Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer-oriented Reservation Agent with over [Number] years of experience in [Industry]. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry]. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in [Type] industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply [Area of expertise] expertise and [Number] years of experience. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Surveillance technology
  • Witness interrogations and interviews
  • Federal statutes
  • Subpoenas
Education
University of Georgia Athens, GA Expected in 03/1992 Associate of Science : Industrial And Organizational Psychology - GPA :
Reinhardt University Waleska, GA Expected in 1975 Associate of Science : Industrial And Organizational Psychology - GPA :
Certifications
  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
Work History
British Airways - Coorporate Reservations Sales Agent
City, STATE, Mar2000 - Jun2010
  • Handled billing information over phone.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked closely with front desk to achieve full occupancy of property.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
  • Checked in average of [Number] passengers per [Timeframe].
  • Maintained awareness of types of rooms available in different resort locations.
  • Utilized [Software] to input all key data into hotel's database system.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Aztech Private Jet Service - Airline Pilot Check-In Counter
City, STATE, Jun1992 - Jun1999
  • Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
  • Flew national and international routes covering [Number] different countries and complied with all flight rules in each location.
  • Started engines, operated controls and piloted aircraft to transport passengers, mail and freight to various locations.
  • Developed team communications and information for meetings.
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed [task] to ensure compliance with relevant [type] regulations.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Delivered [product or service] to customer locations within specific timeframes.
Eastern Airlines - Eastern Airlines Reservations/Computer Hardware and Networking Trainer
City, STATE, May1978 - Jun1991
  • Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
  • Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve [Result].
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Assisted companies in designing training budgets, saving over $[Amount] for [Number] companies annually.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Created and oversaw [Type] training programs for [Description] operations.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving [Result].
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in [Result].
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by [Number]% and saving company $[Amount] in training fees.
  • Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Federal Bureau Of Investigation Headquarters - Criminal Records Agent/F.B.I. Secretary
City, STATE, Mar 1975 - 11/1976
  • Directed security activities at investigation sites.
  • Interviewed witnesses and suspects.
  • Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication.
  • Inspected evidence and researched allegations to determine accuracy of statements.
  • Trained new agents in investigative procedures and legal requirements.
  • Investigated criminal activity through combination of document research and interviews.
  • Coordinated with other agencies during multi-jurisdictional investigations.
  • Gathered evidence and served as witness in court proceedings.
  • Applied in-depth understanding of forensic science to evaluate claims.
  • Managed up to [Number] active investigations simultaneously.
  • Used undercover operations, surveillance and interrogation to probe administrative, criminal and civil cases.
  • Traveled around country and helped solve various crimes, including [Type] and [Type] cases.
  • Monitored internal security of country and protected citizen lives by completing [Task] and [Task].
  • Performed arrests as per warrants issued.
  • Organized agents' activities to protect people and property.
  • Conducted in-depth criminal investigations involving federal crimes, counterespionage, and terrorism.

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Resume Overview

School Attended

  • University of Georgia
  • Reinhardt University

Job Titles Held:

  • Coorporate Reservations Sales Agent
  • Airline Pilot Check-In Counter
  • Eastern Airlines Reservations/Computer Hardware and Networking Trainer
  • Criminal Records Agent/F.B.I. Secretary

Degrees

  • Associate of Science
  • Associate of Science

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