LiveCareer-Resume

corporate travel consultant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.

Skills
  • Travel Arrangements
  • Relationship Building
  • Transportation Booking
  • Microsoft Office
  • Data Entry
  • Customer Service
  • Travel Date Coordination
  • Travel Package Documentation
  • Foreign Country Regulations
  • Detail-Oriented
  • Travel Itineraries
  • Administrative Tasks
  • Leisure Travel
  • Travel Planning
  • Active Listening
  • Travel and Accommodations Explanation
  • Reservations Booking
  • Travel Promotions
  • Government Travel
  • Travel Cost Computation
  • Tour Package Sales
  • Tour and Travel Quotes
  • Payment Processing
  • Sabre Central Command Trained
  • Critical Thinking
Experience
Corporate Travel Consultant, 07/2017 - Current
Sunpro Lees Summit, MO,
  • Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
  • Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Made travel reservations involving flights, hotel and rental cars.
  • Worked with groups, couples and executive clients to arrange travel arrangements.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Corporate Travel Agent, 01/2016 - 06/2017
Ralph Lauren Central Valley, NY,
  • Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Explained security issues and protocols with individuals traveling to highly insecure areas like [Africa].
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Ticket Agent/Gate Agent, 11/2013 - 10/2015
US Airways City, STATE,
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Checked luggage and directed passengers to concourses and piers.
  • Entered information in [Sabre] system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Searched for and located available seats, cabins and flights for passengers.
  • Utilized trip schedules and rate books to determine transportation times, routes and prices for customers.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Printed itineraries and tickets for average of [150] passengers each day.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Cruise Agent, 09/2011 - 09/2013
Cruises Only City, STATE,
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Answered [100] calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Reservation Agent/ticket Counter and Gate Agent, 01/2002 - 09/2011
Continental Airlines City, STATE,
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Relayed information on availability, pricing and discounts to customers.
  • Assembled and issued tickets, travel insurance policies and itineraries.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Printed itineraries and tickets for average of (150) passengers each day.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Travel Agent, 01/1996 - 09/2001
Airline Reservations Network City, STATE,
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education and Training
Certificate To Travel: , Expected in 09/1996
-
West Palm Community College - West Palm Beach, FL,
GPA:
Status -

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Resume Overview

School Attended

  • West Palm Community College

Job Titles Held:

  • Corporate Travel Consultant
  • Corporate Travel Agent
  • Ticket Agent/Gate Agent
  • Cruise Agent
  • Reservation Agent/ticket Counter and Gate Agent
  • Travel Agent

Degrees

  • Certificate To Travel

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