Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Exceptional customer service
Superb interpersonal skills
Travel agency experience
One Call Travel ServicesCarmel, INCorporate Travel Consultant09/1997 to 10/1998
Negotiated prices, terms of sales and service agreements.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Quoted prices, credit terms and other bid specifications.
Northwest AirlinesIndianapolis, INCustomer Service Agent01/1997 to 09/1997
Processed reservations, coordinated stand-bys and monitored cabin availability.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Determined flight close-out times and completed and verified flight forms.
Northwest AirlinesSeattle, WAInternational Sales Agent09/1995 to 01/1997
Provided accurate and appropriate information in response to customer inquiries.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Addressed customer service inquiries in a timely and accurate fashion.
Courtyard by MarriottBellevue, WAFront Desk Agent05/1995 to 08/1995
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.
Processed credit card transactions during the checkout process.
Education and Training
Bachelor of Science:Restaurant, Hotel, Tourism Management1994Purdue University - West Lafayette, IN