LiveCareer-Resume

core administrator sales representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of procedures, policies and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Exceptional success in business-to-business and business-to-consumer transactions within multiple industries. Proven track record in exceeding goals, expanding knowledge, growing business, and maintaining multiple account resources. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Skills
  • Account servicing
  • Lead prospecting
  • Service Agreements
  • Sales Closing
  • Policies and Procedures
  • Network Development
  • Account development
  • Performance improvement
  • Staff Training
  • Records management
  • Customer service
  • Strategic Planning
  • Problem solving strength
  • Interpersonal communication skills
  • Retention strategies
Work History
Appliance Sales Specialist, 11/2021 - Current
Ally Columbus, OH,
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Utilized Myriad and Vendor Websites to check item availability in store inventory.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
Trust Specialist, 07/2021 - 11/2021
Mastec Shreveport, LA,
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Entered and maintained departmental records in company database.
  • Reduced recordkeeping errors by precisely handling financial transactions, journal entries and account receivable activities.
Core Administrator /Sales Representative, 12/2019 - 07/2021
Unitedhealth Group Inc. Beckley, WV,
  • Resolved all issues efficiently and enhanced customer satisfaction ratings.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Efficiently solved complex problems that impacted management.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Liaised between parties to coordinate schedules, payments, returning parts and allocations while managing customer accounts.
  • Established, updated and advised on numerous lists of data regarding open accounts, finances owed, finances saved, and customer information.
Warehouse Specialist, 11/2015 - 12/2019
Elsupermarkets South Tucson, AZ,
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
  • Monitored employee performance and advised managers on necessary improvements to meet targets.
  • Packaged items for safe shipment and protection from damage in transit.
  • Verified amount of items received in orders and cross-checked with invoices.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Calculated and monitored inventory through IBM Power System Green Screen and AS400 for Windows and through Excel Spreadsheets.
  • Communicated with technicians, customers and vendors to procure and ship required parts on urgent basis.
Delivery Driver, 07/2014 - 07/2015
Russ's Market City, STATE,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Grocery Manager, 10/2009 - 07/2014
Company Name City, State,
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Reviewed inventory levels on weekly basis and placed orders for products and merchandise for restocking purposes.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Implemented customer rewards program and actively communicated with all grocery team members to promote positive working environment.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored over multiple employees' day-to-day activities and made plans to rectify issues resulting in better work performance and minimal customer complaints
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma: , Expected in 08/2009
-
Lincoln Northeast High School - Lincoln, NE
GPA:
Status -
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated and established with management in the development of a part return system that was non-existent beforehand

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Resume Overview

School Attended

  • Lincoln Northeast High School

Job Titles Held:

  • Appliance Sales Specialist
  • Trust Specialist
  • Core Administrator /Sales Representative
  • Warehouse Specialist
  • Delivery Driver
  • Grocery Manager

Degrees

  • High School Diploma

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