MEDICAL ASSISTANT OR ADMINISTRATIVE ASSISTANT
Dedicated to work in a growing organization as a medical assistant, or administrative assistant, where the perfect blend
of my 12 years of experience and sharpened skills can help in delivering the promising work. This position will allow me
to exploit my potential and service skills for fulfilling the goals of the organization and working efficiently in the medical
environment. Offer advanced computer skills in MS Office Suite and other applications/systems.
Excellent in Customer Relations
Ability to Lead a Team and Motivate Others
Fluent In Spanish and English
Good Organizational Skills
Able To Be a Team Player
CPR/First Aid certified
Cord Blood Collector Specialist01/2007
to Current Corduse Cord blood bank
Managing multiple patient cases and maintaining flexibility to meet the needs of the patients and providers served.
Ensuring complete confidentiality is maintained with regard to the identity of the maternal/infant donor pair, as well as results of any tests and procedures, in accordance with CCBB and Cord use cord blood bank standard operating procedures.
Obtaining informed consent from every mother/donor by providing information and discussion of the consent form, culminating with a written and signed document.
Educating potential mother/donor and family about the public cord blood banking.
Retrieving a detailed medical history from mother/donors following delivery and informed consent.
Record information on the Medical History Form and accurately enter into CCBB database.
Specializing in laboratory procedures/techniques for the successful collection of umbilical cord blood units for public banking and directed donation.
Collecting the umbilical cord blood from either the delivered or the undelivered placenta according to collection procedures and deliver to the cord blood processing laboratory for processing and storage.
Participating in the Quality Assurance Program for the development, implementation, and evaluation of cord blood banking, which may include writing and editing of standard operating procedures as directed by the Quality Manager for the CCBB program.
Guest Services Administrative Assistant08/2013
to 01/2014 Florida hospital
Responsible for greeting, instructing, directing and scheduling patients and visitors.
Handle the tasks of answering high volume of calls.
Perform responsibilities of scheduling patient's appointments with the concerned physician.
Perform transmittal of paperwork to appropriate areas in the department.
Act as a primary interface with outpatients and guests.
Responsible for greeting, directing, registering and processing procedural in accordance with Florida Hospital policy and procedure.
Assure completion and accuracy of all patient demographics relating to procedural preparation and educational information relating to outpatients' procedures and Diagnostic Imaging.
to 01/2006 American Cancer Society
Responsible for printing brochures, posters, postcards and newsletters.
Helped patients with fitting of wigs and prosthesis in the Gift Room.
Provided any information the patient needs on wigs, prosthesis, and Look Good Feel Better sessions.
Meet deadlines for postcards, newsletters and team packets in excel and word in a timely fashion.
Responsible for setting up meetings prior to Relay and Galas, updating all information of meetings, relays and kick off events into Calendar of Events database.
to 01/2004 Hyatt Regency Orlando Int'l Airport-PBX
Greeting all clients and personal who call in to switch board.
Trains, orients and mentors new staff members to PBX/Reservations Department.
Corrects and updates posted information as needed.
Assists with the maintenance of directories on-call list.
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
Assist with maintaining cleanliness, safety and security of the PBX area.
Maintains confidentiality, security and integrity of clients and organizational data.
Ensures release of information is consistent with all privacy policies.
Answers multiple incoming telephone lines.
Obtains necessary information and transfers calls to correct extensions.
Provides information to callers as appropriate.
Performs overhead paging.
Monitors all alarms located in PBX and notifies appropriate personnel as required.
Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
Installing telephone analog lines, modem and fax lines for all guest and meeting clients for the hotel.
CPR certification: Voice of Hyatt People's Choice Award Duke University Medical Center-
Associates of Science: Crime Scene Technology2017Keiser University-
Americare School of Nursing
*Medical Assistant, - Orlando, Fl