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Corporate Account Advisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Links
  • www.linkedin.com/in/Jessica-Claire-7654371b9
Professional Summary

Dedicated business professional with Master's degree and background in report production, customer service, recruiting, and higher education. Generated numerous complex accounting reports for large corporation without errors. High-level skills and excellent attention to detail enabled optimum outcomes. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Strong work ethic and team player with a passion for problem solving and meeting customer demands.

Skills
  • Talent acquisition
  • Recruitment
  • Job description creation
  • Phone screens for applicants
  • Assist in Interviewing Applicants
  • Customer Support
  • Data Analytics
  • New account creation
  • Process mapping
  • Salesforce
  • Google Docs
  • Account verification
  • Market forecasting
  • Client rapport
  • Trend forecasting
  • Client Development
  • Converting leads
  • Territory Management
  • Business Development
  • Account management
  • Forecasting abilities
  • Microsoft Office Suite
  • Client Relationships
Work History
01/2021 to 12/2021 Event Staging Coordinator John Wiley & Sons, Inc. | Minneapolis, MN,

Assisted with process of furniture rentals and staging of events. Participated in planning and execution of delivery of rentals. Helped with coordination and scheduling of drop off and pick up for events.

06/2015 to 04/2020 Corporate Account Advisor Diamond Ranch Academy | Saint George, UT,
  • Master's Degree in Organization Management
  • Experience with phone screens of potential new hires
  • Assisted in creating job descriptions
  • Experience with interviewing applicants
  • Recruiting experience
  • Experience with the support of student data management
  • Knowledge of sales and marketing to increase student retention
  • Used data modeling to predict student behavior and success rates
  • Developed process improvement systems to ensure student attendance and assignment submission
  • Forecasted account needs and metrics based on market and product data.
  • Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
  • Educated customers on promotions to enhance sales.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Assisted customers with product and service selections.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Managed 300 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
01/2013 to 06/2015 Student Advisor Concordia University Chicago | River Forest, IL,
  • Daily need to multi-ask and meet project deadlines
  • Advised students individually and in groups on academic programs for individual interests.
  • Pointed students to relevant information about academic and personal support services available on campus.
  • Monitored social media and online sources for industry trends.
  • Developed team communications and information for weekly meetings.
  • Increased customer satisfaction by resolving student issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 20+ calls per day to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
07/2010 to 06/2013 Academic Advisor Ashford University | City, STATE,
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Educated students on course selection to align with career goals.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
09/2009 to 06/2010 Enrollment Advisor Ashford University | City, STATE,
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Communicated details about available classes, materials and services.
  • Reached out to applicants via calls, texts, emails and social media.
  • Helped students complete applications and navigate admissions processes.
  • Maintained physical and electronic student files.
  • Met or exceeded enrollment and retention goals consistently.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Finalized and processed enrollment applications.
  • Trained and mentored junior enrollment professionals.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Expected in Bachelor of Science | Social Sciences California Polytechnic State University-San Luis Obispo, San Luis Obispo, CA GPA:
Expected in Master of Arts | Organizational Management Ashford University, San Diego, CA GPA:

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Resume Overview

School Attended
  • California Polytechnic State University-San Luis Obispo
  • Ashford University
Job Titles Held:
  • Event Staging Coordinator
  • Corporate Account Advisor
  • Student Advisor
  • Academic Advisor
  • Enrollment Advisor
Degrees
  • Bachelor of Science
  • Master of Arts