Coordinator/Key Holder/Senior Stylist Resume Example
Versatile, morale boosting team mate known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills. Self-motivated and hungry, proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Organized member of management with over 6 years of experience in the hospitality industry, beauty industry and communications field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in coaching others and deescalating volatile situations. Offering these skills and strong work ethic, I am a valued asset to any team and truly believe in any company that believes in me.
- Would spend 10 hours standing at one time completing upward of 20+ cuts daily
- Unpacked and merchandised several boxes of product per invoice, filing appropriately
- Was held to personal standards along with salon standards put in place by KS State Board of Cosmetology
- Answered phone calls, checked in clients, managed lunches
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Oversaw expenditures and worked with accounting department to manage budgets
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
- Had to adhere to certain metrics as well as participate in further education classes requiring travel
- Kept walk in clients on schedule by managing lunches and adjusting workflows as needed
- Oversaw technical, operational, clerical and customer service support in high paced environment
- Maintained master schedule and set up appointments
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Established and updated work schedules to account for changing staff levels and expected workloads
- Resolved employment-related disputes through proactive communication
- Received and responded to customer requests via letter, email, telephone and in-person approaches
- Balanced numerous accounts simultaneously, maintaining regular contact and professional relationships with each
- Listened to clients and assisted with navigation of complex systems involved in high dollar and highly confidential transactions
- Researched options and recommended services to address clients' needs
- Educated clients on relevant policies and options and answered questions to remedy issues
- Maintained up-to-date knowledge of product and service changes
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Provided basic technical support for clients on wide range of media company products
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Handled average of 50 calls daily
- Was ranked in top 2 for First Call Resolution for 3 consecutive months for both Accounting centers
- Ranked top in score cards under multiple supervisors
- Was mentioned multiple times in company emails ranging from performance metrics to kudos calls/surveys/letters received from satisfied customers
- Acquired roadway data for state and federal agencies.
- Delivered efficient daily assignment schedules based on factors such as location and call flow to optimize team performance.
- Conducted surveys and documented all responses.
- Uploaded or transmitted data using secure protocols.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Employee training
- Project implementation
- Public speaking
- Team management
- Merchandising expertise
- Sales
- High-volume call centers
- Performance metrics
- Knowledge base software
- Payment processing
- Typing 55 wpm
- Key holder experience
- Strategic sales knowledge
- Multi-line phone talent
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Resume Overview
School Attended
- Wichita State Tech
- Southeast High School
- Eric Fisher Academy
- Wichita State University
Job Titles Held:
- Coordinator/Key Holder/Senior Stylist
- Account Service Representative
- Data Collector
Degrees
- Associate of Applied Science , Dental Assisting 08/2018
High School Diploma
Cosmetology License , Cosmetology 10/2012
Bachelor of Science , Psychology
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