Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Ambitious, Client focused, Dedicated and Bilingual-Fluent in Spanish.
Core Strengths
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Telephone Skills
Account Management
Client Relations
Experienced in sales presentations
Conducted seminars for corporate clients
Strong organizational skills
Computer proficiency
Microsoft Excel,
Microsoft Outlook
Microsoft Power Point
Microsoft Word
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Successful rate of account retention.
Sales
Consistently generated additional revenue through skilled sales techniques. Implemented successful client contracts through vendor negotiations.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance
Worked with company systems such as System One, Sabre, Microsoft and diligently completed all assigned tasks, working overtime as needed.
Work Experience
2012 to CurrentCorporate Etiquette ConsultantDominion Senior Living | Sevierville, TN,
Teaching Etiquette, protocol and social skills to children and adults.
Developed 250 new customer prospects or referrals. Kept abreast of rapidly evolving technology. Developed a business plan and teaching curriculum.
2009 to 2012Retail Merchandiser/ PTCenter For Diagnostic Imaging | Portland, OR,
In charge of seven stores in the Columbia area.
Responsible for routine maintenance of the greeting card department, including ordering, restocking, straightening, and organizing product and displays.
Responsible for developing, and maintaining strong relationships with store personnel, customers, and management.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Served as the company's only bilingual Spanish/English customer service representative.Successfully interacted with customers and retail buyers to expedite orders.Guaranteed positive customer experiences and resolved all customer complaints.Recommended, selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.
2007 to 2008VolunteerDominion Senior Living | , ,
Help with the Starbucks Retail Store at Hospital servicing employees and visitors.
Filled in for Full time supervisor, whenever necessary.
Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Served as the company's only bilingual Spanish/English customer service representative.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Compiled weekly monetary reports and records for store managers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.
1995 to 1996Account ExecutiveRibbon Home | New York, NY,
Fiesta Americana Group Sales.
Responsible for the support of Sales Managers in the Southeast Region and the handling of group hotel contracts for all Fiesta Americana hotels in Mexico.
Acted as liaison between hotel sales offices in Mexico and corporate clients in the United States and Europe.
Handled input of all contract and currency funding information on the regional data system.
2005 to 2008Founder and Certified Etiquette ConsultantTHE ETIQUETTE SCHOOL OF WISCONSIN | City, STATE,
Teaching children, teens, and adults the principles of etiquette and social skills and how they affect their daily life.
Conducted business seminars for corporate clients on International Protocol.
Featured in local newspapers, news programs, and magazines.
Worked with the Leigh Yawkey Woodson Art Museum of Children on monthly "Etiquette for children" presentations, as well as the Wausau Chamber of Commerce Women in Leadership program.
07/1995 to 09/1995Corporate Travel Associate / PTTRAVEL SEARCH | City, STATE,
Responsible for travel arrangements and servicing of international accounts, throughout the city of Dallas.
Managed quality communication, customer support and product representation for each client.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.
2003 to 2004VolunteerTHE TOWN OF FLOWER | , STATE,
Input of town purchasing information on computer system.
Processed and analyzed vendor bids for the Town.
1988 to 1995Account ManagerWAGONLIT TRAVEL | City, STATE,
Travel Manager Consultant offering recommendations to improve service levels and.
Financial benefits to corporate accounts in the Southeast Region.
Responsible for the maintenance and retention of $6 million in accounts and for any additional business.
Analysis of requirements and needs of the customer to ascertain a high level of profitability through vendor negotiations, marketing campaigns, and implementation of new programs.
Conducted seminars throughout the Southeast Region to assist with implementation of corporate travel programs.
Attended local, regional and national trade shows for product development training as defined by territory needs.Ranked as most effective Account Manager representative in the local region out of 12] representatives.
1978 to 1989Bilingual Customer Service Representative/ Telephone Sales EASTERN AIRLINES | City, STATE,
Airport Customer Service Agent- Assisting passengers in transit with domestic and international travel arrangements as well as baggage. Promoted to Red Jacket Program in charge of solving passengers conflicts and customer satisfaction.
Educational Background
Expected in 2004Eastern Airlines 2 yr degree | Computer SciencesAmerican School of Protocol, Atlanta, GAGPA:
Expected in 2007Select One | The Protocol School of Washington, , Washington D.C.GPA:
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Job Titles Held:
Corporate Etiquette Consultant
Retail Merchandiser/ PT
Volunteer
Account Executive
Founder and Certified Etiquette Consultant
Corporate Travel Associate / PT
Volunteer
Account Manager
Bilingual Customer Service Representative/ Telephone Sales