Senior Administrative Secretary, 06/1975 to 04/1981 National Security Agency – City, STATE,
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Provided administrative support to clients internally and supported needs for materials organization.
Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.
Received and routed business correspondence to correct departments and staff members.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Education
: Administrative Assistance And Secretarial Science, Expected in Durbin's Secretarial School - Connellsville, PA, GPA:
High School Diploma: , Expected in Connellsvile Area High School - Connellsville, PA, GPA:
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