Coordinator/Key Holder/Senior Stylist Resume Example Sportclips

COORDINATOR/KEY HOLDER/SENIOR STYLIST

Professional Summary

Versatile, morale boosting team mate known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills. Self-motivated and hungry, proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Organized member of management with over 6 years of experience in the hospitality industry, beauty industry and communications field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in coaching others and deescalating volatile situations. Offering these skills and strong work ethic, I am a valued asset to any team and truly believe in any company that believes in me.

Work History

Coordinator/Key Holder/Senior Stylist, 10/2012 to CurrentSportclips, Wichita, KS

Would spend 10 hours standing at one time completing upward of 20+ cuts daily
Unpacked and merchandised several boxes of product per invoice, filing appropriately
Was held to personal standards along with salon standards put in place by KS State Board of Cosmetology
Answered phone calls, checked in clients, managed lunches
Maintained accurate, current and compliant financial records by monitoring and addressing variances
Oversaw expenditures and worked with accounting department to manage budgets
Managed office activities by maintaining communication between clients, tracking records and filing all documents
Had to adhere to certain metrics as well as participate in further education classes requiring travel
Kept walk in clients on schedule by managing lunches and adjusting workflows as needed
Oversaw technical, operational, clerical and customer service support in high paced environment
Maintained master schedule and set up appointments
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
Established and updated work schedules to account for changing staff levels and expected workloads
Resolved employment-related disputes through proactive communication
Received and responded to customer requests via letter, email, telephone and in-person approaches

Account Service Representative, 03/2019 to 05/2020Cox Communications, Wichita, KS

Balanced numerous accounts simultaneously, maintaining regular contact and professional relationships with each
Listened to clients and assisted with navigation of complex systems involved in high dollar and highly confidential transactions
Researched options and recommended services to address clients' needs
Educated clients on relevant policies and options and answered questions to remedy issues
Maintained up-to-date knowledge of product and service changes
Applied highly effective selling skills while properly engaging and presenting solutions to customers
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Provided basic technical support for clients on wide range of media company products
Used consultative sales approach to understand customer needs and recommend relevant offerings
Handled average of 50 calls daily
Was ranked in top 2 for First Call Resolution for 3 consecutive months for both Accounting centers
Ranked top in score cards under multiple supervisors
Was mentioned multiple times in company emails ranging from performance metrics to kudos calls/surveys/letters received from satisfied customers

Data Collector, 09/2018 to 12/2019Logit Group, Wichita, KS

Acquired roadway data for state and federal agencies.
Delivered efficient daily assignment schedules based on factors such as location and call flow to optimize team performance.
Conducted surveys and documented all responses.
Uploaded or transmitted data using secure protocols.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.

Education

Associate of Applied Science, Dental Assisting, 08/2018

Wichita State Tech - Wichita, KS

High School Diploma

Southeast High School - Wichita, KS

Cosmetology License, Cosmetology, 10/2012

Eric Fisher Academy - Wichita, KS

Bachelor of Science, Psychology

Wichita State University - Wichita, KS

Skills

Employee training
Project implementation
Public speaking
Team management
Merchandising expertise
Sales
High-volume call centers

Performance metrics
Knowledge base software
Payment processing
Typing 55 wpm
Key holder experience
Strategic sales knowledge
Multi-line phone talent

Resume Overview

Companies Worked For:

Sportclips
Cox Communications
Logit Group

School Attended

Wichita State Tech
Southeast High School
Eric Fisher Academy
Wichita State University

Job Titles Held:

Coordinator/Key Holder/Senior Stylist
Account Service Representative
Data Collector

Degrees

Associate of Applied Science , Dental Assisting 08/2018
High School Diploma
Cosmetology License , Cosmetology 10/2012
Bachelor of Science , Psychology

Coordinator/Key Holder/Senior Stylist Resume Example

Resume Score: 80%

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