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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
To obtain a position in a professional environment to utilize my technical experience in high volume copier repair, as well as gain experience in all aspects of copier technology such as digital imaging, networking, scanning, color technology and connectivity.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Charlottesville High School Charlottesville, Va Expected in 1992 High School Diploma : - GPA : Graduated best of the class from Charlottesville - Albemarle Technical Education Center, with a 2 year certificate of Electronics.
Work History
Pacific Office Automation - Copier Technician
Seattle, WA, 05/1998 - Current
  • Responsible for all aspects of troubleshooting and repair of a wide range of machines, such as High/Low volume copiers, digital copiers, color copiers, multi-function, and fax machines.
  • Setup and connectivity of multi-model digital copiers as well as multi-function machines.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained staff on operating procedures and company services.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Fostered an environment which encouraged continual process improvements.
  • Effective liaison between customers and internal departments.
  • Maintained accurate records of past due customer account activity.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Managed work flow to exceed quality service goals.
Northwell Health - Owner / Operator
, , 2009 - 2011
  • Set up and schedule transportation for and billing for different venues such as Weddings, Wine Tours, and basic transportation .
  • Manage a small group of guys to maintain a successful business
Carpenter Emergency Lighting - Machinist and Technician/QA/Design Work
City, STATE, Current - 05/1998
  • Performed metal fabrication, assembly and design of emergency and exit lighting systems.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed work flow to exceed quality service goals.
University Of Virginia Health Sciences Center - Clinical Engineering Technician
, , 1995 - 1997
  • Responsible for preventative maintenance on all hospital equipment such as Heart Monitors, Infusions Pumps, Televisions, Intercom Systems, Hospital Beds etc.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Managed work flow to exceed quality service goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Strong leader of customer support staff.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Adhered to all confidentiality requirements at all times.

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Resume Overview

School Attended

  • Charlottesville High School

Job Titles Held:

  • Copier Technician
  • Owner / Operator
  • Machinist and Technician/QA/Design Work
  • Clinical Engineering Technician

Degrees

  • High School Diploma

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