My objective is to obtain a full time position with a progressive company that will enable me to utilize my existing skills to further benefit the organization.
Skills
Computer LiterateÂ
Conflict resolution techniques
Marketing savvy
Excels in Customer Service and Relations
Management of remote employees
Skilled multi-tasker
Strong networking skillsÂ
Scheduling
Deadline-orientied
Fast learner
Personable
Decisive
Goal -OrientedÂ
Accuracy and punctuality
Planning and Organizing
Education and Training
, Expected in 08/09 – –Ft. Gordon, GA
25U Signal Support Systems Specialist Course (684 hours): - GPA:
Virginia CollegePensacola, FLExpected in 01/01 – –Medical Assisting Program: - GPA:
Virginia CollegePensacola, FLExpected in 2001 – –Certified Medical Assistant:General Studies - GPA:
, Expected in 2010 – –Certificate of Completion BCT (basic combat training); Ft. Jackson, SC National Defense Service Medal ARMY Service Ribbon Certificate of Achievement Tactical FTX; Ft. Gordon, GA Certificate of Completion Signal Support Systems Specialist; Ft. Gordon, GA : - GPA:
Certificate of Completion BCT (basic combat training)Ft. Jackson, SC
National Defense Service Medal ARMY Service Ribbon Certificate of Achievement Tactical FTX; Ft. Gordon, GA
Certificate of Completion Signal Support Systems Specialist; Ft. Gordon, GA
Experience
Metro Self Storage - Corporate Manager Naperville, IL, 07/2014 - 04/2015
Managed 8 commercial properties
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
Oversaw budgeting process for assigned properties
Created staff schedules in response to tenant and facility needs
Managed all day-to-day activities involving tenants, subcontractors and property management
Conducted inventories of and delivered building supplies
Maintained accurate and updated websites and printed materials
Compiled and conveyed all operational and financial data to the owners
Worked with the owners to identify, develop and achieve facility goals and objectives
Developed, implemented and monitored programs to maximize customer satisfaction
Improved service quality and increased sales by developing a strong knowledge of company's products and services
Interviewed, hired and trained new quality team members
Provided detailed monthly reports and updates to senior management/owners
Effectively communicated with team members to maintain clearly defined expectations
Resolved customer questions, issues and complaints
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
Developed rapport with the customer base by handling difficult issues with professionalism
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Conducted facility tours for potential tenants and answered any questions
Collected and kept careful records of rental payments
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
Maintained excellent customer relationships
Monitored and documented all income, including delinquencies
Handled customer complaints personally to verify they were properly handled
Monitored common areas for cleanliness and safety
Compiled and conveyed all operational and financial data to the regional manager
Worked with the owners to identify, develop and achieve community goals and objectives
Created and updated marketing materials for properties
Disbursed petty cash on an as-needed basis to property personnel
Maintained tenant relations with regular tenant visits and phone calls
ARMY Reserves - U/Signal Support System Specialist City, STATE, 10/2008 - 10/2016
Installed, maintained, supervised, employed, troubleshot, and assisted users with battlefield signal support systems and terminal devices
Installed, operated, and maintained designated radio and data distribution systems
Maintained selected electronic devices
Performed signal support functions, to include providing technical assistance and training for owners and operated automation and communication equipment
Prepared maintenance and supply requests for unit level signal support
Operated and performed PMCS (preventative maintenance checks and service) on assigned vehicles and power generators
Home Care Solutions - CMA/HHA City, STATE, 09/2009 - 07/2010
Read and recorded temperature, pulse and respiration
Completed and submitted clinical documentation in accordance with agency guidelines
Provided transportation, assistance and companionship to clients.Â
Assisted with transferring residents in and out of wheelchairs and adaptive equipment
Provided personal nursing care in pre- and post-operative situations
Tended to patients with chronic illnesses
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
Documented resident records on daily flow sheets
Provided patients and families with emotional support
Exhibited compassionate care and communication with regard to issues of death and dying
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
Specialized care in the area of Alzheimer's clients
R&L Enterprises - General Manager City, STATE, 04/2006 - 04/2008
Managing a staff of 30 or more employees and at least 4 other assistant mangers.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Built sales forecasts and schedules to reflected desired productivity targets.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Regularly updated computer systems with new pricing and daily food specials.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Southern Orthopedics And Sports Medicine - Appointment Specialist/C.M.A/Surgery Scheduler City, STATE, 12/2003 - 09/2004
answering multi-line phone system
scheduling, cancelling and rescheduling patient appointment and in/out patient surgeries
screening and routing call to the appropriate departments
Assist clinical department with post-op appointments to include suture removal, cast removal, patient questions, medication refills, and insurance authorizations.
Skills
Advanced Customer Service and Relations, Multi-Task Management, Computer Proficient, Local Store Marketing, Strong Communication Skills, Excellent Written and Verbal Skills,
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School Attended
Virginia College
Virginia College
Job Titles Held:
Corporate Manager
Resident Property Manager
U/Signal Support System Specialist
CMA/HHA
General Manager
Appointment Specialist/C.M.A/Surgery Scheduler
Degrees
Ft. Gordon, GA
25U Signal Support Systems Specialist Course (684 hours)
Medical Assisting Program
Certified Medical Assistant
Certificate of Completion BCT (basic combat training); Ft. Jackson, SC National Defense Service Medal ARMY Service Ribbon Certificate of Achievement Tactical FTX; Ft. Gordon, GA Certificate of Completion Signal Support Systems Specialist; Ft. Gordon, GA
