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CORPORATE AVIATION REPRESENTATIVE Resume Example

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CORPORATE AVIATION REPRESENTATIVE
Professional Summary
Skills
  • Microsoft Office Suite
  • Ability to remain calm under
  • Pressure
  • Diplomatic and friendly demeanor
  • Approach, Staffing
  • Attention to detail, Supervisor
  • Billing
  • CA
  • Council
  • Clients
  • Client
  • Customer Satisfaction
  • Customer service
  • Experience
  • Excellent customer service
  • Customer service
  • Inventory management
  • Inventory
  • Leadership
  • Leadership and development
  • Listening
  • Logistics
  • Machinery
  • Director
  • Meetings
  • Microsoft Office Suite
  • Multi-tasking
  • Networking
  • Organizing
  • Personnel
  • Presentations
  • Progress
  • Project management
  • Quality
  • Quality control
  • Quick learner
  • Relationship-building
  • Sales
  • Spanish
  • Speeches
Work History
CORPORATE AVIATION REPRESENTATIVE, 08/2011 to Current
DFW Airport Board – DFW Airport, TX
  • Deliver a higher level of customer service to passengers and clients
  • Optimize performance across operation for customer experience..
  • Provide service to world's elite travelers and customers flying private jets and First/Premium classes commercially; deliver exceptional customer experience.
  • Build and cultivate meaningful business relationships - Maintain safe and secure operation/work environment on CA ramp.
  • Support CA Supervisor with daily operational functions, discuss and implement plans with work group peers.
  • Recipient of countless positive remarks and comments from customers acknowledging dedication to excellent customer service
  • Actively pursue personal learning, leadership and development opportunities.
  • Involvement in "Top Flight" Toastmasters Club at DFW Airport, served as Club Secretary.
  • Made numerous speeches, held leadership roles in meetings and presented to peers.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
INVENTORY SPECIALIST, 01/2009 to 07/2011
US Aviation Academy – Denton, TX
  • Managed aspects of customer projects from sale, purchase, billing and work orders to execution with occasional special assignments - Facilitated and executed special task assignment of daylong VIP hosting tour of DFW area attractions for visiting Shenzhen Airlines executive - Monitored and tracked mechanics' activity progress on planes and maintained timely execution of work orders - Managed inventory, fulfillment and quality control of incoming aircraft parts using shop management software.
  • Completed scheduled inventory counts and supply audits, generated variance reports for further investigation.
  • Organized inspection and acquisition of established inventory (via electronic and shelving systems).
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all daily tasks and special assignments with efficient and quality-driven approach - Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Prioritized helping customers first.
  • Responded to customer questions and requests in prompt and efficient manner - Inspected work area for environmental risks and hazards from machinery to chemical storage areas to ensure OSHA regulations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
CAMP COUNSELOR & GUEST SERVICES, 05/2008 to 07/2008
Pine Cove Christian Camps – Tyler, TX
  • PINE COVE CHRISTIAN CAMPS – WOODS FAMILY CAMP Provided hospitality and guest services to families, dealt with complaints and needs of guests ensuring their satisfaction and proper care for duration of stay - Worked a 90-hour work week in guest relations, interactions, activities and entertainment.
  • Supported Camp Director with daily operational functions.
  • Cultivated positive relationships with campers by facilitating variety of entertaining lessons and physical activities.
  • Promoted safe and interactive environment for all family campers.
  • Cultivated positive relationships with campers - Greeted guests and drove patron vehicles as valet; handled luggage.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
SENIOR ADVISOR SR-4, SALES REPRESENTATIVE JUN, 06/2005 to 08/2005
Vector Marketing Lewisville – Lewisville, TX
  • Achieved $11,000 in personal sales by organizing and conducting many in-home presentations and demonstrations.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Developed new business by networking with valuable customers.
  • Presented latest merchandise to prospective buyers.
  • Described product to customers and accurately explained details and care of merchandise.
  • Helped organize sales events and meetings, including preparing materials and setting up spaces.
Education
Bachelor of ScienceEmory University - Atlanta, GA
Additional Information
  • Meticulous professional with over seven years of strong customer service experience, excellent at multi-tasking, outstanding relationship-building skills and quick learner
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Resume Overview

Companies Worked For:

  • DFW Airport Board
  • US Aviation Academy
  • Pine Cove Christian Camps
  • Vector Marketing Lewisville

School Attended

  • Emory University

Job Titles Held:

  • CORPORATE AVIATION REPRESENTATIVE
  • INVENTORY SPECIALIST
  • CAMP COUNSELOR & GUEST SERVICES
  • SENIOR ADVISOR SR-4, SALES REPRESENTATIVE JUN

Degrees

  • Bachelor of Science

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