CORPORATE HEALTH INFORMATION MANAGEMENT COORDINATOR LL
Professional Profile
Versatile office coordinator trained in customer service, inventory control, and office information management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge and an unsurpassed worth ethic.
Qualifications
Operations experience
Project coordination
Customer service
Inventory control
Inventory systems
Telecommunication skills
New employee orientations
Staff training and development
Technical help desk experience
Employee training and development
Deadline-oriented
Microsoft Office
Results-oriented
Time management
Professional and mature
Resourceful
Dedicated team player
Strong organizational skills
Excellent communication skills
Computer-savvy
Strong interpersonal skills
Relevant Experience
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Customer Service
Handled employees effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, printing reports, and scanning documents for inter-departmental use.
Reporting
Maintained status reports to provide management with updated information for inventory.
Training
Successfully trained staff on office operations, mobile equipment, and policies and procedures while focusing on minimizing errors and generating superior results.
Planning
Arranged, scheduled and coordinated logistics for staff.
Ensured staff was equipped with all necessary supplies
Experience
07/2016 to Current
Corporate Health Information Management Coordinator llDisability Services of the Southwest － San Antonio, TX
Coordination
Process network user checklists for new hires, promotions, transfers; as well as process termination checklists for fired/exiting employees for DSSW, Lifespan, and CDS companies.
Process medical record requests via officewyse/healthwyse portal for local and remote locations for audits.
Coordinate and conduct HIM orientations for on-boarding employees for DSSW, Lifespan, and CDS locally and remotely via ring central meetings.
Edit/update/change HIM orientation information to better train and educate on-boarding employees and current employees to be more efficient at their position duties.
Create/distribute training quizzes in regard to the HIM orientation to evaluate knowledge and understanding. Release evaluations and results to supervisors.
Coordinate shipments/ pickups of employee equipment for remote locations via LSO portal ( On-call cell phones, laptops, tablets, workstations etc.) as well as projects.
Coordinate with HR and IT to process access sheets for employees.
Handle mail pickup for HIM department.
Maintain all fax group accesses, as well as update fax roaster for all companies and locations.
Update Active directory for employee hires, fires, transfers, promotions.
Coordinate and send out daily sync reminders for all database users from Connect Watch Report for all sites (RN's, Trainers, Program Directors, Case Managers, Administrators etc.), as well as sync on location databases with no user.
Coordinate and conduct re-installations for disabled databases remotely and local.
Fax, scan, and print HIM documentations. Save and place in appropriate locations.
Forward un-routed faxes to proper DSSW, LS, or CDS Offices. ___________________________________________________________________________
Customer Service
Answer incoming calls and direct employees to the appropriate resource.
Assist with basic troubleshooting to fix technical issues.
Assist all DSSW, Lifespan, and CDS departments with meeting setups, conference calls, equipment requests, workstation setups.
Administrate ring central portal for local departments/ remote locations closings, call transfer requests, call recording requests, password changes/resets, update/change/create employee's phone extensions. Create portal accesses as needed.
Conduct audits for Ring Central portal, Verizon cell usage, Wasp portal, Hand Receipts, and printer/fax usage for all companies
Request databases for new RN's, CM's, PD's etc. via healthwyse portal.
Administrate Verizon portal and AT&T portal for employee cellphone updates/ swaps/changes/ forwards/ suspensions and tablet services.
Provide additional support as needed ___________________________________________________________________________
Information Technology
Coordinate with IT to handle IT ticket submissions.
Investigate and assess tech issues with monitors, printers, cell phones, tablets, laptops, scanners.
Assist IT with creating employees user accounts and additional accesses per their job position ( desktop applications, drive folders etc.) ___________________________________________________________________________
Inventory Control
Administrate Wasp system and device tracker to maintain all company active/ inactive devices.
Maintain logs for inventory stock.
Asset tag all new company equipment and record into inventory tracker/ wasp system
Create and archive hand receipts for all released and returned company equipment.
Coordinate with HR for payroll deductions for cell phone insurance requests, and compensations for lost/ damaged/ stolen devices.
Pull hard drives and inventory recycled to be equipment via excel spreadsheet ( recording make/model, serial number, and model number.)
And other duties as assigned.
10/2013 to 03/2015
Inventory Control Specialist/ Skilled PackerHearthside Food Solutions － McComb, OH
Inventory Control
Point person for day to day inventory issues
Manages cycle counts for area of concentration: generates cycle count list, does daily cycle counting, and cycle count corrections.
Root cause analysis of inventory discrepancies, look for solutions to recurring problems.
Report back to production inventory transaction errors and return to stock issues.
Track and maintain inventory accuracy in all warehouses.
Update and maintain weekly tracking metrics.
Account for all production batch tickets, check for variances/errors, and file.
Respond to count requests from various departments promptly depending on priority.
Run lot aging reports daily, sample product for evaluation, escalate aging issues to minimize financial loss.
Process discontinued materials.
Ensure accuracy of transactions.
Learned SAP program. ___________________________________________________________________________
Packer
Produced foods such as Oreos, Belvita cookies, and Fiber one brownies.
Ensured the products were packaged correctly and ready to be sent out.
Trained new hires.
Helped run assembly lines efficiently.
01/2013 to 10/2013
Lobby Specialist/ Customer Service RepresentativeBuckeye Cable Systems － Toledo, OH
Lobby
Collect, verify and enter customer information into Omnia database system while ensuring all information entered was accurate.
Handle various types of payments (credit/debit cards, checks, money order, cash)
Exchanging/Issuing cable equipment.
Managing customer account (updates, upgrades and downgrades in services)
Answering inquiries about new services, billing, etc.
Working with confidential information ( such as Customer's addresses, SSN, Bank Information, Credit Checks )
