Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Ambitious, Client focused, Dedicated and Bilingual-Fluent in Spanish.

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Telephone Skills
  • Account Management
  • Client Relations
  • Experienced in sales presentations
  • Conducted seminars for corporate clients
  • Strong organizational skills

  • Computer proficiency
  • Microsoft Excel,
  • Microsoft Outlook
  • Microsoft Power Point
  • Microsoft Word

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Successful rate of account retention.


  • Consistently generated additional revenue through skilled sales techniques. Implemented successful client contracts through vendor negotiations.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Assistance

  • Worked with company systems such as System One, Sabre, Microsoft and diligently completed all assigned tasks, working overtime as needed.

Work Experience
2012 to Current Corporate Etiquette Consultant Dominion Senior Living | Sevierville, TN,
  • Teaching Etiquette, protocol and social skills to children and adults.

Developed 250 new customer prospects or referrals. Kept abreast of rapidly evolving technology. Developed a business plan and teaching curriculum.

2009 to 2012 Retail Merchandiser/ PT Center For Diagnostic Imaging | Portland, OR,
  • In charge of seven stores in the Columbia area.
  • Responsible for routine maintenance of the greeting card department, including ordering, restocking, straightening, and organizing product and displays.
  • Responsible for developing, and maintaining strong relationships with store personnel, customers, and management.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Served as the company's only bilingual Spanish/English customer service representative.Successfully interacted with customers and retail buyers to expedite orders.Guaranteed positive customer experiences and resolved all customer complaints.Recommended, selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.

2007 to 2008 Volunteer Dominion Senior Living | , ,
  • Help with the Starbucks Retail Store at Hospital servicing employees and visitors.
  • Filled in for Full time supervisor, whenever necessary.

Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Served as the company's only bilingual Spanish/English customer service representative.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Compiled weekly monetary reports and records for store managers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.

1995 to 1996 Account Executive Ribbon Home | New York, NY,
  • Fiesta Americana Group Sales.
  • Responsible for the support of Sales Managers in the Southeast Region and the handling of group hotel contracts for all Fiesta Americana hotels in Mexico.
  • Acted as liaison between hotel sales offices in Mexico and corporate clients in the United States and Europe.
  • Handled input of all contract and currency funding information on the regional data system.
2005 to 2008 Founder and Certified Etiquette Consultant THE ETIQUETTE SCHOOL OF WISCONSIN | City, STATE,
  • Teaching children, teens, and adults the principles of etiquette and social skills and how they affect their daily life.
  • Conducted business seminars for corporate clients on International Protocol.
  • Featured in local newspapers, news programs, and magazines.
  • Worked with the Leigh Yawkey Woodson Art Museum of Children on monthly "Etiquette for children" presentations, as well as the Wausau Chamber of Commerce Women in Leadership program.
07/1995 to 09/1995 Corporate Travel Associate / PT TRAVEL SEARCH | City, STATE,
  • Responsible for travel arrangements and servicing of international accounts, throughout the city of Dallas.

Managed quality communication, customer support and product representation for each client.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.

2003 to 2004 Volunteer THE TOWN OF FLOWER | , STATE,
  • Input of town purchasing information on computer system.
  • Processed and analyzed vendor bids for the Town.
1988 to 1995 Account Manager WAGONLIT TRAVEL | City, STATE,
  • Travel Manager Consultant offering recommendations to improve service levels and.
  • Financial benefits to corporate accounts in the Southeast Region.
  • Responsible for the maintenance and retention of $6 million in accounts and for any additional business.
  • Analysis of requirements and needs of the customer to ascertain a high level of profitability through vendor negotiations, marketing campaigns, and implementation of new programs.
  • Conducted seminars throughout the Southeast Region to assist with implementation of corporate travel programs.

Attended local, regional and national trade shows for product development training as defined by territory needs.Ranked as most effective Account Manager representative in the local region out of 12] representatives.

1978 to 1989 Bilingual Customer Service Representative/ Telephone Sales EASTERN AIRLINES | City, STATE,

Airport Customer Service Agent- Assisting passengers in transit with domestic and international travel arrangements as well as baggage. Promoted to Red Jacket Program in charge of solving passengers conflicts and customer satisfaction.

Educational Background
Expected in 2004 Eastern Airlines 2 yr degree | Computer Sciences American School of Protocol, Atlanta, GA GPA:
Expected in 2007 Select One | The Protocol School of Washington, , Washington D.C. GPA:

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School Attended

  • American School of Protocol
  • The Protocol School of Washington

Job Titles Held:

  • Corporate Etiquette Consultant
  • Retail Merchandiser/ PT
  • Volunteer
  • Account Executive
  • Founder and Certified Etiquette Consultant
  • Corporate Travel Associate / PT
  • Volunteer
  • Account Manager
  • Bilingual Customer Service Representative/ Telephone Sales


  • Eastern Airlines 2 yr degree
  • Select One

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