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Corporate Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Encouraging leader with a demonstrated record of achievement in the Financial and Health Care Industry including Recruiting and Human Resources onboarding experience. Achievements include improved customer satisfaction scores, increased service quality and reduced call times. Forward-thinking professional adept at developing and implementing successful policies to meet changing demands. Focused leader proudly offering over 15 years of experience recruiting, hiring, mentoring and training talented staff members. Accustomed to coordinating and attending recruiting events to promote employment opportunities to achieve successful top talent. Insightful and friendly team player.
Skills
  • Recruiting
  • HR policies and procedures
  • Human Resources Management Software
  • Applicant Tracking System
  • Payroll and benefits administration
  • Proficient in the preparation of budget reports
  • Strong ability to handle multiple tasks efficiently
  • Solid verbal and written communications abilities
  • Excellent motivational skills
  • Sharp problem solver
  • Time management and Telecommunication skills
  • Productivity benchmarks
  • Sourcing
  • Project planning and coordination
  • Data management
  • Friendly, positive attitude
  • Computer skills
  • Cross-functional collaboration
  • Quality assurance controls
  • Client meetings
  • Progress evaluations understanding
  • Compliance
  • New employee orientations
  • Staff training and development
  • Effective Forecasting data techniques
  • Vast knowledge of project management procedures
Experience
Corporate Manager, 10/2017 to Current
Otter Tail CorporationDetroit Lakes, MN,
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Documented and tracked all candidate communication and interviews through ADP Workforce Now.
  • Generated and analyzed reports to forecast and identify trends.
  • Made suggestion to executive leadership identifying opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities.
  • Demonstrated experience driving and mentoring, motivating the team.
  • Conducted Boolean searches and utilize passive candidate engagement tools.
  • Developed quality assurance standards and established targets for all staff.
  • Handled and resolved escalated customer issues. and concerns.
  • Established strong and successful policies for employee actions and member interactions.
  • Developed and analyzed KPI's and metrics on contact center operations; implemented appropriate action plans to improve performance.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Executed on-time, under-budget project management Core programs for senior leadership.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Collaborated with HR to administer the new hire orientation preparation, recruiting, scheduling and onboarding.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Created business process flows to identify opportunities for improvement.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
Director of Operations, 12/2010 to 09/2017
East Carolina UniversityGreenville, NC,
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
  • Managed 3000 employees across compensation, benefits, wellness and safety, HRIS, payroll (Ceridian Dayforce & Kronos) and information, data departments to ensure optimal productivity.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
  • Guided department managers on hiring practices, salary ranges and position request forms.
  • Reviewed and managed Applicant Tracking System and other data information and systems.
  • Brought in well-qualified, multifaced job candidates to fill open positions. Maintained current calender of job fairs and employment opportunities in all company locations.
  • Managed all forecasting data and service levels and contracts with clients.
  • In charge of all KPI's, department budget and expenses.
  • Established strong and successful policies for employee actions and customer interactions.
  • Set and managed performance benchmarks and metrics for call center employees.
  • Motivated and promoted team employees from within for key leadership roles.
  • Identified inefficiencies and made recommendations for process improvements.
  • Collected, analyzed, and applied data to identify opportunities to improve relationships between business and other entities.
  • Boosted company efficiency through technology upgrades and process improvements.
  • Teamed up with various groups to optimize understanding of business and challenges.
  • Recruited and trained over 3000 employees throughout the US and International centers in India and Asia. Managed overall talent acquisitions.
  • Created and modified job descriptions within all departments.
  • Extended job offers to selected individuals and negotiated compensation. Verified eligibility and employment verification documents such as I-9 and W2.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Mitigated regulatory risks by advising leadership on recommendations on organizational policy improvements, including equal employment opportunity and sexual harassment for corrective action planning.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Partnered with HR to establish workplace safety curriculum for training and education purposes.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Worked directly with human resources to create new leadership development program.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance programs.
  • Decreased HR costs and risks while increasing third-party vendor productivity.
  • Supported human resources, controlling resume flow within applicant tracking system.
Financial Services Manager , 12/2006 to 11/2010
COLONIAL BANKCity, STATE,
  • Effectively retained quality business relationships by providing clients with outstanding service solutions.
  • In charge of opening and closing vault, supplying tellers with proper amounts of coin and currency.
  • Developed productivity/metrics for goals and objectives, trained and coached on all polices and procedures.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Achieved proper compliance and accurate executive level reporting.
  • Reported daily averages and shortages to the operations department.
  • Prepared pitch books, briefs and status reports.
  • Received regional branch recognition award for outstanding customer service.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Education and Training
BBA: Business Management, Expected in 2010
Hillsborough Community College - Tampa, FL
GPA:
Activities and Honors
  • Microsoft Office
  • Adobe Photoshop
  • Power Point
  • Excel
  • Outlook

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Resume Overview

School Attended
  • Hillsborough Community College
Job Titles Held:
  • Corporate Manager
  • Director of Operations
  • Financial Services Manager
Degrees
  • BBA