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Coordinator Key Holder Senior Stylist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Versatile, morale boosting team mate known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills. Self-motivated and hungry, proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Organized member of management with over 6 years of experience in the hospitality industry, beauty industry and communications field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in coaching others and deescalating volatile situations. Offering these skills and strong work ethic, I am a valued asset to any team and truly believe in any company that believes in me.

Skills
  • Employee training
  • Project implementation
  • Public speaking
  • Team management
  • Merchandising expertise
  • Sales
  • High-volume call centers
  • Performance metrics
  • Knowledge base software
  • Payment processing
  • Typing 55 wpm
  • Key holder experience
  • Strategic sales knowledge
  • Multi-line phone talent
Education
Wichita State Tech Wichita, KS, Expected in 08/2018 Associate of Applied Science : Dental Assisting - GPA :
Southeast High School Wichita, KS Expected in High School Diploma : - GPA :
Eric Fisher Academy Wichita, KS Expected in 10/2012 Cosmetology License : Cosmetology - GPA :
Wichita State University Wichita, KS Expected in Bachelor of Science : Psychology - GPA :
Work History
First Hawaiian Bank - Coordinator/Key Holder/Senior Stylist
Kealakekua, HI, 10/2012 - Current
  • Would spend 10 hours standing at one time completing upward of 20+ cuts daily
  • Unpacked and merchandised several boxes of product per invoice, filing appropriately
  • Was held to personal standards along with salon standards put in place by KS State Board of Cosmetology
  • Answered phone calls, checked in clients, managed lunches
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Oversaw expenditures and worked with accounting department to manage budgets
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents
  • Had to adhere to certain metrics as well as participate in further education classes requiring travel
  • Kept walk in clients on schedule by managing lunches and adjusting workflows as needed
  • Oversaw technical, operational, clerical and customer service support in high paced environment
  • Maintained master schedule and set up appointments
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Resolved employment-related disputes through proactive communication
  • Received and responded to customer requests via letter, email, telephone and in-person approaches
University Of Minnesota - Account Service Representative
Minneapolis, MN, 03/2019 - 05/2020
  • Balanced numerous accounts simultaneously, maintaining regular contact and professional relationships with each
  • Listened to clients and assisted with navigation of complex systems involved in high dollar and highly confidential transactions
  • Researched options and recommended services to address clients' needs
  • Educated clients on relevant policies and options and answered questions to remedy issues
  • Maintained up-to-date knowledge of product and service changes
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Provided basic technical support for clients on wide range of media company products
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Handled average of 50 calls daily
  • Was ranked in top 2 for First Call Resolution for 3 consecutive months for both Accounting centers
  • Ranked top in score cards under multiple supervisors
  • Was mentioned multiple times in company emails ranging from performance metrics to kudos calls/surveys/letters received from satisfied customers
Logit Group - Data Collector
City, STATE, 09/2018 - 12/2019
  • Acquired roadway data for state and federal agencies.
  • Delivered efficient daily assignment schedules based on factors such as location and call flow to optimize team performance.
  • Conducted surveys and documented all responses.
  • Uploaded or transmitted data using secure protocols.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.

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Resume Overview

School Attended

  • Wichita State Tech
  • Southeast High School
  • Eric Fisher Academy
  • Wichita State University

Job Titles Held:

  • Coordinator/Key Holder/Senior Stylist
  • Account Service Representative
  • Data Collector

Degrees

  • Associate of Applied Science
  • High School Diploma
  • Cosmetology License
  • Bachelor of Science

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