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Corporate Lab Technician Resume Example

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CORPORATE LAB TECHNICIAN
Summary

Highly organized, talented support technician and team leader offering 20+ years of success in a variety of service and sales environments. Results driven strategic thinker and problem solver. Offers proven ability to provide service, juggle multiple responsibilities and provide effective solutions and. Committed, hardworking and reliable individual with a strong level of personal integrity heart for service and a lifelong love of animals.

Skills
  • Diagnostic tests
  • Sample preparation and analysis
  • Interpersonal and written communication
  • Organization and Inventory Management
  • Planning and coordination
  • Relationship development
  • Customer service
  • Goal-oriented
  • Leadership
  • Issue and conflict resolution
  • Materials knowledge
  • Production methods
  • Administrative support
  • Skip tracing
  • Policy standards and guidelines
  • MS Office proficient
  • Excellent communication skills
  • Currency and coin counter
  • Flexible
  • Sales expertise
  • Strong work ethic
  • Reliable
  • Approachable
Experience
03/2011 to Current
Corporate Lab TechnicianGentex Corp. － Zeeland, MI
  • Monitored and tracked samples using CT+, Maximo and Microsoft Office while notifying supervisors and clients of any missing samples or database errors.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional service.
  • Earned reputation for good attendance and hard work.
  • Delivered test products and ancillary components to internal customers locations.
  • Revamped inventory of supplies used for testing and warehouse storage of completed test samples by completely reorganizing both areas and instituting and maintaining updated processes ensuring inventory and storage location and count accuracy.
  • Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
  • Increased opportunity to recoup financial loss by implementing scrap procedures
  • Inspection of incoming test samples to standards and specifications set by external customers by performing detailed measurements and verification procedures.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
12/2014 to 03/2016
Team Member Support- Entry Level ManagementGentex Corp. － Zeeland, MI
  • Assisted in streamlining efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Assisted in leading two production teams of approximately 30 members. ,, training new team members, optimized work environment to help team members feel valued.
  • Disassembled manufacturing test systems to troubleshoot and resolve hardware issues.
  • Verified operation of all equipment at shift start and end times and calling for repairs and preventative maintenance as needed.
  • Assisted machine operators with completing, inspecting and transporting finished pieces.
  • Directed update meetings and checked team compliance with protective equipment and behavioral practices.
  • Documented and submitted employee attendance and work hours.
  • Maintained quality service by enforcing organization standards.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability to determine hourly and daily production rates.
  • Implemented conflict-resolution tactics with staff to achieve team objectives.
  • Earned reputation for good attendance and hard work.
  • Position obtained after 4 years of service as a production team member with excellent attendance, integrity, drive to learn different positions and departments.
08/2008 to 06/2010
Repossession and Collections SpecialistRenaissance Recovery Solutions － Walker, MI
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Accepted and processed customer payments and applied toward account balances.
  • Routinely contacted account holders with balances over 180 days past due to resolve delinquencies.
  • Improved operations by working with independent contractors and lenders by providing updated information to aid in the recovery of assets.
  • Recognized by management for providing exceptional customer service by improving scheduling of transporting assets from staging lots to accredited auction houses. Delivery of assets to auction was reduced from 60+days to an average of 5 days.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status, repayment abilities in agreement with lienholder guidelines.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Placed outbound collections calls daily to approximately 80 accountholders.
03/2007 to 08/2008
TellerFifth Third Bank － Lowell, MI
  • Recommended additional products, services and benefits for customers.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Served a multitude of customers each shift, remaining composed and professional even in high-stress situations.
  • Maintained accurate teller drawer using Ace Teller to handle all customer bank transactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, balance and order vault inventory, maintain accounts and maintaining federal compliance by entering reports for large cash transactions.
Education and Training
Some College (No Degree): GermanGrand Rapids Community College － Grand Rapids, MI
06/2001
High School DiplomaPhoebus High School － Hampton, VA
Interests and Hobbies

Outside of the office I enjoy spending time with family including my 10 year old Beagle/ Lab(?) mix rescue. In the warmer months you will find me outdoors riding ATV's, camping and hiking with my husband and dog. I am an avid reader and seeker of opportunities and projects and learning new things. Over the years I have been refreshing my knowledge of the German language. While I may not be fluent I have 4 years of education from high school and recent classes taken at GRCC. I also enjoy helping my husband maintain and modify vehicles. As an animal lover from early childhood I'd like to start a small hobby farm with goats, cows, chickens and as many dogs as I can possibly afford to care for at our home on about 20 acres.

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Resume Overview

Companies Worked For:

  • Gentex Corp.
  • Renaissance Recovery Solutions
  • Fifth Third Bank

School Attended

  • Grand Rapids Community College
  • Phoebus High School

Job Titles Held:

  • Corporate Lab Technician
  • Team Member Support- Entry Level Management
  • Repossession and Collections Specialist
  • Teller

Degrees

  • Some College (No Degree) : German
    High School Diploma

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